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Win 10 Start Menu Critical Error


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#1 tancheeping

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Posted 10 June 2017 - 09:30 AM

Hi, I'm facing a Start Menu Critical Error problem. Does anyone knows how to fix this?

 

Thanks

Tan.

 

P/S: Some effects I observed when critical error occurred:

- Start menu, Cortana and Action Center will not opened.

- Powershell will not opened too.
- Windows forgotten Firefox as my default browser.

- File Explorer forgotten my personalized files organization setting (files by date/type...)

Attached Files


Edited by tancheeping, 11 June 2017 - 03:21 AM.


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#2 usasma

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Posted 11 June 2017 - 08:06 AM

Can you get into Windows?

Can you open programs?

Can you access the Run dialog? (press the WIN key and the R key at the same time)

Can you access the Power Users menu?  (press the WIN key and the X key at the same time)

 

Have you performed any anti-malware/antivirus scans?

If so, what were the results?

 

If you're not sure if you're infected, please start by posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

If they give you a clean bill of health and the problem still remains, then post back here with these reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 tancheeping

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Posted 11 June 2017 - 09:10 AM

To answer your questions:

Q1: Can you get into Windows?

A1: Yes.

 

Q2: Can you open programs?

A2: Only those from desktop and file explorer.

 

Q3: Can you access the Run dialog? (press the WIN key and the R key at the same time)

A3: Yes.

 

Q4: Can you access the Power Users menu?  (press the WIN key and the X key at the same time)

A4: Yes

 

Q5: Have you performed any anti-malware/antivirus scans?

A5: Yes.

 

Q6: If so, what were the results?

A6: Malwarebytes + Norton Security = No Detection.

 

Thanks.



#4 usasma

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Posted 11 June 2017 - 10:58 AM

OK, let's have a look at those reports that I suggested above.

 

Then, while waiting on a reply from me, start working your way through this list:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tancheeping

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Posted 12 June 2017 - 07:39 AM

Well, I tried to run the sfc /scannow command and no integrity violation was detected, nevertheless, I still proceed to repair it using the DSIM command. Mean while, system restore did not work as I expected, as it encountered some AppsXStaging error during restoring.

 

Anyway, I grew real tired with this problem and decided to just reinstall the whole Windows to the latest creator updates. Obviously it solved the problem but it was not the most productive way considering the amount of time required for all those backup and restore, drivers and software re-installation.

 

I tried to find answer on Windows community, apparently there are more than 2000 people facing this problem since years ago and Microsoft hasn't figured it out a way to deal with it. This is disappointing, as the fact the new OS has been around for many years already.



#6 usasma

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Posted 12 June 2017 - 04:33 PM

The amount of time spent with backup and restore, drivers and software re-installation takes less time than it would've taken us to fix this.

A "wipe and reinstall" is a drastic solution - but it's also the fastest way to get back up and running with a software problem.

BUT, if this had been a hardware problem, you'd still be receiving errors.

 

The longer an OS is around, the more complicated it becomes.

The more complicated an OS becomes, the more difficult it'll be to troubleshoot, locate, and fix the problem.

In this case, there was a rash of these errors a while back - and Microsoft fixed them.

No one knows exactly why this error popped up - although the reports I requested might have given us a clue.

 

Regardless - it's fixed, so you can carry on without problems.
Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 tancheeping

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Posted 12 June 2017 - 11:49 PM

Yes, you're right. Thank you for the clarification on these matters.

 

Once again, thanks.



#8 EmmaNolan289Pc

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Posted 03 April 2018 - 05:33 PM

If any of these workaround fails you might need to do full reset.
also try other steps in this website





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