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Virus making wireless slow?


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6 replies to this topic

#1 JordanS81

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Posted 21 June 2017 - 08:39 AM

I have a Dell Inspiron with intel i7 and Windows 10. The past couple of weeks, my wireless has been running really slow. Normally running up to 6 GB/s, it is now running at 150 kb/s. The funny thing is that it also slows down every device connected to my wireless.

 

I don't do any gaming and I've run scans with Avira, Malwarebites, and Avast. Malwarebites founds a few things on it, which weren't critical, only suspicious, which I deleted, but still nothing. After I disconnect from my wireless and reconnect, it will work fine for about two minutes before going back to its old behavior. This leads me to believe that if it is a virus, it is something that is deep in there.

 

I was on the phone with Windstream for almost two hours with two different technicians, and have decided that it is not my wireless. I defraged it to see if that did anything, but no luck there either.

 

At this point, I am out of ideas and am almost to the point of reformatting it, but don't want to do that if I don't have to.

 

Any suggestions??



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#2 nasdaq

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Posted 22 June 2017 - 07:09 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs.

Wait for further instructions.

#3 JordanS81

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Posted 23 June 2017 - 01:27 PM

Here are my logs from the Farbar scan.

Attached Files


Edited by JordanS81, 23 June 2017 - 01:28 PM.


#4 nasdaq

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Posted 24 June 2017 - 07:43 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <====== ATTENTION
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
HKU\S-1-5-21-3705595909-1482154037-1424394797-1001\...\Run: [pCloud] => [X]
HKU\S-1-5-21-3705595909-1482154037-1424394797-1001\...\Winlogon: [Shell] - <==== ATTENTION
ShellIconOverlayIdentifiers: [    pCloudINPROGRESS] -> {D8BFAFBD-B670-4252-9C17-9CF1C64C2BAF} => C:\Program Files (x86)\pCloud Drive\OverlayIcon64.dll [2016-11-17] (TODO: <Company name>)
ShellIconOverlayIdentifiers: [    pCloudINSYNC] -> {8D0C0582-552A-4A6B-9455-DA63E1F329C0} => C:\Program Files (x86)\pCloud Drive\OverlayIcon64.dll [2016-11-17] (TODO: <Company name>)
ShellIconOverlayIdentifiers: [    pCloudNOSYNC] -> {3858ED1B-8F1C-42ED-A8A9-FDBF591E3C6B} => C:\Program Files (x86)\pCloud Drive\OverlayIcon64.dll [2016-11-17] (TODO: <Company name>)
ShortcutTarget: Viivo.lnk -> C:\Users\jnstr\AppData\Local\Viivo\viivo.exe (No File)
GroupPolicy: Restriction <======= ATTENTION
AutoConfigURL: [S-1-5-21-3705595909-1482154037-1424394797-1001] => hxxp://localhost:51014/proxy_on.pac?nocache=1495497440846825800&token=d862920d395af5ecaa5c17f264c48292
ManualProxies: 0hxxp://localhost:51014/proxy_on.pac?nocache=1495497440846825800&token=d862920d395af5ecaa5c17f264c48292
CHR Extension: (Avast SafePrice) - C:\Users\jnstr\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2017-06-21]
CHR Extension: (Avast Online Security) - C:\Users\jnstr\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2017-06-20]
CHR Extension: (Chrome Web Store Payments) - C:\Users\jnstr\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-28]
CHR Extension: (Chrome Media Router) - C:\Users\jnstr\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-15]
CHR HKLM\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] - hxxps://clients2.google.com/service/update2/crx
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]
S3 WsDrvInst; "C:\Program Files (x86)\Wondershare\Wondershare MobileTrans\DriverInstall.exe" [X]
U1 aswbdisk; no ImagePath
AlternateDataStreams: C:\Users\jnstr\Desktop\Grandma.jpeg:3or4kl4x13tuuug3Byamue2s4b [91]
AlternateDataStreams: C:\Users\jnstr\Desktop\Grandma.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} [0]
FirewallRules: [UDP Query User{91A7CF96-2274-4FEA-BA0A-19732F323A6E}C:\program files (x86)\java\jre1.8.0_121\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_121\bin\javaw.exe
FirewallRules: [TCP Query User{FCE26598-3CC8-4F5F-B017-52E4630772F1}C:\program files (x86)\java\jre1.8.0_121\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_121\bin\javaw.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset the browsers that you use and have been compromised.

How To:
https://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

===

Please let me know what problem persists with this computer.

#5 JordanS81

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Posted 25 June 2017 - 08:30 PM

Here is the log which was returned. It is running slightly better.

Attached Files



#6 nasdaq

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Posted 26 June 2017 - 08:09 AM



Reset the browsers that you use.

How To:
https://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Keep me posted.

#7 JordanS81

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Posted 28 June 2017 - 08:16 AM

So tried that and it helped a little, but after 10 minutes it started running slow. Finally, I just reformatted it and now it works fine (so far).






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