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Multiple BSODs and system crashes/restarts


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#1 FlamyGregy

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Posted 20 June 2017 - 05:08 PM

Dear community,

For the last month or so, I have been having days where there would be multiple BSODs in a row and I can not even use my laptop properly. Now I don't know enough about computers to be able to fix this problem myself, and that is why I've come here to ask for help.

Today I have been getting multiple BSODs, like:
aswvmm.sys / aswbidsha.sys / ntfs.sys / win32k.sys and wdf0100
And also a lot on 0x00001E / 0x0000007E / 0x00000024 and on 0x0000003B
Each with different messages like SYSTEM SERVICE EXCEPTION or IRQL_NOT LESS OR EQUAL and many more.

After googling a bit and running different memtests, RAM tests, chkdsk, virus scans, malware scans and upgrading my drivers using DriverBooster 4.4, I am still getting blue screens, random crashes or restarts on my laptop. By now I'm at the end of my tries and so I've come here to ask for help.
 
Not all bluescreens have gotten to a full 100 complete dump, but I have added all 3 minidump files into a zip file, I have attached my system.nfo and I have made a snapshot with Speccy of my computer stats.
 
My system specs are:
ASUS K55VD laptop
Model number:  R500V
Intel Core i7 3610QM @ 2.30 GHZ
RAM 6G DDR3
Intel HD Graphics 4000
2047MB Nvidia GeForce 610M
Windows 7 Home Premium SP1 64 bit
OS was originally installed on the device (device came with built-in startup repair, no windows disk provided)
Age of OS is 5 years or so (early 2012), this is still the same installation as I first got it, never reinstalled it myself.
 
I'm currently running Avast antivirus, but I just installed it today to check for viruses, the weeks before I used none other than default Windows 7, if any.
 
If you need any other information, please feel free to ask for it. I just really want this problem to be fixed.

Sincerely,
Robin Gregoor

P.S.: Perfmon /report kept giving an error, so I did not include that report.

Attached File  SysnativeFileCollectionApp.zip   3.09MB   2 downloads
Attached File  WhatsApp Image 2017-06-20 at 20.56.51.jpeg   77.52KB   0 downloads
Attached File  WhatsApp Image 2017-06-20 at 20.58.17.jpeg   54.63KB   0 downloads


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#2 Allan

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Posted 21 June 2017 - 07:01 AM

Please start by completely uninstalling Avast and replacing it with a different anti virus app. Then let us know if you still have a problem.

 

Also, 3rd party driver apps such as driverbooster generally cause problems rather than cure them. You should never upgrade a driver unless there is a specific reason or need to do so.


Edited by Allan, 21 June 2017 - 07:02 AM.


#3 FlamyGregy

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Posted 21 June 2017 - 08:27 AM

Removed Avast completely. Also uninstalled DriverBooster.

New problem arised after playing League of Legends for 10 minutes:
Laptop shut itself down without a bluescreen and restarted itself shortly after, giving me 2 options: Launch Startup Repair / Start Windows normally.
After choosing the latter, it immediately took me to Startup Repair and every single time I try to cancel it (because I'm scared to lose my files) it restarts and brings me back to the 2 options. Whichever one I choose, I just simply cannot get back into windows (nor into safe mode).
If i continue into this progress, the ASUS Preload Wizard gives me 3 options to choose from:
- Recover windows to first partition only
- Recover windows to entire HD
- Recover windows to entire HD with two partitions.

Could you help me out on this?
 






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