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EPSON Scan: "Cannot cummunicate with the scanner."

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#1 krs000a


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Posted 23 June 2017 - 04:54 AM



I have an Epson Perfection V800 Photo scanner. My operating system on this computer is Windows Vista 64-bit Ultimate. Scanner was working great, until a couple months ago when I started getting this error message when trying to run EPSON Scan:

"Cannot cummunicate with the scanner. Make sure the scanner is on, correctly setup and connected with no errors indicated. For detailed information, see Solving Problems in the User's Guide."


When I first started getting this error message, usually it would go away if I either restarted the scanner (on / off). Sometimes I had to restart the whole computer for it to go away. But the last few days, it will NOT go away. No matter what I do.


I Googled the error and found this very long guide that appears to have helped many others with the same problem: http://mamclain.com/?page=Blog_Personal_Projects_EPSON_Scan_Fix

However, at one point in the guide it tells me to go to EPSON Settings, which I can't, as I get this error message:

"Information for scanners that support EPSON Scan Settings is not installed. EPSON Scan Settings will close."


Also, the guide appears to have been written specifically for scanners connected through a wireless network, a feature my scanner does not have (it's connected through USB).


So far, I have tried (with no success):

- Switching the scanner's power off and back on, and then try to start EPSON Scan again.

- Disconnecting all cables, reconnecting it all, and then try to start EPSON Scan again.

- Uninstalling and reinstalling the driver and EPSON Scan utility.

- Updating the driver to the latest version.

- Consulting the Users Manual, where no useful tips relating to this problem could be found.

- Consulting Epson's website, where no useful tips relating to this problem could be found.

- Contacting Epson's customer service, which refused to answer ANY technical support issues, as they say my warranty has expired.

- Installing the scanner on a different computer, with a different operating system (Windows 7) to no avail.


It feels extremely frustrating this has happened to this scanner I paid nearly $900 for, and I didn't get to use it much at all either.

Any suggestions what I could try?

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#2 krs000a

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Posted 23 June 2017 - 07:57 AM

OK, I feel really stupid now. I suddenly realized I hadn't tried a different USB cord, so I did, and it turned out the old cord had stopped working.

#3 hamluis



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Posted 23 June 2017 - 08:59 AM

Glad you resolved it...it sounded like a cable problem to me.


Happy computing :).



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