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Can't Acess Malware Bytes at all :(

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#1 SeraphimBrony


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Posted 09 June 2017 - 06:37 AM

I have Windows 8.1 and a virus keeps preventing me from resetting the PC or starting over. I tried to start MB, but it said cannot connect to service... anything I can do?

Edited by Al1000, 09 June 2017 - 07:20 AM.
Moved from Win 8.

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#2 boopme


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Posted 09 June 2017 - 10:06 AM

Looks like a deeper look is needed.. Please repost this info with the FRST log from here in new topic. Start at step 6.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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