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Unable to install Realtek HD Audio driver (Error Code: 0x00000002)


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28 replies to this topic

#1 duzap

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Posted 11 June 2017 - 07:46 AM

My motherboard is ASUS P8P67-M Pro. The manufacturer doesn't mention any drivers for Windows 10 x64 on their website as you can see here: https://www.asus.com/Motherboards/P8P67M_PRO/HelpDesk_Download/

I tried to use Windows 8.1 x64 drivers, Windows 8 x64 drivers and Windows 7 x64 drivers. None of them worked. I even tried to download drivers directly from Realtek website, it didn't work as well.

I am pretty sure the drivers should be fine and work, but I think there is a problem with my operating system. I remember in the past I tried to install printer drivers and I had issues as well (while it worked fine on another PC, only this PC had issues installing the driver) and I also have problem installing the new feature update (Windows 1703), it always ends up with an error, so I can't update to this version as well.

 

I don't know what to do and I was thinking about re-installing windows, but it is very time consuming for me and I prefer a short solution to resolve this.

 

Is there any chance someone has any idea how to resolve this problem?

 

Thank you



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#2 SleepyDude

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Posted 11 June 2017 - 09:03 AM

Hi,

 

Lets run a system check...

  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Run SFCFix (accept the security warning and follow the instructions on the screen)
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
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#3 duzap

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Posted 12 June 2017 - 05:35 PM

Hi,

 

Lets run a system check...

  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Run SFCFix (accept the security warning and follow the instructions on the screen)
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post

 

 

I will be able to reply with this information on Thursday since I have no access to the computer right now. Thank you!

 

* Edit: Or you know what... tomorrow I will ask someone to open TeamViewer on this computer and I will post the results here.


Edited by duzap, 12 June 2017 - 05:53 PM.


#4 jwoods301

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Posted 13 June 2017 - 01:52 AM

You might check the Windows Compatible Products List...

 

https://sysdev.microsoft.com/en-us/hardware/lpl/



#5 duzap

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Posted 13 June 2017 - 07:13 AM

Hi,

 

Lets run a system check...

  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Run SFCFix (accept the security warning and follow the instructions on the screen)
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post

 

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-06-13 15:02:18.430
Microsoft Windows 10 Build 14393 - amd64
Not using a script file.
 
 
 
 
AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
 
 
 
 
Successfully processed all directives.
 
 
 
Failed to generate a complete zip file. Upload aborted.
 
 
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-06-13 15:09:21.470
----------------------EOF-----------------------
 
 
 
I don't know why it failed to generate a complete zip file. I didn't abort anything.


#6 duzap

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Posted 13 June 2017 - 07:17 AM

You might check the Windows Compatible Products List...

 

https://sysdev.microsoft.com/en-us/hardware/lpl/

What should I do with this list? I found it here:

https://sysdev.microsoft.com/en-us/hardware/LPL/ProductDetails.aspx?ProductID=2&OrganizationID=226

https://sysdev.microsoft.com/en-us/hardware/LPL/ProductDetails.aspx?ProductID=47&OrganizationID=226



#7 SleepyDude

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Posted 13 June 2017 - 09:38 AM

Hi,

 

When you install Windows Updates it generates any error?

 

The Realtek drivers should by installed automatically by Windows 10.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
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#8 duzap

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Posted 15 June 2017 - 10:49 AM

I found this error in my event viewer:

Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 1703.



#9 GoofProg

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Posted 15 June 2017 - 10:53 AM

Just try to hammer it out using a free driver update tool.  It may just fix the problem. try driver booster. If you keep getting a "!" and it does not install then you may have to reinstall the operating system because it may be a registry entry issue.

http://www.iobit.com/en/driver-booster.php
 


Edited by GoofProg, 15 June 2017 - 10:54 AM.


#10 SleepyDude

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Posted 15 June 2017 - 11:16 AM

I found this error in my event viewer:

Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 1703.

 

Press the Windows key + R and on the run box type winver

 

What is the windows version you have?


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#11 jwoods301

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Posted 15 June 2017 - 02:04 PM

Just try to hammer it out using a free driver update tool.  It may just fix the problem. try driver booster. If you keep getting a "!" and it does not install then you may have to reinstall the operating system because it may be a registry entry issue.

http://www.iobit.com/en/driver-booster.php
 

 

Drivers should be downloaded from the vendor site (Realtek, or your computer manufacturer).

 

The latest drivers for Windows 10, released on June 6th, are available on Microsoft Catalog...

 

https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8176


Edited by jwoods301, 15 June 2017 - 02:24 PM.


#12 duzap

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Posted 15 June 2017 - 07:20 PM

 

I found this error in my event viewer:

Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 1703.

 

Press the Windows key + R and on the run box type winver

 

What is the windows version you have?

 

 

Version 1607 (OS Build 14393.1358)



#13 duzap

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Posted 15 June 2017 - 07:22 PM

Just try to hammer it out using a free driver update tool.  It may just fix the problem. try driver booster. If you keep getting a "!" and it does not install then you may have to reinstall the operating system because it may be a registry entry issue.

http://www.iobit.com/en/driver-booster.php
 

 

I already tried to use driver booster and it just ruined the driver of my USB ports. It said that it successfully installed the drivers for Realtek but when I checked the device manager, nothing was installed. I tried to restart the PC and it was not installed as well... so I removed the program. When I tried to do a system restore, it failed.


Edited by duzap, 15 June 2017 - 07:22 PM.


#14 duzap

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Posted 15 June 2017 - 07:23 PM

 

Just try to hammer it out using a free driver update tool.  It may just fix the problem. try driver booster. If you keep getting a "!" and it does not install then you may have to reinstall the operating system because it may be a registry entry issue.

http://www.iobit.com/en/driver-booster.php
 

 

Drivers should be downloaded from the vendor site (Realtek, or your computer manufacturer).

 

The latest drivers for Windows 10, released on June 6th, are available on Microsoft Catalog...

 

https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8176

 

 

I already tried it. I extracted the CAB  package and tried to install it through device manager, it didn't go through.



#15 jwoods301

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Posted 15 June 2017 - 11:19 PM

I would go into Device Manager, uninstall the Realtek device, and allow it to delete the driver software for the device.

 

Unzip the CAB file and run the installer for the new drivers .

 

Reboot Windows and let it detect the device, and install the new drivers.






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