Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Microsoft Store Not Working


  • Please log in to reply
21 replies to this topic

#1 ChristopherH50

ChristopherH50

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 07 June 2017 - 03:41 PM

I cannot download apps from the store.  I have tried many things from various forums but still I cannot download apps from the store.  I have tried several apps and all of them won't download.  It says "I own this product" but when I press install it just says cannot install will try later?  Please help me it is driving me crazy and I need to download the latest windows 10 app for fitbit.


Edited by hamluis, 07 June 2017 - 04:55 PM.
Moved from W10 Spt to Web Browsing/Email - Hamluis.


BC AdBot (Login to Remove)

 


#2 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 07 June 2017 - 04:21 PM

You didn't list what you have already tried, but the simplest thing to try is to type wsreset in the Run dialog followed by Enter.

 

You may need to reboot after.



#3 ChristopherH50

ChristopherH50
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 07 June 2017 - 04:31 PM

I tried wsreset but it didn't solve the problem.  But thanks for replying.



#4 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 07 June 2017 - 05:14 PM

If you have not already done so, try running System File Checker, and/or DISM.

 

You might also try the free Windows Repair (All In One) from Tweaking.com. The portable version is available on MajorGeeks.

 

http://www.majorgeeks.com/files/details/tweaking_com_windows_repair_portable.html

 

Otherwise, you may need to do a refresh of Windows 10.

 

https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html


Edited by jwoods301, 07 June 2017 - 05:15 PM.


#5 ChristopherH50

ChristopherH50
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 08 June 2017 - 09:49 AM

If you have not already done so, try running System File Checker, and/or DISM.

 

 

what is System File Checker and what does DISM mean please?



#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,689 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:06:24 AM

Posted 08 June 2017 - 09:59 AM

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

 

The link below will explain in Microsoft's usual stilted language  what DISM is, have fun. 

 

DISM - Deployment Image Servicing and Management | Microsoft Docs

 

DISM usually involves being used with commands such as the following.  (These commands must be run as an administrator in the Elevated Command Prompt).

 

 

dism /online /cleanup-image /checkhealth

dism.exe /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

 

 

 

I suspect that this problem isn't going to be resolved by using the Windows Repair (All in one) application or by doing a refresh, but doing these things won't do any harm.   If you do decide to do the refresh you need to be aware that this will not effect your private files, but it will uninstall any third party programs you have installed.

 

Did you already have the fitbit app installed on this computer?

 

Edited to correct spelling and delete incorrect reference to a HP driver,


Edited by dc3, 09 June 2017 - 08:24 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 08 June 2017 - 03:47 PM

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

 

The link below will explain in Microsoft's usual stilted language  what DISM is, have fun. 

 

DISM - Deployment Image Servicing and Management | Microsoft Docs

 

DISM usually involves being used with commands such as the following.  (These commands must be run as an administrator in the Elevated Command Prompt).

 

 

dism /online /cleanup-image /checkhealth

dism.exe /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

 

 

 

I suspect that this problem isn't going to be resolved by using the Windows Repair (All in one) application or by doing a refresh, but doing these things won't do any harm.  The problem at least so far looks like a problem with a HP driver, not a Windows file.  If you do decide to do the refresh you need to be aware that this will not effect your private files, but it will uninstall any third party programs you have installed.

 

Did you already have the fitbit app installed on this computer?

 

Edited to correct spelling.

 

Curious as to where you see evidence of an HP driver problem?



#8 ChristopherH50

ChristopherH50
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 08 June 2017 - 04:00 PM

I don't understand what you mean about a HP driver problem?  I haven't said anything about a HP driver issue.



#9 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 08 June 2017 - 04:11 PM

I don't understand what you mean about a HP driver problem?  I haven't said anything about a HP driver issue.

 

You didn't...that's why I asked @dc3 what he was seeing when he mentioned an HP driver problem.

 

He could have been posting to more than one thread at a time.

 

Have you tried any of the suggestions in post #4?



#10 ChristopherH50

ChristopherH50
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 08 June 2017 - 04:25 PM

I discovered that windows update is not working as well as MS Store.  I chatted with MS twice and ended up no better off.  One agent got me to reinstall windows keeping my data and apps but the problem was still there after I did the reinstall.  I am considering doing a clean install but would appreciate some more help before I revert to this drastic measure.

 

I have tried the windows update troubleshooting wizard but ironically it said "an unexpected error has occured. The troubleshooting wizard cannot continue" 0x803c0103

 

Also there is no update history and this was both before and after the reinstall.


Edited by ChristopherH50, 08 June 2017 - 04:36 PM.


#11 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 08 June 2017 - 04:30 PM

I discovered that windows update is not working as well as MS Store.  I chatted with MS twice and ended up no better off.  One agent got me to reinstall windows keeping my data and apps but the problem was still there after I did the reinstall.  I am considering doing a clean install but would appreciate some more help before I revert to this drastic measure.

 

You might try Windows Repair (All In One).

 

If that doesn't work, a clean install is probably the best way to go.

 

Make sure that you migrate your personal data off to a removable media first.


Edited by jwoods301, 08 June 2017 - 04:33 PM.


#12 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 08 June 2017 - 04:50 PM

I discovered that windows update is not working as well as MS Store.  I chatted with MS twice and ended up no better off.  One agent got me to reinstall windows keeping my data and apps but the problem was still there after I did the reinstall.  I am considering doing a clean install but would appreciate some more help before I revert to this drastic measure.

 

I have tried the windows update troubleshooting wizard but ironically it said "an unexpected error has occured. The troubleshooting wizard cannot continue" 0x803c0103

 

Also there is no update history and this was both before and after the reinstall.

 

I wouldn't expect to see that after a refresh...

 

To eliminate a potential disk problem from the equation...

 

Open a Command prompt, type chkdsk /r followed by Enter.



#13 ChristopherH50

ChristopherH50
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 08 June 2017 - 04:54 PM

 I tried to do chkdsk /r but it said the disk was in use.


Edited by hamluis, 09 June 2017 - 09:02 AM.


#14 ChristopherH50

ChristopherH50
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:02:24 PM

Posted 08 June 2017 - 04:57 PM

how do I repair windows? And what does all in one mean?



#15 jwoods301

jwoods301

  • Members
  • 1,489 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:24 AM

Posted 08 June 2017 - 05:09 PM

Should have told you to open an elevated (Run As Administrator) Command prompt.

 

http://www.tenforums.com/tutorials/2790-elevated-command-prompt-open-windows-10-a.html


Edited by hamluis, 09 June 2017 - 09:03 AM.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users