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Virus/Trojan/Adware help


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#1 friendlyguy619

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Posted 17 June 2017 - 02:44 PM

Hi there! I'm new to the forum sections as I just made an account, but I've always came to this website first whenever in need. I recently downloaded a file that came up as potentially dangerous on chrome, but I irresponsibly ignored the message as chrome is known for false positives, as any other browser or security program. I know, I know, very ignorant of me and trust me, I've learned my lesson. But, I decided to come here to down malwarebytes just to try and get rid of it. When I double clicked on M.B, an error came up. Link: https://gyazo.com/569d023d05d9901fca5275a327a81430

Note, yes this is an error from rkill but the same thing came up for M.B. So, that is my problem. In task manager, I noticed

some suspicious dll/programs running anonymously. Link:https://gyazo.com/0fb18531b2646bcbf5dcc9f9f5aa499a

Apparently, this virus or whatever is known for blocking security programs that run specific strings built in them or something. I looked up a solution, found a forum on this website, and followed the instructions. Obviously, I can't open rkill to start the instructions. I tried ending the virus from task manager, popped up again. I need help.

Thank you my friends!

 

-Chris 

 

P.S: I'm very sorry if this is in the wrong section, I tried finding other sections but this was the best one I could find.


Edited by friendlyguy619, 17 June 2017 - 02:45 PM.


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#2 jwoods301

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Posted 17 June 2017 - 02:53 PM

Download Emisoft's Emergency Kit (free), put it on a USB drive, and run it from there.

 

https://www.emsisoft.com/en/software/eek/



#3 friendlyguy619

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Posted 17 June 2017 - 03:01 PM

Trying that out right now. Thank you!



#4 friendlyguy619

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Posted 18 June 2017 - 06:17 PM

Okay so here's an update. Nothing worked. the emsisoft didn't help, still can't open anything security-wise. I tried M.B anti rootkit, it just freezes. I tried deleting the ntuserlitelist file manually, says I need permission. I called Cox, as I have membership for tech solutions, they couldn't do anything. I tried resetting my windows completely, doesn't load the advanced startup option. I tried resetting through cmd, gave me an error code. I tried almost everything. I'm losing hope. I don't think it can be fixed any time soon :( I need help.



#5 friendlyguy619

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Posted 18 June 2017 - 06:19 PM

Here's a file that I found on my desktop, not sure if it came from emsisoft or not. It's a log. 

 

 
EAMClean
 
Removing detected objects now:
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\dataup.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\dataup.ini", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\help_dll.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\NTSVC.ocx", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup", destinationDirectory = "(null)", replaceWithDummy = 0
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\dataup.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: ProcessElement failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef_100_percent.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef_200_percent.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef_extensions.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\d3dcompiler_47.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\dbghelp.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\debug.log", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\icudtl.dat", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\libcef.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\libEGL.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\libGLESv2.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales\en-US.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales\zh-CN.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales", destinationDirectory = "(null)", replaceWithDummy = 0
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales\en-US.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: ProcessElement failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\natives_blob.bin", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\pepflashplayer.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\snapshot_blob.bin", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\svcvmx.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\vmxclient.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\widevinecdm.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\widevinecdmadapter.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx", destinationDirectory = "(null)", replaceWithDummy = 0
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: ProcessElement failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist", destinationDirectory = "(null)", replaceWithDummy = 0
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup", destinationDirectory = "(null)", replaceWithDummy = 0
MoveDirectoryOnReboot: ZwCreateFile(sourceDirectory) failed: status = c0000043
MoveDirectoryOnReboot: ProcessElement failed: status = c0000043
 
 
EAMClean
 
Removing detected objects now:
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\dataup.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\dataup.ini", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\help_dll.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\NTSVC.ocx", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup", destinationDirectory = "(null)", replaceWithDummy = 0
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup\dataup.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: ProcessElement failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef_100_percent.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef_200_percent.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef_extensions.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\d3dcompiler_47.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\dbghelp.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\debug.log", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\icudtl.dat", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\libcef.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\libEGL.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\libGLESv2.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales\en-US.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales\zh-CN.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales", destinationDirectory = "(null)", replaceWithDummy = 0
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\locales\en-US.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: ProcessElement failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\natives_blob.bin", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\pepflashplayer.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\snapshot_blob.bin", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\svcvmx.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\vmxclient.exe", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\widevinecdm.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\widevinecdmadapter.dll", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx", destinationDirectory = "(null)", replaceWithDummy = 0
MoveFileOnReboot: sourceFile = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\svcvmx\cef.pak", destinationFile = "(null)", replaceWithDummy = 0
RemoveFile: ZwDeleteFile failed: status = c0000022
MoveDirectoryOnReboot: ProcessElement failed: status = c0000022
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist", destinationDirectory = "(null)", replaceWithDummy = 0
MoveDirectoryOnReboot: sourceDirectory = "\??\C:\Users\chris\AppData\Local\ntuserlitelist\dataup", destinationDirectory = "(null)", replaceWithDummy = 0
MoveDirectoryOnReboot: ZwCreateFile(sourceDirectory) failed: status = c0000043
MoveDirectoryOnReboot: ProcessElement failed: status = c0000043


#6 jwoods301

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Posted 18 June 2017 - 06:30 PM

Download and run AdwCleaner -

https://www.bleepingcomputer.com/download/adwcleaner/

Download and run Junkware Removal Tool -

https://www.bleepingcomputer.com/download/junkware-removal-tool/

Create a System Restore point first.
 

Did you get Malwarebytes Anti-Malware from here ?

https://www.malwarebytes.org/antimalware/



#7 friendlyguy619

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Posted 18 June 2017 - 06:34 PM

I can't run any security-wise programs like those. I tried both, and malwarebytes, all 3 won't open, it comes up as an error saying "the requested resource is in use".  I also tried malwarebytes anti rootkit, and it just freezes in the middle of the scan. I tried three times and no avail unfortunately.



#8 jwoods301

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Posted 18 June 2017 - 06:36 PM

Have you tried booting into Safe Mode?



#9 friendlyguy619

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Posted 18 June 2017 - 06:38 PM

Yes, still nothing. If you have skype or ssomething, let me know and I can show you everything.



#10 jwoods301

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Posted 18 June 2017 - 06:41 PM

What version of Windows are you running?

 

Do you have recent backups of your hard drive? Your personal data?

 

Recent System Restore point you can go back to before the issue began?

 

We can only work on issues in the forums, or the site's IRC chat.


Edited by jwoods301, 18 June 2017 - 06:44 PM.


#11 friendlyguy619

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Posted 18 June 2017 - 06:44 PM

I have a restore point, but whenever I click on "Open System Restore" to restore, it just save System Restore could not start.



#12 jwoods301

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Posted 18 June 2017 - 06:52 PM

I have a restore point, but whenever I click on "Open System Restore" to restore, it just save System Restore could not start.

 

So does that mean in addition to System Restore not working, you don't have any recent backups of your hard drive, and/or your personal data?

 

I didn't see what version of Windows you are using...do you have the Windows installation disk?



#13 friendlyguy619

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Posted 18 June 2017 - 06:57 PM

Im running on Windows 10, and no I dont because theres nothing important on there and I can just redownload the things I want. If I could find a way to bypass the virus/rootkit thing and factory reset the computer, I can go on from there. I cant go into the advanced startup either, the virus disabled it I guess. Whenever I hold shift and the restart button it just restarts normally. And no I dont have a disc as I got the laptop when it had windows 8 so I upgraded to windows 10 when the option was free.

#14 jwoods301

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Posted 18 June 2017 - 07:09 PM

You might try posting in the Virus, Trojan, Spyware, and Malware Removal Logs forum.

 

Read the Preparation Guide and proceed.

 

https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

Someone there may have some ideas, but a clean install might be your only option.

 

Since you already have a licensed copy of Windows 10, you can download the ISO using the Media Creation Tool, and then use a tool like Rufus to make bootable media.

 

https://www.microsoft.com/en-us/software-download/windows10

https://rufus.akeo.ie/

 

I suspect you will need to do that on another computer.


Edited by jwoods301, 18 June 2017 - 07:12 PM.





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