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Brand New HP All in One that perpetually hangs


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#1 CBiggs23

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Posted 12 June 2017 - 11:49 AM

I bought a brand new HP all in one (model: 24-g214) less than a month ago.  Since day one, it's had a constant hang.  It doesn't matter what program I'm using, it doesn't discriminate.  But it is a constant battle, as in every 2 or 3 minutes.  Usually, I can CNTRL+ALT+Delete to pull up task manager and that will snap it out of its trance, but occasionally, it freezes hard and I have to do a full shut down.  

 

Can anyone help me figure out why a brand new computer would be doing this?



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#2 JohnC_21

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Posted 12 June 2017 - 12:32 PM

Seriously, if this was happening since you purchased it I would return the HP to place of purchase or if they do not give you a new computer contact HP support as the computer is still under warranty. I would pressure HP to replace the computer. This problem could be software or hardware. Hardware could be anything.

 

On a HP you can tap Esc and boot and get a menu with the option to do a full Diagnostic. I would start there.



#3 CBiggs23

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Posted 15 June 2017 - 09:07 AM

Seriously, if this was happening since you purchased it I would return the HP to place of purchase or if they do not give you a new computer contact HP support as the computer is still under warranty. I would pressure HP to replace the computer. This problem could be software or hardware. Hardware could be anything.

 

On a HP you can tap Esc and boot and get a menu with the option to do a full Diagnostic. I would start there.

I did this and I also messaged with hp warranty support but they said that the system scan is fine.  They don't care about anything else.  



#4 JohnC_21

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Posted 16 June 2017 - 07:06 AM

I will PM a member who has more experience than me regarding these issues.



#5 bwv848

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Posted 16 June 2017 - 10:33 AM

Hello,

I agree with John that you should really, really pressure HP into giving you a replacement laptop.

Anyway, please follow these BSOD posting instructions and attach the requested files by replying to this topic. Please DO NOT create a new topic — just upload the files to this one.

Thank you.

Regards,
bwv848

Caution! Please read for more information.
Please only use the ZIP compression format — do not use 7z, RAR, etc.!!!


Useful information!
Even if you're not experiencing BSODs, please follow the instructions still as the uploaded reports are still incredibly useful.


Edited by bwv848, 16 June 2017 - 10:34 AM.

If I do not reply in three days, please message me.
 
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#6 bwv848

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Posted 16 June 2017 - 10:36 AM

After following the above, please publish a snapshot with Speccy:

 

:step1: Speccy by Piriform

  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

Also, ensure your PC isn't overheating with HWMonitor:

 

:step2: HWMonitor by CPUID

  • Download and save CPUID from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on HWMonitor_x64.exe (or HWMonitor_x32.exe, if your system is 32-bit) and select Run as administrator. Please accept any User Account Control prompts.
  • Take a screenshot of the window that appears and attach it in your next reply. Try to take the screenshot when your PC is under more load than usual (like streaming videos or playing games)

 

And BTW, where did you buy the PC from (e.g. Staples, Walmart, Target, etc.).


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





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