this morning, my laptop froze as i was watching a youtube video. i restarted my computer, however videos were playing weirdly without sound and werent starting properly so i thought it'd be best to run a virus scan, however, malwarebytes wouldn't open, providing me with the error message along the lines of 'mbam.exe wasn't able to start in a timely fashion' or something. i tried to open task manager, and the same error happened. it wont let me use file manager properly. i cant run command prompt either, it says i don't have the right program?? i can't remember which isnt very helpful but at the moment i'm rather in a state of panic and i just want this fixed.
does anyone know what to do? i will literally do a whole system reset back to how it was when i got it but i'd rather try and find an alternate option first. my computer runs windows 8.1
Edited by katieee, 24 June 2017 - 07:41 AM.