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Crash and unable to access bios


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#1 atxy89

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Posted 11 June 2017 - 01:43 AM

Hi,

 

My desktop suddenly crashed to a black screen. When i reboot it, i noticed that the usual bios screen has been changed.

 

It now says:

Press <CTRL+P> to Enter MBEX setup menu.

Press <DEL> or <ESC> to enter setup.

 

I notice that if i press F12 to enter the boot menu, it simply says "entering boot menu..." and hangs there.

There is also some flickering and discoloration on the text and background of the screens.

 

If i let it continue to boot normally, it simply launches into a black screen after the windows logo.

 

Can i get some insight into what has gone wrong? Thanks!



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#2 jwoods301

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Posted 11 June 2017 - 01:51 AM

What make and model of computer?

 

Any errors/error messages before the crash?

 

Any changes made to the computer before the crash?



#3 atxy89

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Posted 11 June 2017 - 01:58 AM

Gigabyte H170 motherboard

i7-6700k CPU

AMD R7 290X GPU

 

No errors before the crash. The screen just went red on one monitor and white on another. I updated the AMD GPU drivers a few days ago but it was still working fine after.



#4 jwoods301

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Posted 11 June 2017 - 02:02 AM

Gigabyte H170 motherboard

i7-6700k CPU

AMD R7 290X GPU

 

No errors before the crash. The screen just went red on one monitor and white on another. I updated the AMD GPU drivers a few days ago but it was still working fine after.

 

Have you tried booting into Safe Mode?



#5 atxy89

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Posted 11 June 2017 - 02:16 AM

I managed to boot in safe mode previously. But my keyboard and mouse were not working in safe mode just now.

 

Seems like i cannot even enter setup to boot in safe mode now. It says "entering setup..." and hangs there



#6 atxy89

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Posted 11 June 2017 - 02:20 AM

Ok i managed to boot in safe mode again. But there is not response from my mouse and keyboard. I suppose this means that my mobo and hard drive are ok at least?



#7 atxy89

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Posted 11 June 2017 - 02:23 AM

ok i managed to use a mouse/keyboard by plugging in a spare mouse/keyboard



#8 jwoods301

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Posted 11 June 2017 - 02:24 AM

I managed to boot in safe mode previously. But my keyboard and mouse were not working in safe mode just now.

 

Seems like i cannot even enter setup to boot in safe mode now. It says "entering setup..." and hangs there

 

What version of Windows are you using?



#9 atxy89

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Posted 11 June 2017 - 02:30 AM

Using windows 10. Managed to boot in safe mode with everything working. What can i do in safe mode to verify that all is ok?



#10 jwoods301

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Posted 11 June 2017 - 02:37 AM

Go into Device Manager, uninstall (but don't delete the drivers) the Display Adapters, and reboot.



#11 atxy89

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Posted 11 June 2017 - 02:48 AM

Ok it is the display drivers. The black screen was because it could not display anything. i disabled but also uninstalled the drivers just now. Still some graphical glitches, but i am reinstalling the drivers and hopefully it will be ok then.

 

Thanks for the help!



#12 jwoods301

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Posted 11 June 2017 - 02:53 AM

You bet.

 

You might check some of the info on AMD Windows 10 drivers on their website before you reinstall...

 

https://support.amd.com/en-us/kb-articles/Pages/windowsfaq.aspx


Edited by jwoods301, 11 June 2017 - 02:57 AM.


#13 atxy89

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Posted 11 June 2017 - 04:08 AM

Everytime i reinstall the drivers, i get the black screen again. Sometimes, it even goes black when i am using the default windows driver. In addition, i am seeing vertical green strips on the screen.

Is my gpu gone?

#14 jwoods301

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Posted 11 June 2017 - 01:35 PM

Possible...you might get a quicker resolution by contacting AMD Support.


Edited by jwoods301, 11 June 2017 - 01:39 PM.


#15 usasma

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Posted 12 June 2017 - 06:41 AM

Just my 2¢:

 

Do you have another graphics card to test with?  Take the current card out, then install the other card and see if the problems remain.

If you don't have one, you may want to purchase one from a shop that'll let you return it if it's not needed (for your money back).


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