I hope this is the right forum for this, I wasn't really sure!
My trackpad/touchpad is constantly freezing, at least every few seconds. Between periods of inconsistency, it works perfectly. The cursor will not move for a few seconds, or will respond very late, while I'm trying to use it.
I'm running Windows 10 on an HP Pavilion. This problem is relatively new, only about a month old, and does not at all affect the rest of the laptop (the touchscreen, keyboard, shortcuts, etc.) as far as I can tell.
From what I've read this doesn't seem to be an isolated issue, but I haven't found a good solution yet.
- I've tried installing/reinstalling/rolling back/updating drivers, but I'm honestly not very familiar with how to do it properly. At times, I've received an error message about Windows being unable to locate a driver file. (Image below.) I've followed the path myself, and tried to run it both standard, and as an administrator as advised online but I haven't seen anything happen but the PC asking me if I should allow it to make changes.
- I have also uninstalled the device, as suggested by another technician.
- I've cleaned my trackpad as well, though I believe it has little to do with the problem as I can consistently fix it by locking and unlocking the device.
- I've set the filter activation time to zero, which I read online, but haven't seen any change.
- I've used an external mouse, which works as expected, but an external mouse is definitely not ideal to carry around with me at all times
- I checked the task manager but I haven't seen anything that seems like it could have caused the problem. Right now, my mouse is frozen and my CPU is only at 2%, and my memory at 54%.
- I have used a driver that didn't seem to run into the problem, but I'm not sure which it was, and it has been changed (either by me, or a technician at the Windows Store) since. I did not have use of any 2+ finger gestures, such as scrolling, which I use constantly, when I used it, however.
- I've noticed that when I'm holding/dragging (ex: to highlight, select multiple items on desktop, dragging windows) the mouse seems to be fine.
- Locking the laptop fixes the issue very briefly (while locked, and a few seconds after login)- I don't recall it ever occurring before the laptop was unlocked, so I'm not sure what the actual problem is.
Screenshot (43).png 237.47KB 0 downloadsThe current driver
The error message upon switching drivers
I'd love any help on how to best fix this, as it's become a nuisance. Thanks in advance!