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Win update and symantec


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6 replies to this topic

#1 Joxtersenior

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Posted 22 June 2017 - 10:30 AM

I've a decommissioned HP Elitebook Win 7 Pro.  It has an old Symantec Endpoint security installation.  I can use the machine OK but SE won't allow Windows security updates.  Last one was 18 months ago.  It ddoes allow Office updates.  Any way to get the missing updates?  I have installed Avast to cover my back.

JB   TIA



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#2 mikey11

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Posted 22 June 2017 - 10:32 AM

if you have avast, uninstall the symantec



#3 Joxtersenior

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Posted 22 June 2017 - 12:20 PM

TKs Mikey11.  Not so simple.  This was a corporate subscrip.  Company has relocated to S Africa and hasn't updated their sub.  I'm in limbo.  Have put it to Symantec who just tell me to use the password.  Not been used since 2015.



#4 hamluis

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Posted 22 June 2017 - 12:32 PM

That license was issued to the business entity named...which you are not.  I don't think that you have a valid claim to use Symantec, which means that you are without a valid AV program.

 

I would uninstall it...then use something that reflects a valid license or is free...and which will update.

 

Louis



#5 mikey11

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Posted 22 June 2017 - 01:58 PM

TKs Mikey11.  Not so simple.  This was a corporate subscrip.  Company has relocated to S Africa and hasn't updated their sub

 

 

doesn't matter....you should still be able to uninstall it from your computer, then just use avast


Edited by mikey11, 22 June 2017 - 01:59 PM.


#6 Joxtersenior

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Posted 22 June 2017 - 02:43 PM

That's what IK have been trying to do: unfortunately the intelligent defence system provided by Symantec insists that don't have permission to delete or disable.  "please refer to your Administrator".  It's doing its primary job.



#7 jwoods301

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Posted 22 June 2017 - 03:50 PM

I suspect Windows 7 is using a Volume License.

 

To check your Product Key, download and run the free tool ShowKeyPlus...

https://github.com/Superfly-Inc/ShowKeyPlus/releases

If GVLK (Group Volume License Key) shows, you are not licensed to use it, and you would need to purchase a retail license.
 


Edited by jwoods301, 22 June 2017 - 04:25 PM.





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