SEPARATE user with a similar problem! NO mount of a brand new "G Drive" brand, 1 TB, 2.5" drive.
- Windows 10, fully Patched -- AlienWare, powerful PC, etc. -- ie, plenty of USB power.
- Connected a brand new "G-Drive" BRAND external USB, 1 TB, 2.5", so no extra power connector needed.
- Plugged the drive in, device driver seemed to install, and drive is "lit up".
- Looked in "My Computer", no additional drive letter
- Looked in "Computer Management" / "Disk Management", no extra drive LETTER -- However:
- New "Disk 2": showing 2 active partitions --- a 200mb EFI partition, and a 931 GB healthy Primary Partition, but with NO drive letter, nor it is formatted as NTFS
- "Release hardware" icon in tray shows, Eject "G Drive", which threw me, since I've got an existing f:\ and the new drive would have been G: (remember, the BRAND of the drive is "G Drive", and NOT referring the the drive LETTER "G:")
- Right clicked on the 931 GB partition in "Disk Management" -- ONLY choice is to DELETE Volume
I think obviously, my only choice is to delete the existing 931 GB partition. Then create a new partition, (NTFS, of course), and then mount it, if it doesn't mount automatically. I guess the drive was originally created with the idea of making it a boot drive, thus the EFI partition. If so, NICE touch on the EFI, (but don't quite know how to make use of this--let Windows use that EFI???).
So --- Although this drive was made for PCs and MACs, I find it VERY odd to ship a drive like this, with no mention in the quick start: that the drive letter won't show up or mount, let alone what to do about it. Any idea why??
Thanks Louis! ---
I also found this on their site:
Out of the box, all G-Technology drives are formatted for Mac Operating Systems. (Keep in mind that formatting will erase the contents of the drive. Please back up your data first before formatting your drive.)
They give recommendations and links to show how to format the drive with either NTFS or ex-FAT, (they recommend ex-FAT for use with Mac and Windows). I decided to leave the EFI partition there, just delete the large partition, and reformat it with NTFS.
I'm surprised they didn't think to attach a small, large print note or sticker to the drive, "READ FIRST, IF YOU ARE USING THIS WITH WINDOWS".
For users that are trying to move files back and forth using an external drive between Mac and Windows, I've heard reports of lost folders and files when using an external drive. I'm not sure exactly what the cause of the loss was, (? NTFS partition, ex-FAT, device drivers made for an external drive added to the Mac or Windows ?).
I'd like to advise these users what to watch for and not do. The files lost were from a software engineer that had a Mac and a PC with mostly Windows experience.
Edited by DaaBoss, 19 June 2017 - 09:27 AM.