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Your DIMM1 and DIMM2's Module Organization is not same


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#1 MaaD

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Posted 23 June 2017 - 07:13 PM

Hey All, can anyone recommend a possible fix for the subject matter. I have tried the few solutions from the Internet.



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#2 jwoods301

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Posted 23 June 2017 - 08:02 PM

I have tried the few solutions from the Internet.

 

What were those?



#3 MaaD

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Posted 23 June 2017 - 08:28 PM

1) Power the system off and connect the AC adapter and charge the system for 2 to 4 hours.
 
2) Remove the DIMM Module (Should you have only one this is fine)
Ensure your DIMMS are the matching modules (Same model number).
press the power button on the laptop 15 times then hold it down for 30 seconds.
Place the DIMMS back in their slots, close the door and replace the battery.
Turn on the laptop and you should see the ACER logo.


#4 MaaD

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Posted 23 June 2017 - 09:08 PM

Here's what I found



#5 Platypus

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Posted 23 June 2017 - 10:32 PM

Your laptop has only one expansion DIMM slot fitted. How much RAM is reported as existing in the laptop?

I would suspect that, with the occurrence of a module mismatch, that unit has embedded RAM on the mainboard. If that is so, the unit would run with no RAM fitted in the expansion socket, and report a smaller RAM amount but without mismatch.

This being the case, you'd need to use expansion RAM of the same specification as the onboard. It's likely the only consequence of mismatched modules is the memory being run in single channel mode instead of dual channel, giving a little slower memory access.

If you'd like to publish a Speccy report on the system, we can investigate further:

https://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/
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#6 MaaD

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Posted 24 June 2017 - 08:57 AM

Ok, but is it possible to do a Speccy report with the machine in this condition? It doesn't boot, no Windows logo,etc



#7 Platypus

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Posted 24 June 2017 - 09:12 AM

Will it start up without the one visible DIMM fitted?
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#8 MaaD

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Posted 24 June 2017 - 09:31 AM

Unfortunately, no.



#9 Platypus

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Posted 24 June 2017 - 09:34 AM

Does the same error occur regarding module organization?
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#10 MaaD

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Posted 24 June 2017 - 09:56 AM

Sorry, I don't understand the question clearly.



#11 Platypus

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Posted 24 June 2017 - 10:20 AM

You initially gave so little information I'm trying to understand your question clearly.

I'm assuming your computer is delivering an error message regarding the DIMM module organization not being the same? You hadn't originally said the computer would not boot.

In order to diagnose further, knowing if the computer behaves differently starting up with and without the visible DIMM fitted could help to work out how it is handling memory. Likewise, knowing how much RAM is normally present (from your recollection since we can't run a diagnostic) will help.

Edited by Platypus, 24 June 2017 - 10:21 AM.

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#12 MaaD

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Posted 24 June 2017 - 02:52 PM

Ok, I got it to work...finally :bananas: ....it seems that the DIMM was not inserted firmly, was a bit loose. But I now have another problem. I have forgotten the login password :angry:

Any suggestions?



#13 JohnC_21

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Posted 24 June 2017 - 03:21 PM

You will need another computer to install the program which allows you to create the boot disk. Do not reset the password. Only enable the Administrator Account. Use the free Home Version.

 

http://www.lazesoft.com/forgot-windows-admin-password-recovery-freeware.html

 

http://www.lazesoft.com/how-to-recover-administrator-password.html

 

Make sure the box next to Account is Disabled is not checked.

 

Once the Administrator Account is enabled you can clear the password by logging into the Adminsitrator Account > Control Panel > User Accounts.

 

Edit: This will only work if your password is for a local account. If you use a Microsoft account to login then you can reset the password as shown in the below link.

 

https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant

 

https://www.isunshare.com/windows-8-password/how-to-reset-windows-8-microsoft-account-password.html


Edited by JohnC_21, 24 June 2017 - 03:30 PM.


#14 MaaD

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Posted 24 June 2017 - 03:44 PM

Hey JohnC, how are you? Hope all is well. I had used a Microsoft account previously to sign in, but I don't remember the password to access the account. What's my best option?



#15 JohnC_21

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Posted 24 June 2017 - 04:17 PM

All is okay, thanks. See the last two links in my post. It explains how to reset a Microsoft login account. 

 

If that fails then you can access the computer through the Administrator account using the Lazesoft software.






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