Hello jpjjm, and welcome to Bleeping Computer.
Please call me "Ray".
I will be helping you with your computer problem. If you would permit me to call you by your first name or a short nickname, please tell it to me.
- Please do not attach any log files to your replies unless specifically requested. Instead, please copy and paste the entire text of the logs into the body of your reply. Use separate consecutive posts if that's easier for you.
- Please do not try to fix anything or run (or re-run) any tools without being advised to do so.
- Always read my entire message before you begin to follow my instructions.
- It may be helpful for you to print my instructions for easy reference.
- Perform my instructions in the order as given.
- Click More Reply Options and then Preview Post before you post a reply. Be sure your message addresses all the issues I raise.
- Any fixes I provide are for this specific problem on this machine only.
- Removing malware is hazardous. I will not knowingly advise actions that will damage your computer, but it is impossible to guarantee the safety of your system. It may even become necessary to re-format and re-install your operating system. Before we proceed, you should back up all your data -- preferably to a different computer or to off-line storage.
- What happens when Firefox tries to open sites?
- Do the sites open in new tabs?
- If sites try to open and fail, what symptoms do you see? Provide verbatim copies of error messages, if any.
- What other programs are you running when Firefox opens by itself?
- Would Firefox open if you start your computer and do noting except allow it to run idling?
Follow Preparation Guide
Please follow the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help by Lawrence Abrams. Since you have already posted a request for help, you can skip some of the steps in the guide, but you should follow closely steps and .
Note one exception: Please do not attach the Addition.txt file. Instead, copy and paste it into the body of your reply.
- Did you back up all your important files?
- Please answer the preliminary questions.
- Copy and paste the entire contents of FRST.txt and Addition.txt into the body of your message.
Before you post your reply, be sure you have addressed all three issues summarized above.
I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.