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Missing USB drivers


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12 replies to this topic

#1 Ulodesk

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Posted 24 June 2017 - 12:23 PM

I posted my problem at the Dell forum, but the response did not solve my problem, which is that two USB devices continue show in Device Manager as not having drivers. I have tried the instructions given twice, on different occasions, but they solved only one of three original USB problem cases. Can someone please assist?

 

Please see

http://en.community.dell.com/support-forums/laptop/f/3518/t/20013820

 

Thanks in advance.

 



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#2 Platypus

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Posted 24 June 2017 - 12:40 PM

Since you suspect it might relate to the card reader, did you install the drivers for the card reader?

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#3 Ulodesk

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Posted 24 June 2017 - 03:10 PM

Thanks for your reply.

My problem is that I am out of my league here, contrary to whatever impression I may have given in having refreshed the computer. I don't know how to identify what may or may not have been installed from the two links provided, how to identify the two problem USB areas from their properties, etc. Is there some visible info I can provide that would help identify what these two items are?



#4 jwoods301

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Posted 24 June 2017 - 03:18 PM

Try right-clicking on the entry in Device Manager, and select Update Driver Software...



#5 hamluis

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Posted 24 June 2017 - 03:31 PM

What, if anything, is not working properly...and is related to USB?

 

Louis



#6 zainmax

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Posted 24 June 2017 - 03:56 PM

Dell Vostro 3460

All Your drivers are here

http://www.dell.com/support/home/ee/en/eebsdt1/product-support/product/vostro-3460/drivers/advanced

Use Driver Detector or select manually.
Good Luck.
Lifetime Dell user, also now.



#7 jwoods301

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Posted 24 June 2017 - 03:58 PM

Dell Vostro 3460

All Your drivers are here

http://www.dell.com/support/home/ee/en/eebsdt1/product-support/product/vostro-3460/drivers/advanced

Use Driver Detector or select manually.
Good Luck.
Lifetime Dell user, also now.

 

That was already recommend to the OP on the Dell forums.

 

See the first post.



#8 zainmax

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Posted 24 June 2017 - 04:13 PM

Nice, if it was. Then there is no driver problem ... The problem is elsewhere.

Device Manager picture may help.



#9 Platypus

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Posted 24 June 2017 - 04:40 PM

The reply on the Dell forums only instructed installation of the Intel Chipset and USB3 drivers. As Ulodesk says, the USB2.0-CRW device is the card reader.

Ulodesk, if you haven't yet tried the driver detection as suggested by zainmax, on the given link open the Chipset (4 files) category, scroll down to Realtek RTS5179GR USB2.0 Card Reader Driver and install that also.
 


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#10 jwoods301

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Posted 24 June 2017 - 04:57 PM

The reply on the Dell forums only instructed installation of the Intel Chipset and USB3 drivers. As Ulodesk says, the USB2.0-CRW device is the card reader.

Ulodesk, if you haven't yet tried the driver detection as suggested by zainmax, on the given link open the Chipset (4 files) category, scroll down to Realtek RTS5179GR USB2.0 Card Reader Driver and install that also.
 

 

No mention in this thread, but in the Dell thread, the OP thought the Unknown Device was the Card Reader...

 

As mentioned, the card reader drivers can be downloaded using @zainmax's link.

 

Direct link to Dell System Detect -

 

http://www.dell.com/support/home/us/en/4/Home/Index/QuickTest


Edited by jwoods301, 24 June 2017 - 05:02 PM.


#11 Ulodesk

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Posted 24 June 2017 - 05:54 PM

Many thanks to all. I'll follow through tomorrow and report back.



#12 Ulodesk

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Posted 25 June 2017 - 09:21 AM

The Realtek driver installation removed one of the remaining two items. Thank you. I am attaching a screen shot from the properties of the last unsolved one, for what it may be worth. It was asked, what is not working? I don't know, and perhaps I can simply leave matters as they are. I was just trying to take care of any issue I could see, with my very limited knowledge.



#13 Platypus

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Posted 25 June 2017 - 10:41 AM

In the Properties for the device, if you select Hardware IDs on the Details tab, you should see a string with four digit VEN & DEV designations (Vendor and Device). You can usually identify a device by entering the four digit codes in the database search here:

http://pcidatabase.com/

If the DEV code has several possibilities, the VEN code should pin it down to one.

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