First of all I'd like to point this is going to be a long post
I have a MSI Laptop (GS60 2PC) I bought in 2014, it was always perfect! Even nowadays I'm impressed how fast it boots and how powerful it is. Lately I'm facing some awful situations, tho.
First of all I thought it was only Wireless Network Adapter problem. The computer comes with a Intel Wireless 7260-AC that sometimes struggled a bit to connect to some networks but nothing I couldn't solve in the past, until recently it doesn't even recognize the Wireless Network Adapter on my device manager list, or sometimes it's there but it can't find connections, or it connects and gets limited after seconds and whenever I tried to solve the situation by troubleshooting/reseting wireless network adapter/updating driver/rolling back driver the whole thing freezes (for instance if I troubleshoot, the blue circle of "thinking" keeps spinning forever and if I click elsewhere on the screen troubleshoot freezes, the other tasks keeps running fine).
When it could get me some results from the troubleshoot it was mainly "Default Gateway is not available" sometimes the Wireless wasn't enabled. But when I run troubleshoot now it only freezes
- Drivers are on its latest version!
- Checked the "power management" box off preventing it to turn off on battery
- Formatted my computer factory standards
With that, I looked for help on MSI Forums, and an user there recommended me to change the Wireless Network Adapter, invest 20 dollars and buying Intel 8265 or 8260. Another told me to update BIOS and EC Firmware and me myself thought it could be a good idea to open up my device and check if the hardware was properly connected.
R. BIOS and EC Firmware updated, everything connected inside my laptop
I did everything as suggested besides the part of buying a new network adapter, because before doing that I would like to make sure this was the cause of my nightmares. I was afraid it could not be only the network adapter itself but maybe motherboard issue, or power or even some kind of incompatibility
This week I decided to take notes on every weird thing that happened to my laptop while using, to provide materials for you guys (that probably know a lot more than me).
Monday: wifi wasn't working (as usual) and I was using my computer with ethernet cable, but at some point this one got limited and as troubleshoot, the message "doesn't have valid IP configuration", it was quite late and I decided to turn off my computer and sleep. Also Monday, I wasn't using, but I went to device manager to take a look on the situation of the wireless network adapter and I found out my bluetooth had a yellow alert sign with the message "STATUS_DEVICE_POWER_FAILURE"
Tuesday: Ethernet had this red X and marked as disabled, when i went to device manager, it had a black arrow pointing down on the Killer Ethernet, and when I clicked to enable it, my laptop froze. i restarted the computer, it had wifi working for 3 seconds then all other connections disappeared and the one I was "connected" was showing as limited. As I was at work I decided to get files through a pendrive and work offline, but USB ports weren't recognizing pendrive/mouse as well
Today: turned on the computer, ethernet works, wifi not (i'm truly used to that at this point). Was listening to music on spotify only, and I noticed that when I closed spotify, the music that was playing lagged and made a noise that sounds like bad contact/interference when you're plugging an audio cable on a stereo makes that BRRRRRRRR. (sorry I couldn't define it better, english is also not my mother tongue I hope you can understand the sound, I wish I could record a voice message in that part)
Decided to open Google Chrome, it opened not full screen, so I clicked twice on the top to expand it and it froze "Not Responding". Closed Chrome and tried to open it again, nothing happens, once more...nothing happens. Decided to restart the computer, it took SO_LONG that I wanted to wait til it finally shuts down, but I waited 11minutes and gave up, I had to force shutting down by pressing the button.
When I turned it on again, was cleaning my room listening to music using bluetooth music box, that stopped after 2 minutes, came to check what happened, bluetooth not working again, went to device manager and same message as Monday "STATUS_DEVICE_POWER_FAILURE"
So, long story short: I suspect something bigger than just wireless network adapter is going on. What could cause power failure to bluetooth/wireless on the computer? Or would you guys really think this could be only network adapter problem? that if I just change it things will be back to normal?
Thank you incredibly much for the help!!
Sorry for the long post, I tried to give as much as information I could.
Edited by thatagz, 15 June 2017 - 04:19 PM.