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WHEA_Uncontrollabe_Error


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#1 steakpie

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Posted 17 June 2017 - 03:53 PM

I have run the SysnativeFileCollectionApp the file is attached as a ZIP. 

 

I have run every stress tester there is, I have not been able to recreate the BSOD. 

Attached Files


Edited by steakpie, 17 June 2017 - 03:54 PM.


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#2 jwoods301

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Posted 17 June 2017 - 03:54 PM

Attachment not showing.



#3 steakpie

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Posted 17 June 2017 - 03:55 PM

Attachment not showing.

Attachment is showing now, I did not press attach file originally (fixed). 



#4 steakpie

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Posted 17 June 2017 - 06:16 PM

Just to update - I managed to recreate the BSOD by running both Intel Burn Test and Prime95 in tandem. My CPU was overclocked to 4.5GHz with a voltage of about 1.250, that ran fine for a couple years until now where I have changed to the OC Genie (onboard auto OC) ran the two programs in tandem again and the BSOD didn't occur. I would call that stable to be honest. 



#5 usasma

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Posted 18 June 2017 - 05:40 AM

Long ago I learned that the first troubleshooting step in an overclocked system is to remove the overclock. This is for 2 reasons:

1) in case the overclock is at fault (and it hasn't damaged any hardware yet) - this will fix the problem.
2) the tests we use for troubleshooting are based on a standard system operating normally - so an overclocked system won't necessarily give correct results because of the stress on the components. This is why I recommend stopping the overclock completely while troubleshooting.

Also, I found that overclocks will degrade over time - the system just won't be able to hold a high overclock forever. The system will get older and it's tolerance for this sort of stress will lessen - resulting in more errors.

Finally, hardware errors aren't necessarily just hardware, they can be:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS problems (check for updates at the motherboard manufacturer's website)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

Some systems will "auto" overclock - and I'm seeing more and more of this in Win8 systems.

But, in the end, if the system doesn't BSOD without the overclock (or with a lessened overclock), but does BSOD with the overclock - then the overclock is most likely to blame.

 

 

Please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution (for the TurboBoost feature).

 

Your UEFI/BIOS (version V1.9) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The memory dumps show STOP 0x124 errors (more info on these here:  http://www.carrona.org/bsodindx.html#0x00000124 )

While these are mostly hardware errors, they can also be caused by compatibility issues or low-level driver problems.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  If unable to find an update, please uninstall the program that is responsible for that driver. 

DO NOT manually delete/rename the driver as it may make the system unbootable!!!: SaiH0BAC.sys                  Mon Jul  2 05:25:35 2007 (4688C48F)
Saitek device driver http://www.saitek.com/uk/down/drivers.php
http://www.carrona.org/drivers/driver.php?id=SaiH0BAC.sys
 
SnakeEyes.sys                 Wed Sep  5 01:31:26 2012 (5046E3AE)
Corsair M65 Gaming Mouse Support:  http://corsair.force.com/ (registration required)[br]Downloads:  http://www.corsair.com/en-us/vengeance-m95-performance-mmo-and-rts-laser-gaming-mouse-arctic-white (click the Downloads tab for the drivers)
http://www.carrona.org/drivers/driver.php?id=SnakeEyes.sys
 
ICCWDT.sys                    Mon Aug 12 13:59:08 2013 (5209226C)
IIntel® Watchdog Timer Driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
 
TeeDriverx64.sys              Wed Nov 27 12:56:32 2013 (52963250)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
 
ISCTD.sys                     Wed Jan 22 14:37:35 2014 (52E01DFF)
Intel® Smart Connect Technology Device Driver Info here: http://www.intel.com/p/en_US/support/highlights/sftwr-prod/smrt_cnct[br]Check w/OEM - Also available at Intel Download Center: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Smart%20Connect
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
 
XtuAcpiDriver.sys             Thu Feb 26 07:51:57 2015 (54EF16ED)
Intel extreme tuning BIOS interface driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys

If you notice, the MBfilt64.sys drive dates from 2009 but isn't in the list above.  That's because, the last that I checked, there was no update available.  Also, this driver, despite it's age, is known to be stable in W10 installations.

 

After that, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run them without the overclock and please run ALL of them.

Let us know the results and we'll move on from there.

 

Next, if that doesn't solve things, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Jun 17 13:32:57.135 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061717-5984-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 4:59:51.844
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffdd8fe2ee3028, bf800000, 124}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffdd8fe2ee3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.9
  BIOS Release Date             07/21/2014
  Manufacturer                  MSI
  Product Name                  MS-7821
  Baseboard Product             Z87-G45 GAMING (MS-7821)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 10 11:18:16.227 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061017-8218-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:02:08.938
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffdc091f0e3028, bf800000, 124}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffdc091f0e3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.9
  BIOS Release Date             07/21/2014
  Manufacturer                  MSI
  Product Name                  MS-7821
  Baseboard Product             Z87-G45 GAMING (MS-7821)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 10 10:31:53.425 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061017-3468-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:58:31.134
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffc585df2dc028, b2000000, 10014}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc585df2dc028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010014, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_TLB
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.9
  BIOS Release Date             07/21/2014
  Manufacturer                  MSI
  Product Name                  MS-7821
  Baseboard Product             Z87-G45 GAMING (MS-7821)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jun 17 13:32:57.135 2017 (UTC - 4:00)**************************
SaiH0BAC.sys                  Mon Jul  2 05:25:35 2007 (4688C48F)
MBfilt64.sys                  Thu Jul 30 23:40:32 2009 (4A7267B0)
SnakeEyes.sys                 Wed Sep  5 01:31:26 2012 (5046E3AE)
ICCWDT.sys                    Mon Aug 12 13:59:08 2013 (5209226C)
TeeDriverx64.sys              Wed Nov 27 12:56:32 2013 (52963250)
ISCTD.sys                     Wed Jan 22 14:37:35 2014 (52E01DFF)
XtuAcpiDriver.sys             Thu Feb 26 07:51:57 2015 (54EF16ED)
rzendpt.sys                   Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                     Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpnk.sys                     Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                   Thu Sep 17 14:42:44 2015 (55FB09A4)
SaiK0763.sys                  Fri Nov  6 08:20:10 2015 (563CA90A)
SaiMini.sys                   Fri Nov  6 08:23:06 2015 (563CA9BA)
SaiBus.sys                    Fri Nov  6 08:23:06 2015 (563CA9BA)
e2xw10x64.sys                 Wed Sep 14 16:52:26 2016 (57D9B88A)
Smb_driver_Intel.sys          Wed Nov  2 17:58:33 2016 (581A6189)
RTKVHD64.sys                  Tue Dec  6 06:23:15 2016 (58469FA3)
nvvhci.sys                    Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                  Wed Apr  5 17:21:30 2017 (58E55FDA)
aswbuniva.sys                 Thu Apr 20 05:18:35 2017 (58F87CEB)
aswbidsha.sys                 Thu Apr 20 05:18:36 2017 (58F87CEC)
aswbidsdrivera.sys            Thu Apr 20 05:18:37 2017 (58F87CED)
aswbloga.sys                  Thu Apr 20 05:18:38 2017 (58F87CEE)
aswKbd.sys                    Fri Apr 28 03:34:38 2017 (5902F08E)
aswRvrt.sys                   Fri Apr 28 03:34:40 2017 (5902F090)
aswSnx.sys                    Fri Apr 28 03:35:06 2017 (5902F0AA)
aswRdr2.sys                   Fri Apr 28 03:35:08 2017 (5902F0AC)
aswMonFlt.sys                 Fri Apr 28 03:46:02 2017 (5902F33A)
aswVmm.sys                    Fri Apr 28 03:46:05 2017 (5902F33D)
aswSP.sys                     Fri Apr 28 03:46:31 2017 (5902F357)
CorsairVBusDriver.sys         Wed May 10 07:57:07 2017 (59130013)
CorsairVHidDriver.sys         Wed May 10 07:57:08 2017 (59130014)
aswStm.sys                    Fri May 12 10:52:16 2017 (5915CC20)
nvhda64v.sys                  Tue May 16 09:02:27 2017 (591AF863)
nvlddmkm.sys                  Wed Jun  7 19:03:57 2017 (5938865D)
SleepStudyHelper.sys          ***** Invalid 2023 Invalid 2023 Invalid
intelppm.sys                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 10 11:18:16.227 2017 (UTC - 4:00)**************************
TuneUpUtilitiesDriver64.sys   Thu Jan 14 09:16:23 2016 (5697ADB7)
nvhda64v.sys                  Wed Mar 15 08:48:41 2017 (58C93829)
avgbuniva.sys                 Thu Apr 20 05:06:31 2017 (58F87A17)
avgbdiska.sys                 Thu Apr 20 05:06:32 2017 (58F87A18)
avgbidsha.sys                 Thu Apr 20 05:06:33 2017 (58F87A19)
avgbloga.sys                  Thu Apr 20 05:06:34 2017 (58F87A1A)
avgbidsdrivera.sys            Thu Apr 20 05:07:05 2017 (58F87A39)
avgRvrt.sys                   Fri Apr 28 05:32:29 2017 (59030C2D)
avgSnx.sys                    Fri Apr 28 05:32:52 2017 (59030C44)
avgRdr2.sys                   Fri Apr 28 05:32:54 2017 (59030C46)
avgMonFlt.sys                 Fri Apr 28 05:42:53 2017 (59030E9D)
avgVmm.sys                    Fri Apr 28 05:42:56 2017 (59030EA0)
avgSP.sys                     Fri Apr 28 05:43:17 2017 (59030EB5)
avgStm.sys                    Fri May 12 10:49:17 2017 (5915CB6D)
nvlddmkm.sys                  Thu May 18 01:03:49 2017 (591D2B35)


http://www.carrona.org/drivers/driver.php?id=SaiH0BAC.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=SnakeEyes.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
SaiK0763.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SaiMini.sys
http://www.carrona.org/drivers/driver.php?id=SaiBus.sys
e2xw10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVBusDriver.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVHidDriver.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
avgbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbdiska.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgRdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgMonFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgSP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgStm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 jwoods301

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Posted 18 June 2017 - 01:33 PM

The first part of John's post that talks about overclocking should be a sticky topic on this forum.



#7 steakpie

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Posted 18 June 2017 - 01:40 PM

It would appear that the overclock was the issue, I have run P95 for the past several hours, although temps are high the system hasn't crashed. I have also run a standard, high and very high test with Intel Burn Test and no issues. I will be replacing my thermal paste this week as it is over four years old. 



#8 usasma

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Posted 19 June 2017 - 04:49 AM

I would suggest starting out with stock settings, and increasing the overclock gradually (if you still want to overclock).

Up the overclock a little at a time, then test to see if it's stable.  Continue this until the system gives hints of being unstable.

Then, back off the overclock a couple of notches and it should stay stable for a while.

 

Remember - as the overclock runs, it will cause stress on the system, so eventually it'll degrade to the point of becoming unstable again.

Then go through this stuff again.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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