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Restarting computer after installing game disables internet

Started by shinzy , Jun 18 2017 09:14 PM

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26 replies to this topic

#1 shinzy

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Posted 18 June 2017 - 09:14 PM

Installed a game off Steam. Everything ran correctly. After restarting the computer later though, the internet was disabled with WiFi not having an IP.

Tried everything, had to do a system restore.

Installed game again, same thing.

Installed game on another Windows 10 computer, same thing. This time system restore did not work and I was left with a computer that could not connect to the internet. All other computers could connect just fine. I went through and manually removed the game files to see if it would work but it did not.

I'm guessing there is something that starts running as soon as the computer is started up that is disabling the internet, but I have had no luck in finding what it is. I am willing to do this to my computer again to try to find the answer because I really like this game.

No malware after scans from Malwarebytes and Webroot.

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#2 FreeBooter

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Posted 18 June 2017 - 10:35 PM

If you can install latest version of wireless card driver.

If you cannot connect to the Internet, the TCP/IP protocol may have been corrupted, and you may have to reset TCP/IP. This has the same effect as removing and reinstalling TCP/IP. Please visit below link and use the attached batch script to reset TCP/IP protocol.

"Repair TCP/IP Protocol Suite Errors"

https://www.dost-tech.com/viewtopic.php?f=32&t=44

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#3 shinzy

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Posted 18 June 2017 - 11:43 PM

Ran as administrator, it completed and did a reboot. Issue still remains, error "Wireless Network Connection" doesn't have a valid IP configuration".

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#4 jwoods301

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Posted 18 June 2017 - 11:54 PM

Ran as administrator, it completed and did a reboot. Issue still remains, error "Wireless Network Connection" doesn't have a valid IP configuration".

Open a Command prompt and enter ipconfig /all > network.txt

The file network.txt will be located in C:\Users\<Your User Name>

Open it in Notepad and copy and paste the text into the thread.

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#5 shinzy

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Posted 18 June 2017 - 11:58 PM

Windows IP Configuration

Host Name . . . . . . . . . . . . : Razor

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® Ethernet Connection I217-V

Physical Address. . . . . . . . . : BC-EE-7B-5F-9F-08

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : TAP-Win32 Adapter V9

Physical Address. . . . . . . . . : 00-FF-CE-88-4C-0E

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. . . . . . . . . : 16-0A-64-1C-BF-EE

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Qualcomm Atheros AR946x Wireless Network Adapter

Physical Address. . . . . . . . . : 24-0A-64-1C-BF-EE

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::4964:163c:934e:45ad%5(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.69.173(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DHCPv6 IAID . . . . . . . . . . . : 354683492

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-0F-22-E7-BC-EE-7B-5F-9F-08

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Bluetooth PAN HelpText

Physical Address. . . . . . . . . : 24-0A-64-1D-25-43

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6B60265F-38D8-4A74-BE0D-05EDBD7943B1}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

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#6 jwoods301

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Posted 19 June 2017 - 12:01 AM

This is your problem -

Autoconfiguration IPv4 Address. . : 169.254.69.173(Preferred)

This should be something like 192.nnn.nnn.nnn.

It's currently using a Link Local address.

https://www.howtogeek.com/177648/how-to-force-your-pc-to-keep-its-private-ip-address/

Edited by jwoods301, 19 June 2017 - 12:11 AM.

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#7 shinzy

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Posted 19 June 2017 - 12:33 AM

Thank you for finding the issue!

However, I'm not sure how to go about fixing it. This link gives me information, but I don't know what to do with it? I tried following the instructions but it gives me no default gateway IP number, it just says everything is disconnected.

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#8 shinzy

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Posted 19 June 2017 - 01:12 AM

Update: tried to access the router. Error in browser: Unable to connect. Works fine on my other laptop that is not having connectivity issues.

I think there is something deeper here that's messing things up.

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#9 jwoods301

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Posted 19 June 2017 - 01:56 AM

Update: tried to access the router. Error in browser: Unable to connect. Works fine on my other laptop that is not having connectivity issues.

I think there is something deeper here that's messing things up.

Plug in your ethernet cable.

Open a Command prompt.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Reboot your computer.

Run ipconfig /all > network.txt again and post the results.

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#10 shinzy

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Posted 19 June 2017 - 02:17 AM

Ok, it recognizes that the ethernet cable is plugged in but still gives me no connection.

Command prompt ipconfig /release gives me an error that no operation can be preformed because there is no connection.

Ethernet cable works fine, tested on my laptop and got a perfect connection instantly.

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#11 jwoods301

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Posted 19 June 2017 - 02:19 AM

Power your router off for 10 minutes, turn it back on, and try again.

If that doesn't work, run the built-in Windows troubleshooters.

Edited by jwoods301, 19 June 2017 - 02:20 AM.

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#12 shinzy

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Posted 19 June 2017 - 02:23 AM

What are the built-in Windows troubleshooters?

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#13 jwoods301

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Posted 19 June 2017 - 02:26 AM

What are the built-in Windows troubleshooters?

https://www.howtogeek.com/260248/how-to-make-windows-troubleshoot-your-pc-problems-for-you/

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#14 shinzy

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Posted 19 June 2017 - 02:29 AM

Thank you! I am waiting the ten minutes for my router. If it does not work I will follow the Windows troubleshooter and give an update on the results.

Interestingly, without this happening I never would have known that the person who installed my wall ethernet port did not secure the port into the outlet panel. Glad that was an easy fix.