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BSOD, DPC Watchdog Violation, Super Slow, Full crash, boot failure


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#1 afl0ck0fg0ats

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Posted 14 June 2017 - 09:12 PM

I have a 6 year old desktop and had been watching Netflix when it froze. Let it sit for a couple minutes and then the dreaded BSOD came up. The error/violation (can't remember language) that it gave was DPC_Watchdog_Violation. After restarting it ran ullllltrrraaaa slow. Like every mouse click would take a minute or two to register. Throughout this next bit, it would regularly BSOD and give the same screen and I would have to restart. Even when I booted in safe mode I noticed this slow problem. Google/forum browsing suggested a problems with drivers, so I went through Device Manager and manually checked for updates for graphics, network, and some others. No updates were found necessary. Mentioned commonly were issues with a SATA-AHCI controller driver? I didn't have this driver at all and I tried following instructions to turn on AHCI in the BIOS, but there was literally no mention of AHCI anywhere in my BIOS under any menu option. Back to the graphics driver, I decided to go to AMD directly and download their tool to update drivers (AMD Catalyst Center) and that stated that I needed to update graphics driver. I let it do this, it was taking over an hour and I fell asleep. When I woke up, BSOD! I can't remember if it gave the same watchdog error or not, I was drowsy.

 

After restarting now however, it failed to boot at all. During repetitive restarts I saw any one of 4 different screens that are attached in the IMAGES zip folder (IMG1,IMG2,IMG3,IMG4). Following advice on forums, I tried tinkering a bit with BIOS, I did the "Load Setup Defaults" to reset it and also updated the BIOS from ASUS. Nothing really changed, still couldn't boot. Finally I managed to create a Windows 10 Boot disk on a USB stick and plugged it and and I am now back in my computer, and that's where I'm at now. I do NOT notice the speed problem I had before now that I booted from USB. I did a disk check for errors on the C: drive to see if the hard drive was failing, but there were no errors. MalwareBytes just found 5 "non-malware" threats that I removed. So currently I need to know what caused the BSOD in the first place and what caused the full crash and failure to boot. Also, because I booted from a USB does that mean I need to continue booting from USB until problem is fixed? Or did that boot repair it?

 

I should mention that previous to all of this I had replaced the CPU cooler and fan, but it was working fine for a week, much cooler temperatures, and had also used a torrent software for a .mp4 file, which I have uninstalled out of spite now because of these problems.

 

Additionally, when I did the SysNative scan, it eternally paused at one point (with App9 and App10 windows open) and just kept spitting out "Waiting for Tasks to complete" The instructions said to close it if this happened and that's what I did. (IMG5 in the IMAGES folder shows what I mean). I also included a Speccy snapshot if curious (IMG6)

 

Sorry for no tl;dr version. I'll be around to respond and update any suggestions that people have. Hopefully on this computer and not through my laptop.

 

EDIT: Also I should mention that in the guts of Speccy I can see that for the C: drive, SMART is reading GOOD on all fronts... which would suggest I didn't experience a hard drive failure?

Attached Files


Edited by afl0ck0fg0ats, 14 June 2017 - 09:20 PM.


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#2 usasma

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Posted 16 June 2017 - 05:54 AM

Sorry for the delay here.  And, I'm running late for work.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

I'll try to analyze your uploads no later than tomorrow morning.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 afl0ck0fg0ats

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Posted 16 June 2017 - 06:41 PM

I'm having issues burning the Memtest to a disc and the Hitachi link for the hardware diagnostics doesn't seem to be working at all. My computer is running fine for the moment; after I booted from the USB, I did a system repair with the windows advanced startup menu and I can boot everything fine. I won't be able to sit down and work out the hardware diagnostics till next week and I can't figure out how to delete this post, but don't hold your breath waiting for me. Sorry!



#4 usasma

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Posted 17 June 2017 - 05:16 AM

If the MemTest86+ gives you problems, then try the MemTest86 (without the +)

As for the Hitachi test, I've found problems with it over the years (it seems to work fine on IDE drives, but not on SATA drives)

I'd suggest running the Seagate Seatools long/extended test instead.

 

I'll post my analysis in case you come back and still need assistance.

The "disk read error" in one of the images makes me suspicious of the hard drive.

Also the 0xc00000e9 error is "STATUS_UNEXPECTED_IO_ERROR" - so it reinforces my suspicion of the hard drive

 

Please run the hard drive diagnostics as soon as you can.

If the hard drive is failing, then it'd be prudent to backup your stuff ASAP - as there's no telling when it will stop working and you wont' be able to recover your data easily.

 

Your UEFI/BIOS (version 1001) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
This is an older motherboard, and as such you can expect compatibility issues w/W10

 

Only 10 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

No BSOD memory dumps in the uploaded reports.

One STOP 0x18 error (BSOD) in the WER section of the MSINFO32 report (more info on this error here:  http://www.carrona.org/bsodindx.html#0x00000018

The error can either be hardware or software - so the place to start is with the hardware diagnostics.

 

Good luck!
 


Edited by usasma, 17 June 2017 - 06:30 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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