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Constant AVG quarantine messages while browsing eBay


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6 replies to this topic

#1 fazeka

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Posted 24 June 2017 - 04:33 PM

Hi all,
 
Need some help. I'm constantly getting AVG quarantining while browsing eBay.
 
Attached logs here.
 
Advice?
 
Thanks,
Chris
 
Attached File  Addition.txt   41.21KB   1 downloads
Attached File  FRST.txt   99.46KB   6 downloads


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#2 nasdaq

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Posted 25 June 2017 - 08:35 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <======= ATTENTION
HKU\S-1-5-18\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Neves\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-09]
CHR Extension: (Chrome Media Router) - C:\Users\Neves\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-18]
S3 NMIndexingService; "C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe" [X]
U3 aa8imz38; C:\Windows\System32\Drivers\aa8imz38.sys [0 ] (Advanced Micro Devices) <==== ATTENTION (zero byte File/Folder)
S1 BAPIDRV; system32\DRIVERS\BAPIDRV64.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
C:\Windows\System32\Drivers\aa8imz38.sys

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

---

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old versions of Java via the Control Panel > Programs > Programs and Features.
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
===

Please let me know what problem persists with this computer.

#3 fazeka

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Posted 25 June 2017 - 02:19 PM

Hi,

 

I uninstalled Java completely.

 

Please find attached the fixlog.txt file.

 

Also, please find attached of the screenshots showing the problems I'm having that prompted this request.

 

Thanks,
Chris

 

 

Attached Files



#4 nasdaq

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Posted 26 June 2017 - 07:16 AM



Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
CloseProcesses:

cmd: ipconfig /flushdns
cmd: IPCONFIG /release
cmd: IPCONFIG /renew
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: bitsadmin /reset /allusers

Reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset the browsers that you use and have been compromised.

How To:
https://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

======

If the problem persists and are connected via Wifi it may be that your router is compromised.

How to Reset a Router Back to the Factory Default Settings
http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html

Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it ;)

http://www.routerpasswords.com/
http://www.phenoelit-us.org/dpl/dpl.html
===

Reset for Linksys, Netgear, D-Link and Belkin Routers
http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/

====
How to tell if my Wireless is secure.
http://www.ehow.com/how_6775466_tell-wireless-secure_.html


Keep me posted.

#5 fazeka

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Posted 26 June 2017 - 12:34 PM

Hi,

 

Fixlog, attached.

 

Reset browsers. Still getting the AVG quarantine messages while browsing eBay.

 

Will have to look into resetting the router shortly.

 

Thanks,
Chris

Attached Files



#6 fazeka

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Posted 27 June 2017 - 01:35 AM

Hi,

 

Uninstalled and reinstalled a fresh copy of AVG. Seems to have taken care of it. Will monitor and update if not.

 

Thank you!

Chris



#7 nasdaq

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Posted 27 June 2017 - 06:56 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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