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Frequent Crashes caused possibly by SiUSBXp.sys


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#1 Jaky333

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Posted 21 June 2017 - 07:13 AM

I have been having computer issues since the start of May, with constant BSOD and haven't been able to find a solution. I was on Tom's Hardware and Ten Forums but haven't been able to had any luck fixing the issue. However, was able to narrow it down to possibly the SiUSBXp.sys driver. However not sure what I should be doing to address this issue. 

 

http://www.tomshardware.com/forum/id-3440046/crashes-caused-siusbxp-sys.html#19831479

 

Any help would be appreciated. I have attached the perfmon.html and Sysnative File Collection.

 

 

System Specs:

Computer type: PC/Desktop
OS: Window 10 Pro 64bit (Originally installed 8.1), I believe it should be OEM
CPU:i5-4960k @ 3.50 GHz
Motherboard: MSI Z972 Krait Edition
Memory:12gb ram (3* 4gb HyperX at 1866.32 MHz)
Graphics Card(s): Nvdia Geforce GTX 970
PSU: Corsair, RM650, 650 watts
 

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#2 usasma

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Posted 22 June 2017 - 05:22 PM

Here's some limited info on the SiUSBXp.sys driver:  http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys

Most often we find it installed on systems as a part of the OEM software, but it can also be from programs that the user(s) has installed.

The only safe way to remove a faulty driver is to uninstall the program that it was installed with.
Then you can either leave it off, or you can download and install a fresh copy that's compatible with the current OS that you have.

 

It appears that the permon.zip file is corrupted (I cannot open it).  There is no need to re-upload it, but if you'd like to, I will look at it (it rarely contains info that's not in the other reports).

 

Your UEFI/BIOS (version V10.7) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 5 memory dumps there were 3different BSOD  (aka STOP or BugCheck) error codes.  FYI - your situation is borderline, so it can easily be either hardware or software.  We'll deal with this as I make further suggestions.

The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results

To help isolate a possible software problem, please also try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Please let it crash at least 3 times when running Driver Verifier.  That'll help to ensure that we capture the memory dumps and that we have a significant sample to base our analysis on.

 

The memory dumps have several errors relating to networking.  While this may/may not be significant, I'd strongly suggest that you update your wired, wireless, and bluetooth software/drivers

 

The SiUSBXp.sys driver (along with the SiLib.sys driver) date from 2010 and it's likely that they are not compatible w/W10.

As such, please uninstall the program that they came with.

In the event that you can't find/don't know that, then locate the files and see if the details and/or location have any clues as to what they belong to.
If you cannot find them, I can suggest a way to remove them - but it's not the safest method and it certainly isn't recommended.

 

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Jun 16 07:29:27.474 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061617-4421-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 2:12:23.125
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :NETIO.SYS ( NETIO!RtlGetNextExpiredTimerWheelEntry+fd )
BugCheck D1, {10, 2, 0, fffff801d814354d}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801d814354d, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_NETIO!RtlGetNextExpiredTimerWheelEntry
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V10.7
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 16 05:16:35.618 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061617-4859-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 5:03:54.269
Probably caused by :memory_corruption
BugCheck 50, {fffff63fc65ff860, 2, fffff61a51c26bd0, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff63fc65ff860, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff61a51c26bd0, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  Live Update.ex
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V10.7
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 16 00:12:11.208 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061617-5125-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:1 days 12:50:26.860
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :NETIO.SYS ( NETIO!RtlGetNextExpiredTimerWheelEntry+fd )
BugCheck D1, {ffffbe0e97f24770, 2, 0, fffff80a3cdf354d}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: ffffbe0e97f24770, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80a3cdf354d, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_NETIO!RtlGetNextExpiredTimerWheelEntry
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V10.7
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 14 11:21:02.629 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061517-4421-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 8:28:39.279
Probably caused by :ntkrnlmp.exe ( nt!KiResumeThread+e3 )
BugCheck 3B, {c0000005, fffff801bb038bdf, ffff9d8054985e20, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801bb038bdf, Address of the instruction which caused the bugcheck
Arg3: ffff9d8054985e20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x3B_nt!KiResumeThread
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V10.7
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 11 07:58:17.413 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061117-4796-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 12:48:21.349
Probably caused by :win32kbase.sys ( win32kbase!GreAcquireSemaphoreSharedInternal+f )
BugCheck 50, {ffffe7aeffdbdff2, 0, fffff801e28da67d, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffe7aeffdbdff2, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff801e28da67d, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Live Update.ex
FAILURE_BUCKET_ID: AV_R_INVALID_win32kbase!GreAcquireSemaphoreSharedInternal
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V10.7
  BIOS Release Date             02/16/2016
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/QUOTE]


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jun 16 07:29:27.474 2017 (UTC - 4:00)**************************
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzvkeyboard.sys             Tue Aug 11 07:14:04 2015 (55C9D8FC)
rzdaendpt.sys               Tue Aug 11 07:14:11 2015 (55C9D903)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
bdfwfpf.sys                 Tue Feb  9 07:12:25 2016 (56B9D7A9)
trufos.sys                  Wed Jun 15 05:43:22 2016 (5761233A)
avckf.sys                   Thu Sep 15 08:46:29 2016 (57DA9825)
gzflt.sys                   Fri Oct 28 05:28:18 2016 (58131A32)
sshid.sys                   Mon Dec 19 12:43:41 2016 (58581C4D)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Mon Feb  6 04:37:01 2017 (589843BD)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
rt640x64.sys                Thu Mar 23 06:53:30 2017 (58D3A92A)
RTKVHD64.sys                Tue Mar 28 09:33:44 2017 (58DA6638)
avc3.sys                    Tue Apr 18 05:02:07 2017 (58F5D60F)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
edrsensor.sys               Fri May 26 08:48:19 2017 (59282413)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
SleepStudyHelper.sys        ***** Invalid 2010 Invalid 2010 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 14 11:21:02.629 2017 (UTC - 4:00)**************************
MpKsl3b7005a2.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 11 07:58:17.413 2017 (UTC - 4:00)**************************
MpKsl0026d6fa.sys           Tue May 19 21:50:37 2015 (555BE86D)


http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
edrsensor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl3b7005a2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl0026d6fa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Jaky333

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Posted 25 June 2017 - 05:58 AM

Wow, thanks dude. The information is extremely useful and will be working on them as soon as possible. I will update back with more information.

 

Just a quick note, I have used compressed air to clean my computer and might be a bit worried it could have caused hardware damage. 

Link on exact product: https://www.officeworks.com.au/shop/officeworks/p/clean-range-pressurised-air-duster-400ml-crpairdust

 

I will redo the perfmon and try to reattach it.

 

Great thanks again. After reading on your information it seems more likely it is a hardware issue but will do the hardware tests.

-(BIOS issue) In regards to the BIOS issue, I reformatted my computer recently and my BIOS was the most up to date then before that where I still experienced crashes. 

-(Missing Windows Updates) I have been updating regularly

-(Overclocking/overheating) Nope

-(dirt/dust/hair/fur/crud inside the case) using the compressed air might have caused the damage

-(compatibility issues) Using legit key, so also don't think so.

-(low-level driver problems) maybe?

-(Malware) Unlikely but will look into it.

-(borked (broken) hardware) Will run the tests.



#4 usasma

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Posted 25 June 2017 - 06:03 AM

I don't think that the canned air would damage your system.  The risk of that happening with that product is very low.

Still, you may want to check in/around the cooler to make sure that you haven't accidentally dislodged something.

 

Beyond that, we'll wait for the results of the hardware diagnostics before moving on.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Jaky333

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Posted 10 July 2017 - 07:05 AM

Sorry for the long delay in reply.

 

After 2 months, I have finally been able to fix the problem. Turns out it was indeed a hardware issue and found out one of the ram sticks was failing.

Since replacing it, I haven't had any crashes, which was also why it took me so long to reply to make sure it really was the problem. 

 

Thanks for the help. Really appreciate you looking into my problem and from there I was able to identify the bad ram issue. :) Feels great to be able to boot up my computer without worrying about it crashing in the middle of an online game session. Thank you.



#6 usasma

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Posted 10 July 2017 - 10:01 AM

I'm glad that you figured it out and things are well now.
Thanks for letting us know - it'll help others who come looking for help with similar problems!

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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