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Hung up on Windows Update Errors...


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#1 Messerbr

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Posted 19 June 2017 - 10:56 AM

So this started with an error I received when trying to run a program.  "The procedure entry point ucrtbase.abort could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.ddl."  I tried to just download the files and place it in the system32 and sysWOW64 folders. When that didnt work I tried reinstalling Visual Studio C ++ 2017 and received "Error 0x80240017: Failed to execute MSU package" 

 

Run windows update and it downloads and installs "successfully" and pops up saying I have more updates, but Windows Update just downloads the same update over and over.  I followed a couple google search instructions on fixing this, since it seemed straight forward, but now am just receiving the windows update error 80070002 or 80070003.  I ran the windows update troubleshooter but that did not fix the error either.

 

I am not sure what to do next in order to fix Windows Update.  Any help would be greatly appreciated.

 

Thank you.



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#2 jwoods301

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Posted 19 June 2017 - 11:26 AM

Open an elevated Command prompt and type sfc /SCANNOW

 

Press Enter.



#3 Messerbr

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Posted 19 June 2017 - 11:55 AM

Received this "Windows Resource Protection could not perform the requested operation"



#4 hamluis

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Posted 19 June 2017 - 02:35 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 jwoods301

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Posted 19 June 2017 - 02:36 PM

- Removed. Posted at same time hamluis posted.

 

Follow his instructions.


Edited by jwoods301, 19 June 2017 - 02:38 PM.


#6 hamluis

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Posted 19 June 2017 - 03:37 PM

I don't claim to be "sole source" for anything but information about Louis...and even then, sometimes I fool myself :).

 

I'm not territorial about who assistance for a given topic comes from...as long as it's designed to try to answer the mail or assist the OP in some way.

 

Please post your comments if you think that such may help the OP.

 

Louis



#7 jwoods301

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Posted 19 June 2017 - 04:58 PM

I don't claim to be "sole source" for anything but information about Louis...and even then, sometimes I fool myself :).

 

I'm not territorial about who assistance for a given topic comes from...as long as it's designed to try to answer the mail or assist the OP in some way.

 

Please post your comments if you think that such may help the OP.

 

Louis

 

I appreciate that Louis...I don't claim that either.

 

Along with your suggestions, I would add running chkdsk /r

 

Bad sectors have also been linked to that specific error.


Edited by jwoods301, 19 June 2017 - 05:00 PM.


#8 fraserspur

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Posted 19 June 2017 - 11:59 PM

I directed a client experiencing this problem to this site:

 

Windows 7 Update stuck on "Checking for updates..."

 

and they successfully resolved the issue.

 

Make sure you create a restore point, the wizard gives you the opportunity to do this before it repairs windows update.  It has also worked for another poster on BP that had this problem.



#9 Messerbr

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Posted 20 June 2017 - 08:21 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Administrator (administrator) on 20-06-2017 at 09:16:00
Running from "C:\Users\Administrator\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: MS-7760 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   17 D.B.9.3.A.6.6.E.3.0.1.6.3.4.0.5.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR FFJSCAD-2.local.
 
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.12:5353   15 D.B.9.3.A.6.6.E.3.0.1.6.3.4.0.5.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR FFJSCAD.local.
 
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   17 12.0.168.192.in-addr.arpa. PTR FFJSCAD-2.local.
 
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.12:5353   15 12.0.168.192.in-addr.arpa. PTR FFJSCAD.local.
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service) (User: )
Description: Local Hostname FFJSCAD.local already in use; will try FFJSCAD-2.local instead
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 0; will deregister   16 FFJSCAD.local. AAAA FE80:0000:0000:0000:5043:6103:E66A:39BD
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.12:5353   16 FFJSCAD.local. AAAA 2606:A000:6D42:8400:5043:6103:E66A:39BD
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Ignoring response received before we even began probing:    4 FFJSCAD.local. Addr 192.168.0.12
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service) (User: )
Description: ResolveSimultaneousProbe: 000000000165B260 Our Record 1 won:  86019F66   16 FFJSCAD.local. AAAA FE80:0000:0000:0000:5043:6103:E66A:39BD
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service) (User: )
Description: ResolveSimultaneousProbe: 000000000165B260 Pkt Record:        0052FBFC   16 FFJSCAD.local. AAAA 2606:A000:6D42:8400:1D42:B073:56C2:08A8
 
System errors:
=============
Error: (06/20/2017 09:10:15 AM) (Source: Service Control Manager) (User: )
Description: The Routing and Remote Access service terminated with service-specific error %%11004 = The requested name is valid, but no data of the requested type was found.
.
Error: (06/20/2017 09:10:13 AM) (Source: RemoteAccess) (User: )
Description: The currently configured authentication provider failed to load and initialize successfully. The requested name is valid, but no data of the requested type was found.
 
Error: (06/20/2017 09:10:10 AM) (Source: Service Control Manager) (User: )
Description: The Adobe SwitchBoard service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (06/20/2017 09:10:10 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Adobe SwitchBoard service to connect.
 
Error: (06/20/2017 09:10:10 AM) (Source: Service Control Manager) (User: )
Description: The Net.Tcp Listener Adapter service depends the following service: was. This service might not be installed.
 
Error: (06/20/2017 09:10:10 AM) (Source: Service Control Manager) (User: )
Description: The Net.Pipe Listener Adapter service depends the following service: was. This service might not be installed.
 
Error: (06/20/2017 09:10:10 AM) (Source: Service Control Manager) (User: )
Description: The Net.Msmq Listener Adapter service depends the following service: msmq. This service might not be installed.
 
Error: (06/20/2017 09:07:51 AM) (Source: Service Control Manager) (User: )
Description: The Routing and Remote Access service terminated with service-specific error %%11004 = The requested name is valid, but no data of the requested type was found.
.
Error: (06/20/2017 09:07:49 AM) (Source: RemoteAccess) (User: )
Description: The currently configured authentication provider failed to load and initialize successfully. The requested name is valid, but no data of the requested type was found.
 
Error: (06/20/2017 09:07:47 AM) (Source: Service Control Manager) (User: )
Description: The Adobe SwitchBoard service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Microsoft Office Sessions:
=========================
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   17 D.B.9.3.A.6.6.E.3.0.1.6.3.4.0.5.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR FFJSCAD-2.local.
 
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.12:5353   15 D.B.9.3.A.6.6.E.3.0.1.6.3.4.0.5.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR FFJSCAD.local.
 
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   17 12.0.168.192.in-addr.arpa. PTR FFJSCAD-2.local.
 
Error: (06/20/2017 09:13:35 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.12:5353   15 12.0.168.192.in-addr.arpa. PTR FFJSCAD.local.
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service)(User: )
Description: Local Hostname FFJSCAD.local already in use; will try FFJSCAD-2.local instead
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 0; will deregister   16 FFJSCAD.local. AAAA FE80:0000:0000:0000:5043:6103:E66A:39BD
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.12:5353   16 FFJSCAD.local. AAAA 2606:A000:6D42:8400:5043:6103:E66A:39BD
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Ignoring response received before we even began probing:    4 FFJSCAD.local. Addr 192.168.0.12
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service)(User: )
Description: ResolveSimultaneousProbe: 000000000165B260 Our Record 1 won:  86019F66   16 FFJSCAD.local. AAAA FE80:0000:0000:0000:5043:6103:E66A:39BD
 
Error: (06/20/2017 09:13:34 AM) (Source: Bonjour Service)(User: )
Description: ResolveSimultaneousProbe: 000000000165B260 Pkt Record:        0052FBFC   16 FFJSCAD.local. AAAA 2606:A000:6D42:8400:1D42:B073:56C2:08A8
 
CodeIntegrity Errors:
===================================
  Date: 2017-06-19 10:07:38.780
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-19 10:07:38.765
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-15 09:14:00.750
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-15 09:14:00.750
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-14 17:03:43.156
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-14 17:03:43.156
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-14 16:45:40.750
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-14 16:45:40.750
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-14 16:37:26.031
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-06-14 16:37:26.031
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.0.0 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 1.4.0 - Adobe Systems Incorporated)
Adobe Creative Suite 5.5 Design Standard (HKLM-x32\...\{53CF3920-648B-4F99-8D05-6A6C5298F57B}) (Version: 5.5 - Adobe Systems Incorporated)
Adobe Flash Player 26 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 26.0.0.131 - Adobe Systems Incorporated)
Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.131 - Adobe Systems Incorporated)
Adobe Reader 64-bit fixes (HKLM\...\{6D80AAE7-FF65-4950-B1CA-3A7EA4995574}_is1) (Version:  - Leo Davidson / Pretentious Name)
Adobe Reader 8.1.1 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A81100000003}) (Version: 8.1.1 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 382.53 - NVIDIA Corporation) Hidden
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AudioGenie (HKLM-x32\...\AudioGenie_is1) (Version:  - msi, Inc.)
Autodesk SketchBook (HKLM\...\{52AADF07-C797-4AA8-B8D5-A6377F18D129}) (Version: 8.41.0000 - Autodesk)
Autodesk T-Splines Plug-in for Rhino version 3.4 r8555 (64) (HKLM\...\{FCB0FFA0-6EB0-4D4C-8B71-8390E31B0AC9}) (Version: 3.4.8555 - Autodesk)
B9Creator 1.8.3 (HKLM\...\B9Creator) (Version: 1.8.3 - B9Creations, LLC)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother BRAdmin Light 1.22.0003 (HKLM-x32\...\{DB75941E-30C4-4D97-B000-D17C764B998C}) (Version: 1.22.0003 - Brother)
Brother MFL-Pro Suite MFC-9970CDW (HKLM-x32\...\{979742CC-2CBB-49D8-9BEE-C2F7875F5393}) (Version: 1.1.5.0 - Brother Industries, Ltd.)
Citrix Online Launcher (HKLM-x32\...\{DB014C85-A264-4BCA-A66F-6DD1FCF8EC36}) (Version: 1.0.335 - Citrix)
CLICKBIOSII (HKLM-x32\...\{EBCB111F-4907-4B28-BD03-F5BD901106D2}_is1) (Version: 1.0.123 - MSI)
Corsair SSD Toolbox 1.2.2.3 (HKLM-x32\...\{70DE02E8-FBDD-4892-9B21-117DCA1DD553}_is1) (Version: 1.2.2.3 - Corsair)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DaVinci Resolve (HKLM\...\{5BE8D9B2-D7B5-4059-B9F3-BA984FD2E552}) (Version: 12.5.0052 - Blackmagic Design)
FlashBack Express 5 (HKLM-x32\...\FlashBack Express 5) (Version: 5.18.0.4124 - Blueberry)
FotoSketcher 3.00 (HKLM-x32\...\{E7C6D565-2E48-4303-A114-AFE7B2E561AF}_is1) (Version:  - David THOIRON)
Futuremark SystemInfo (HKLM-x32\...\{BEE64C14-BEF1-4610-8A68-A16EAA47B882}) (Version: 4.17.0 - Futuremark Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 58.0.3029.110 - Google Inc.)
Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Earth Plug-in (HKLM-x32\...\{57BB4801-61C8-4E74-9672-2160728A461E}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
Intel® Rapid Storage Technology enterprise (HKLM-x32\...\{8B313BF5-9BD5-42a3-94C1-A28AF3AA51CC}) (Version: 3.8.0.1108 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.6 (HKLM\...\{6C9365EB-1F9E-4893-9196-3EC77C88D0C5}) (Version: 2.6.2.0 - Intel)
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
KeyShot 5 64 bit (HKLM-x32\...\KeyShot 5_64) (Version: 5.2 64 bit - Luxion ApS)
KeyShot 6 64 bit (HKLM-x32\...\KeyShot 6_64) (Version: 6.3 64 bit - Luxion ApS)
Malwarebytes version 3.1.2.1733 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.1.2.1733 - Malwarebytes)
Marlin3DprinterTool (HKLM-x32\...\{16BA5DC3-8D22-4B0C-9DED-91A8EE4FE1AB}) (Version: 0.23.0.0 - Cabbagecreek)
Matrix 7.5 (HKLM-x32\...\Matrix 7.5) (Version:  - )
Microsoft .NET Framework 4.6.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01590 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office 2003 Web Components (HKLM-x32\...\{90120000-00A4-0409-0000-0000000FF1CE}) (Version: 12.0.6213.1000 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.8201.2102 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026 (HKLM-x32\...\{e46eca4f-393b-40df-9f49-076faf788d83}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506 (HKLM-x32\...\{3ee5e5bb-b7cc-4556-8861-a00a82977d6c}) (Version: 14.0.23506.0 - Microsoft Corporation)
Microsoft Visual C++ 8.0 Support DLLs (HKLM-x32\...\{342F5437-C87D-4BB5-89B9-B23E16C6A395}) (Version: 1.0.0 - McNeel & Associates)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (HKLM\...\Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Applications - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MSI Command Center (HKLM-x32\...\{85A2564E-9ED9-448A-91E4-B9211EE58A08}_is1) (Version: 1.0.1.18 - MSI)
MSI Fast Boot (HKLM-x32\...\{0F212E7A-65EB-4668-A8D7-749026A64F8E}_is1) (Version: 1.0.1.09 - MSI)
MSI Live Update 6 (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.2.0.10 - MSI)
MSI Super Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.3.0.13 - MSI)
MSIRegister (HKLM-x32\...\{80B995A4-3A86-4690-98A6-563F1A788835}_is1) (Version: 2.0.0.07 - MSI)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
netfabb Basic (HKLM-x32\...\netfabb_51) (Version:  - netfabb GmbH)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 382.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 382.53 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.6.0.74 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.6.0.74 - NVIDIA Corporation)
NVIDIA Graphics Driver 382.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 382.53 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.27 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.27 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0329 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0329 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.6.0.74 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.4.10.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8201.2102 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8201.2102 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8201.2102 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8201.2075 - Microsoft Corporation) Hidden
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
PDF Settings CS5 (HKLM-x32\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8010 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{17528CE4-C333-48FB-A9E4-D841E795CDCE}) (Version: 3.0.23.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{17528CE4-C333-48FB-A9E4-D841E795CDCE}) (Version: 3.0.23.0 - Renesas Electronics Corporation)
Rhinoceros 5 (64-bit) (HKLM\...\{08C128A8-D667-49A7-B32E-2D8E1FB74B76}) (Version: 5.11.50226.17195 - Robert McNeel & Associates)
Rhinoceros 5 (64-bit) (HKLM\...\{664A64F8-2572-4B12-A3DF-223561C897AC}) (Version: 5.3.30426.17065 - Robert McNeel & Associates)
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Sculptris Alpha 6 (HKLM-x32\...\Sculptris Alpha 6 Alpha 6) (Version: Alpha 6 - Pixologic)
Sentinel Protection Installer 7.6.6 (HKLM-x32\...\{8C2218AC-D1B1-4530-9E67-15164E0E52AB}) (Version: 7.6.6 - SafeNet, Inc.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0370 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.6.0.74 - NVIDIA Corporation) Hidden
SolidWorks 2013 x64 Edition SP03 (HKLM\...\{B6B5EA7E-B91F-443D-A958-B0062FB53804}) (Version: 21.130.60 - SolidWorks) Hidden
SolidWorks 2013 x64 Edition SP03 (HKLM-x32\...\SolidWorks Installation Manager 20130-40300-1100-100) (Version: 21.3.0.60 - SolidWorks Corporation)
SolidWorks eDrawings 2013 x64 Edition SP03 (HKLM\...\{AC2165BD-762D-420B-AD33-20FACAA7112B}) (Version: 13.3.111 - Dassault Systèmes SolidWorks Corp) Hidden
SolidWorks Flow Simulation 2013 SP03 x64 Edition  (HKLM\...\{2A6228B3-BB5D-47D9-9BB6-20953A050698}) (Version: 21.30.61 - SolidWorks Corporation) Hidden
SolidWorks Plastics 2013 SP03 x64 Edition (HKLM\...\{BA812540-2D88-4A6A-A527-E7728D577D7D}) (Version: 21.30.60 - SolidWorks Corporation) Hidden
Solus Contour (HKLM-x32\...\{7f8f21ca-9183-4097-bf96-0f13727b7d87}) (Version: 1.6.0.0 - Reify3D)
SolusContour (HKLM\...\{1CC1540E-5284-437D-889A-8EE8ECC52F9E}) (Version: 1.6.0.0 - Reify3D) Hidden
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.05 - Creative Technology Limited)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1244 - SUPERAntiSpyware.com)
VC_CRT_x64 (HKLM\...\{54F2237F-018C-483B-8884-9FC0D88840C3}) (Version: 1.02.0000 - Intel Corporation) Hidden
VGA Boost (HKLM-x32\...\{809ACFAE-9A4D-4C60-9223-D8B615CD8CBA}}_is1) (Version: 1.0.0.7 - MSI)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.22-6 - Wacom Technology Corp.)
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 9.0.15.40 - Webroot)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet IE Plugin (HKLM-x32\...\Wacom WebTabletPlugin for IE) (Version: 1.1.0.12 - Wacom Technology Corp.)
WebTablet Netscape Plugin (HKLM-x32\...\Wacom WebTabletPlugin for Netscape) (Version: 1.1.0.10 - Wacom Technology Corp.)
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (01/04/2013 1.0.0.0) (HKLM\...\1E3EA5624DD04BEFECF3FFF6D3A21CCE9CD70A91) (Version: 01/04/2013 1.0.0.0 - Arduino LLC (www.arduino.cc))
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Phone app for desktop (HKLM-x32\...\{5F71448B-88EB-4357-9A98-8658D4C49C48}) (Version: 1.1.2726.0 - Microsoft Corporation)
WinRAR 5.30 beta 6 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.6 - win.rar GmbH)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
ZBrush 4R7 (HKLM-x32\...\ZBrush 4R7 4R7) (Version: 4R7 - Pixologic)
ZBrush 4R8 (HKLM\...\ZBrush 4R8 4R8) (Version: 4R8 - Pixologic)
 
========================= Memory info: ===================================
Percentage of memory in use: 15%
Total physical RAM: 32682.67 MB
Available physical RAM: 27751.36 MB
Total Virtual: 65363.53 MB
Available Virtual: 60151.07 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:118.9 GB) (Free:20.99 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:931.51 GB) (Free:165.83 GB) NTFS
 
========================= Users: ========================================
User accounts for \\FFJSCAD
 
Administrator            Ben                      Guest                    
 
 
**** End of log ****
 

Edited by hamluis, 20 June 2017 - 09:50 AM.


#10 hamluis

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Posted 20 June 2017 - 09:55 AM

Strange...I don't see anything indicating that there is any problem with Windows Update...none of the typical errors that accompany such.

 

Installed IE version is not supported, only version MS supports now for Win 7 is IE 11.  Perhaps that's why you think that you have Windows Update issues.

 

https://www.microsoft.com/en-us/windowsforbusiness/end-of-ie-support

 

Louis



#11 Messerbr

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Posted 20 June 2017 - 10:25 AM

https://ibb.co/noYXv5 Link to a screenshot of what update is showing me.  code 80070002.  https://ibb.co/b58za5  I also tried running the program that fraserspur recommended and received an error at stage 2.  it then went on to say that all updates were already installed but when I go to view my update history "Control Panel\System and Security\Windows Update\View update history"  It shows nothing and says "you have not tried to install updates for your computer"  I ran the chkdsk /r on my C: drive and it didnt say anything failed or was corrupt.

 

I have no idea what is going on.



#12 hamluis

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Posted 20 June 2017 - 01:44 PM

You cannot access Windows Update...using an IE version that is unsupported.

 

You need to install IE 11, then try using Windows Update for a ton of updates.

 

Louis



#13 Messerbr

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Posted 20 June 2017 - 02:49 PM

Ah, ok that makes sense.  Running into a problem with trying to download IE 11 now though where it says I need to download the required update in order for it to install https://ibb.co/mFmDJQ  but when I go to download and install the first update it says "the update is not applicable to your computer" https://ibb.co/fCaUsk



#14 jwoods301

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Posted 20 June 2017 - 03:10 PM

Try the following tutorial for resetting Windows Update from SevenForums...

 

https://www.sevenforums.com/tutorials/91738-windows-update-reset.html


Edited by jwoods301, 20 June 2017 - 03:11 PM.


#15 Messerbr

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Posted 20 June 2017 - 03:39 PM

 

Try the following tutorial for resetting Windows Update from SevenForums...

 

https://www.sevenforums.com/tutorials/91738-windows-update-reset.html

 

I just tried all three and it didnt seem to work.  Should I try to do a clean reinstall of Windows 7 and then make sure to download IE 11 as soon as I can?






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