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Is my friend infected?


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#1 Nero666

Nero666

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Posted 16 June 2017 - 02:17 PM

My friend received a call on her cell phone from a fake number listed as 1 (999) 999 9999. A few minutes later while she was on her laptop a dictionary app on her macbook opened on it's own and opened up a search for that same number.
She's very upset and worried she's gotten hacked and that someone is going through her computer. Has anyone heard of this before? If you have do you know how this happened or how to get rid of it?
Oh and no she didn't call the number back or get a text or download anything.


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#2 boopme

boopme

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Posted 16 June 2017 - 03:53 PM

Hello Nero, This is a scam number. Try running these next.

[{img=]http://i.imgur.com/3Al62Pm.png]MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

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