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15" Dell XPS Laptop, Windows 10 BSOD! Plz help me ;/


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#1 shaunclifton

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Posted 13 June 2017 - 09:04 AM

Hi there - I've been getting the BSOD daily. Several times a day in most cases. It will happen out of nowhere even if the system is idle and I've not used it in hours. I've contacted Dell support several times to no avail. I'm just about ready to buy a different laptop. Please if anyone can help I'd appreciate it so much. 

 

Thank you. 

 

Here is some info on my machine: 

 

· OS - Windows 10
· x64
· Windows 10 Pro
· OEM Version 
· Less than a year old
· I reinstalled the OS 3 times, once because I forgot the bitlocker encryption key... 
· Intel i7-6700HQ 2.6GHz
· NVIDIA GeForce GTX 960M / Intel HD Graphics 530
· Dell XPS 15" Laptop
· Dell XPS
· Laptop

 

 

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#2 bwv848

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Posted 13 June 2017 - 09:17 AM

There were no memory dumps in the uploaded reports. Please stop using CCleaner, wait for a couple of BSODs, then zip and attach (here at Bleeping Computer) the contents of C:\Windows\MiniDump.

 

BTW, is Driver Verifier on? Did you turn it on intentionally?

 

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#3 shaunclifton

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Posted 13 June 2017 - 09:25 AM

Hi bwv848, 

 

I uninstalled CCleaner. 

 

I tried accessing the Folder C:\Windows\MiniDump and Windows can't find that folder. Is this where CCleaner was causing problems? 

 

I did turn Driver Verifier on after uploading those files. It is running now. 

 

Thanks for the help. 



#4 bwv848

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Posted 13 June 2017 - 09:35 AM

Hi, shaunclifton, :)

 

Have you experienced more BSODs since the last time we talked? BTW, if you're in a hurry, you should consider claiming your warranty. :thumbup2: That would be much faster than we trying to troubleshoot.

 

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#5 shaunclifton

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Posted 13 June 2017 - 09:43 AM

Here is a picture from Reliability History. Dell hasn't been very helpful with this. 

Attached Files

  • Attached File  BSOD.PNG   43.25KB   0 downloads


#6 bwv848

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Posted 13 June 2017 - 09:50 AM

With no dumps, it's really hard to say what's going on. Have you run Dell's hardware diagnostics? If you annoy Dell enough they should give you a replacement.
 


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#7 shaunclifton

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Posted 13 June 2017 - 09:52 AM

Yeah - I ran their diagnostics from support.dell.com, it took about 40 minutes and didn't find any issues ;(

 

I'll keep trying with Dell and see where it goes. 



#8 bwv848

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Posted 13 June 2017 - 09:54 AM

Sounds like a plan. Where did you buy the laptop from, BTW?


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#9 shaunclifton

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Posted 13 June 2017 - 09:55 AM

I bought it 2nd hand from an IT guy. Probably the reason he was getting rid of it.



#10 bwv848

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Posted 13 June 2017 - 09:57 AM

Okay. If you have time, I'd run these two tests:

  • run MemTest86 (WITHOUT the plus) for a minimum of eight passes. An excellent guide is available here if you need help.
  • run Seagate SeaTools for Windows. Test all your drives with the S.M.A.R.T. and Long Generic tests.

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#11 jwoods301

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Posted 13 June 2017 - 12:10 PM

Here is a picture from Reliability History. Dell hasn't been very helpful with this. 

 

I would take a look at UA.exe also. It's described as Verizon UA for Android.

 

Several issues described on the Verizon forums.



#12 shaunclifton

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Posted 13 June 2017 - 04:20 PM

I removed UA.exe yesterday as I thought that could have been an issue... My machine just crashed again but doesn't have the dump files in that location even though it shows under advanced system settings to automatically crate a dump file. What am I missing? 

 

Thanks



#13 bwv848

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Posted 13 June 2017 - 04:56 PM

Looks like your page file space is too low at 4 GB. In order for dumps to be produced, the page file must be greater than the total size of RAM. Please increase your paging size to 33 GB.

 

Best regards,

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