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BSOD on startup


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18 replies to this topic

#1 Kondou-Shinichi

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Posted 25 June 2017 - 05:23 AM

I've seen it too many time to remember correctly the stop code was 0xc000021a.

Using Windows 10.

Automatic Repair fails just like what I thought.

Strangely, using disable driver enforcement worked for me (and that's the only thing that I can use to boot in my computer, safe mode didn't work)

I don't recall installing anything special.

Putted down SrtTrail.txt as it might be useful

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎6/‎25/‎2017 9:44:02 AM (GMT)
Number of repair attempts: 1

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 203 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 9968 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 157 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 250 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 2641 ms

Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 343 ms

Root cause found: 
---------------------------
Bugcheck c000021a. Parameters = 0xffff8c89ebc45350, 0xffffffffc0000428, 0x0, 0x22fed7e0000.
Boot critical file  is corrupt.

Repair action: File repair
Result: Failed. Error code =  0x2
Time taken = 6453 ms

---------------------------
---------------------------
 

Thanks for looking in my problem.



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#2 usasma

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Posted 25 June 2017 - 05:50 AM

Here's some suggestions.  Try them in the order that they are in....

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 Kondou-Shinichi

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Posted 25 June 2017 - 06:32 AM

 

Here's some suggestions.  Try them in the order that they are in....

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

 

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

 

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

 

Is there a way to NOT do the reset this PC's option, as I don't want to go through all those settings again... I might even forget some of them



#4 usasma

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Posted 25 June 2017 - 08:35 AM

All the steps through #5 should leave the settings alone (mostly).

I have seen steps 4 and 5 affect some programs/settings while leaving the majority of stuff alone.

It depends on exactly what's causing this problem as to exactly what will be affected.

 

Beyond that, you may want to consider trying to rebuild the boot structures manually.

That is beyond my abilities - so you may want to post over in the Windows 10 forums for more assistance with that.

If you do start a topic there, I'd appreciate a link to it (so I can follow and learn from it).

 

Good luck!


Edited by usasma, 25 June 2017 - 08:35 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#5 Kondou-Shinichi

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Posted 25 June 2017 - 09:18 AM

All the steps through #5 should leave the settings alone (mostly).
I have seen steps 4 and 5 affect some programs/settings while leaving the majority of stuff alone.
It depends on exactly what's causing this problem as to exactly what will be affected.
 
Beyond that, you may want to consider trying to rebuild the boot structures manually.
That is beyond my abilities - so you may want to post over in the Windows 10 forums for more assistance with that.
If you do start a topic there, I'd appreciate a link to it (so I can follow and learn from it).
 
Good luck!


Thanks for it!
I'm not touching the boot structures myself as im not a tech savvy person
I'll try resetting the PC if its needed!
Also, does reset this PC removes programs?

#6 usasma

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Posted 25 June 2017 - 09:31 AM

There are 2 types of Reset with Windows 10:

- Reset using the "Keep My Files" option

- Reset using the "Remove Everything" option

 

The Keep My Files option will leave your data alone.  BUT, it may remove programs that were installed outside of the normal Windows installation (but will leave the data from those programs alone).

But reinstalling programs shouldn't be that difficult.  It will also remove customized settings that you made (as they may be the cause of the problems).

 

The Remove Everything option is just that - it will remove EVERYTHING.  A backup is essential!

 

I just found this link for some more boot sector repair tools/advice:  https://neosmart.net/wiki/


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#7 Kondou-Shinichi

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Posted 25 June 2017 - 10:13 AM

Got it. Thanks~~~~ for that much! Will try rest of that out tomorrow ^3^
Didn't thought this forum was actually that great lol, should try to use this more often

#8 Kondou-Shinichi

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Posted 27 June 2017 - 12:23 AM

Something really awkward happened.
I tried resetting this PC, and it said a problem happened and couldn't reset the PC, therefore no changes are made......
Strange. Does it have something to do with AVs?

#9 usasma

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Posted 27 June 2017 - 05:11 AM

Maybe there's a hardware problem?  If so, try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results

 

If all of the tests pass, then you may want to try this procedure (works for desktops, not real easy to use it on laptops):  http://www.carrona.org/strpdown.html


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#10 Kondou-Shinichi

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Posted 30 June 2017 - 10:07 PM

Oh, it suddenly happened to became normal and bootable again.
I don't dare to shut down again lmao, idk if its just luck

#11 usasma

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Posted 01 July 2017 - 06:10 AM

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#12 Kondou-Shinichi

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Posted 02 July 2017 - 02:21 AM

ok i noticed something
i got a window update
and it got the error code again
wonder if it had something to do with it

#13 usasma

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Posted 02 July 2017 - 06:53 AM

Have you finished the hardware diagnostics that I suggested previously?

If so, what were the results?


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#14 Kondou-Shinichi

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Posted 12 July 2017 - 01:43 AM

ok, i apparently forgot about this
but something brought me back to this, because something even more ridiculous happened
i usually could boot back using the disable driver enforcement thingy
but now, im stuck here in the infinite loading screen (without the logo : it got past the logo but didnt get into the login screen) (i can boot up to the BSod and get startup repairs, but i couldnt boot into windows using the method i always did this time.)
i'm not sure what to do now.
so now, i dont even have a accessible pc, only left with a phone to use

can anyone try to give some solutions WITHOUT the use of dvd/cd/usb? as i dont even have a bootable pc to start with.

btw i have ran chk dsk before, it found no issues
also ran sfc /scannow (on the startup repair cmd prompt), it did found integrity violation but it cannot repair (Windows resource protection failed to do the operation smth)
also, i have been stuck with a 511-CPU fan not detected error thing apon boot up, but i dont think its the case here (since it happened way before the BSoD thing)
I also tried bootrec (only the /fixmbr and /fixboot), but i dont think it did anything.

im pretty lost now. hope i can find some lights here.

Edited by Kondou-Shinichi, 12 July 2017 - 01:46 AM.


#15 usasma

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Posted 12 July 2017 - 06:20 AM

I would suggest posting over in the Windows 10 forum for further suggestions.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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