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BSOD after waking up from sleep


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#1 thegreatboogie

thegreatboogie

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  • Local time:07:40 AM

Posted 16 June 2017 - 07:01 PM

The problem has appeared since the first day I got the laptop and installed Windows in it (never used Ubuntu). I installed Windows 7 first and I commonly got this BSOD error. After that I did a clean install of Windows 10 and it still shows that BSOD error when I wake the laptop from sleep mode. The most common error I get is UNEXPECTED_STORE_EXCEPTION. I have googled the hell out of it and I am out of solutions. That's why I am asking here for help. It's become depressing since when I need it most it will crash and I have to wait through the reboot which takes forever.
 

If you need more info let me know. Please try to help me get rid of this devastating BSOD.

 

· Windows 10 Pro
· x64
· Ubuntu
· Full Retail Version
· System is 2 years old
· OS is 2 years old - did clean reinstalls since then

· Intel Core i5 4210
· Intel HD Graphics

· Dell
· Inspiron 3542

· Laptop

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
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  • Location:Southeastern CT, USA
  • Local time:01:40 AM

Posted 17 June 2017 - 06:16 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:
 

 

 

Your UEFI/BIOS (version A12) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The drivers for these devices aren't installed.  Please install them:

 

Hyper-V Virtual Switch Extension Adapter    ROOT\VMS_VSMP\0000    The drivers for this device are not installed.
Hyper-V Virtual Ethernet Adapter    ROOT\VMS_MP\0000    The drivers for this device are not installed.

 

Please note (below) the drivers that date from before the release of Windows 10 (29 July 2015).

The programs associated with them should be uninstalled.  If you can't uninstall them, then they'll need to be updated to W10 compatible versions.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Jun 16 15:36:59.686 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061717-41921-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 7:46:26.354
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffb48f4296e000, ffffc68014ec9d50, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffb48f4296e000, Pointer to the store context or data manager
Arg2: ffffc68014ec9d50, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c00000c0
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c00000c0_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             09V1VC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 16 07:40:12.655 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061617-30140-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:04:59.328
*** WARNING: Unable to verify timestamp for VMMR0.r0
*** ERROR: Module load completed but symbols could not be loaded for VMMR0.r0
Probably caused by :memory_corruption
BugCheck 3B, {c0000096, ffffe0005ddb58b3, ffffe0005e013d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: ffffe0005ddb58b3, Address of the instruction which caused the bugcheck
Arg3: ffffe0005e013d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  VirtualBox.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             09V1VC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 16 07:34:38.150 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061617-29484-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:15:15.824
*** WARNING: Unable to verify timestamp for VMMR0.r0
*** ERROR: Module load completed but symbols could not be loaded for VMMR0.r0
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000096, ffff8f01adec18b3, ffff8f01b1611d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: ffff8f01adec18b3, Address of the instruction which caused the bugcheck
Arg3: ffff8f01b1611d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  VirtualBox.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A12
  BIOS Release Date             05/13/2016
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             09V1VC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jun 16 15:36:59.686 2017 (UTC - 4:00)**************************
Capsax64Drv.sys             Wed Apr 22 06:38:03 2009 (49EEF38B)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
vmulti.sys                  Mon Nov 12 02:53:52 2012 (50A0AB10)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
tap-tb-0901.sys             Tue Aug 12 03:45:22 2014 (53E9C612)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
MpKslbbee56ec.sys           Tue May 19 21:50:37 2015 (555BE86D)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
RTKVHD64.sys                Tue Jul 21 07:33:46 2015 (55AE2E1A)
 

**Windows 10 released on 29 July 2015**

taphss6.sys                 Fri Dec 18 19:58:33 2015 (5674ABB9)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
idmwfp.sys                  Mon Oct 10 12:14:56 2016 (57FBBE80)
veracrypt.sys               Sun Oct 16 14:32:10 2016 (5803C7AA)
libwasys.sys                Tue Dec 13 19:24:00 2016 (58509120)
libwamf.sys                 Tue Dec 13 19:24:02 2016 (58509122)
SynTP.sys                   Tue Feb  7 19:34:26 2017 (589A6792)
SynRMIHID.sys               Tue Feb  7 19:36:11 2017 (589A67FB)
VBoxNetAdp6.sys             Fri Apr 28 11:36:57 2017 (59036199)
VBoxNetLwf.sys              Fri Apr 28 11:36:57 2017 (59036199)
VBoxUSBMon.sys              Fri Apr 28 11:36:57 2017 (59036199)
VBoxDrv.sys                 Fri Apr 28 11:36:57 2017 (59036199)
CAD.sys                     Sun Dec  3 04:31:49 2017 (5A23C485)
SleepStudyHelper.sys        ***** Invalid 2015 Invalid 2015 Invalid
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 16 07:40:12.655 2017 (UTC - 4:00)**************************
hvsocketcontrol.sys         Tue Dec 29 23:10:08 2009 (4B3AD2A0)
VBoxDDR0.r0                 Fri Apr 28 11:36:57 2017 (59036199)
VMMR0.r0                    Fri Apr 28 11:37:03 2017 (5903619F)
vmsproxy.sys                ***** Invalid 2017 Invalid 2017 Invalid
synth3dvsp.sys              ***** Invalid 2017 Invalid 2017 Invalid
hvsocket.sys                ***** Invalid 1977 Invalid 1977 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 16 07:34:38.150 2017 (UTC - 4:00)**************************
intelide.sys                Sun Dec  7 00:16:35 2008 (493B5C33)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 15 19:27:10.398 2017 (UTC - 4:00)**************************
MpKsl3490431e.sys           Tue May 19 21:50:37 2015 (555BE86D)
MpKsl55f806e4.sys           Tue May 19 21:50:37 2015 (555BE86D)
MpKslff4c8852.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 13 08:32:46.345 2017 (UTC - 4:00)**************************
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun  5 15:59:29.152 2017 (UTC - 4:00)**************************
MpKsl6b78d013.sys           Tue May 19 21:50:37 2015 (555BE86D)
TrafMgr_1_2_64.sys          Wed Dec  7 12:41:04 2016 (584849B0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 30 14:15:16.457 2017 (UTC - 4:00)**************************
SynTP.sys                   Thu Oct 15 16:15:41 2015 (5620096D)
SynRMIHID.sys               Thu Oct 15 16:16:21 2015 (56200995)
VBoxDrv.sys                 Wed Mar 15 11:17:49 2017 (58C95B1D)
VBoxNetAdp6.sys             Wed Mar 15 11:17:49 2017 (58C95B1D)
VBoxNetLwf.sys              Wed Mar 15 11:17:49 2017 (58C95B1D)
VBoxUSBMon.sys              Wed Mar 15 11:17:49 2017 (58C95B1D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 16 11:44:42.909 2017 (UTC - 4:00)**************************
hiber_dumpstorport.sys      Fri Sep 29 22:56:31 2006 (451DDCDF)
VBoxDrv.sys                 Mon Jan 16 11:38:29 2017 (587CF705)
VBoxNetAdp6.sys             Mon Jan 16 11:38:29 2017 (587CF705)
VBoxNetLwf.sys              Mon Jan 16 11:38:29 2017 (587CF705)
VBoxUSBMon.sys              Mon Jan 16 11:38:29 2017 (587CF705)


Capsax64Drv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=vmulti.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=tap-tb-0901.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
MpKslbbee56ec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=taphss6.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=veracrypt.sys
libwasys.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
libwamf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
CAD.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
hvsocketcontrol.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxDDR0.r0
http://www.carrona.org/drivers/driver.php?id=VMMR0.r0
vmsproxy.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
synth3dvsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hvsocket.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelide.sys
MpKsl3490431e.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl55f806e4.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslff4c8852.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
MpKsl6b78d013.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
TrafMgr_1_2_64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
hiber_dumpstorport.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys

 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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