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Windows USB Can Never Eject Without Error?


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13 replies to this topic

#1 gene098

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Posted 10 June 2017 - 10:51 PM

Hey guys,

 

I know its said to be bad practice ot just pull out the USB of an external hard drive, but I literally cannot help it!

 

Everytime I try to eject the Drive safely, whether it be Windows 7 or Windows 10, I get this problem...

(I close all the windows that could possibly use it)

 

2017-06-10-23h39-54.jpg

 

However when yesterday I tried testing it, I could never replicate it...

I tried

-using a file, then closing and it ejected fine

-using a file, putting comp to hibernate, still ejected fine

-tried using a file, putting it to hibernate, waking it, and then hibernate and wake once more, still ejected fine.

 

But everynow and again I get this!

 

Why does Windows do this??



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#2 FreeBooter

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Posted 11 June 2017 - 12:18 AM

It may be your antivirus program who might have a open handle USB drive make sure antivirus program does not scan connected USB drives.

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#3 jwoods301

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Posted 11 June 2017 - 12:27 AM

Open Resource Monitor, click on the Disk tab, and see what the activity is for the drive letter.



#4 Goddess_Bastet

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Posted 11 June 2017 - 05:45 AM

I agree with @FreeBooter it may be your anti virus software running a scan which is preventing safe removal. Try again in a few seconds.

#5 gene098

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Posted 11 June 2017 - 08:18 PM

Open Resource Monitor, click on the Disk tab, and see what the activity is for the drive letter.

Hi,

 

I did that and this is what I see,

 

How do I see what is accessing specifically Drive E?

 

Under Processes with disk activity Drive E isnt there, under Disk Activity theres so many processes(anyway to isolate E?)

 

Under storage I click and right lick E but no windows popup to help isolate Disk E activity



#6 JohnC_21

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Posted 11 June 2017 - 08:32 PM

See posts by BC member jcgriff2 in the below thread. You may have better luck identifying the process using Sysinternals Process Monitor that has a live logging feature. 

 

https://www.bleepingcomputer.com/forums/t/591692/safely-eject-media/



#7 gene098

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Posted 11 June 2017 - 09:46 PM

See posts by BC member jcgriff2 in the below thread. You may have better luck identifying the process using Sysinternals Process Monitor that has a live logging feature. 

 

https://www.bleepingcomputer.com/forums/t/591692/safely-eject-media/

Use SysInternals Process Monitor from Microsoft TechNet to determine exactly what is using the external drive.
 
https://technet.microsoft.com/en-us/sysinternals/bb896645
 
It will list the process name.
 
Run ProcMon with the external HDD plugged in, then try "safely eject", then immediately stop the scrolling. Click on 3rd icon in; 2nd row to stop "capture"
 
Click on "Tools" - select by File --- or scroll through the saved data looking for the external HDD drive letter/
 After clicking on Tool> There is no option for "Select by File"...?
Regards. . .
 
jcgriff2



#8 FreeBooter

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Posted 11 June 2017 - 10:50 PM

Pleas download Process Explorer, from menu bar click Find and select "Find Handle or DLL". Type USB drive letter (E:) and click Search button.


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#9 gene098

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Posted 12 June 2017 - 12:21 AM

Pleas download Process Explorer, from menu bar click Find and select "Find Handle or DLL". Type USB drive letter (E:) and click Search button.

 

 

Hi,

 

Its given a huge list, what next?

 

2017-06-12-01h19-44.jpg



#10 jwoods301

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Posted 12 June 2017 - 01:05 AM

Try turning off thumbnail caching -

 

Windows 7 -

 

https://www.sevenforums.com/tutorials/10794-thumbnail-cache-enable-disable.html

 

Windows 10 -

 

https://www.tenforums.com/tutorials/18834-enable-disable-thumbnail-previews-file-explorer-windows-10-a.html



#11 FreeBooter

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Posted 12 June 2017 - 03:59 AM

RuntimeBroker.exe gets triggered by Universal apps, and if the process ends, all currently open apps will immediately fully close.


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#12 gene098

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Posted 12 June 2017 - 03:19 PM

RuntimeBroker.exe gets triggered by Universal apps, and if the process ends, all currently open apps will immediately fully close.

So are you saying I should end its process and see if that is the problem?



#13 FreeBooter

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Posted 13 June 2017 - 12:01 AM

Yes terminate the RuntimeBroker.exe and see if you can safely remove USB drive.


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#14 jwoods301

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Posted 13 June 2017 - 12:08 AM

The problem exists on both Windows 7 and Windows 10.

 

What RuntimeBroker is and what it does...

 

https://www.groovypost.com/howto/runtimebroker-exe-process-windows-8-running/


Edited by jwoods301, 13 June 2017 - 12:11 AM.





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