There are no memory dumps in the uploaded reports.
If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.
Your UEFI/BIOS (version 2103) dates from 2013. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 10 Windows Update hotfixes installed. Most build 14393 (1607) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
Lot's of issues with the Windows Live ID service. Please uninstall Windows Live and see if that helps.
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post. (The kerneldumplist.txt report shows none - so don't be surprised if there aren't any there).
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.
If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it. (The kerneldumplist.txt report shows none - so don't be surprised if there aren't any there).
Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649
Then, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
Once you've collected and uploaded 2 or 3 of the memory dumps from Driver Verifier, then run these free hardware diagnostics while waiting for a reply: http://www.carrona.org/hwdiag.html
I suspect that there cold be a hardware issue from the BSOD info in the WER section of the MSINFO32 report.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.