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BSOD After Video Card Install


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#1 mikey11

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Posted 06 June 2017 - 07:02 AM

Dell E521

 

windows vista...computer has been running perfect for years, no problems,

 

i installed a video card i had laying around NVidia GeForce 8800GT

 

computer goes passed bios and shows the microsoft logo with the bar going across, after that the screen goes black for 5 seconds then i get the BSOD everytime at the same exact point (pic attached)

 

i know the card is good it works in other computers,

 

i have booted in safe mode and the computer will run fine in safe mode, i have tried to run the NVidia driver software but it will not let me in safe mode....comes up with an error that says it can not be loaded in safe mode,

 

i have checked all bios settings and they are correct,

 

not sure where to go from here,

 

another note.....i will be upgrading this computer from vista to 7 in the next few days, but wanted to get this sorted out first.....should i just go ahead with a fresh install of 7 and hope it works out okay???

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#2 Allan

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Posted 06 June 2017 - 07:34 AM

I suggest you do the following:

 

1) Take out the new adapter and replace it with the old one

2) Boot to Windows and uninstall the Nvidia driver

3) Shut down and swap the adapters (put in the "new" one)

4) See if the system will boot to Windows using the native driver

5) If it DOES boot, download and install the latest Nvidia driver for the card you have installed. If it does not boot, it's entirely possible the card and your system simply won't play well together



#3 mikey11

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Posted 06 June 2017 - 07:45 AM

I suggest you do the following:

 

1) Take out the new adapter and replace it with the old one

2) Boot to Windows and uninstall the Nvidia driver

3) Shut down and swap the adapters (put in the "new" one)

4) See if the system will boot to Windows using the native driver

5) If it DOES boot, download and install the latest Nvidia driver for the card you have installed. If it does not boot, it's entirely possible the card and your system simply won't play well together

 

 

thanks,

 

but there is no old adapter,

 

the computer was using the onboard video/motherboard VGA port previously



#4 sjpritch25

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Posted 06 June 2017 - 07:57 AM

Pull new card out.   See if it computer boots normally, if so, go into device manager and uninstall current display drivers.   Turn computer off, install new board, boot computer and then download drivers for the card.


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#5 Allan

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Posted 06 June 2017 - 08:30 AM

 

I suggest you do the following:

 

1) Take out the new adapter and replace it with the old one

2) Boot to Windows and uninstall the Nvidia driver

3) Shut down and swap the adapters (put in the "new" one)

4) See if the system will boot to Windows using the native driver

5) If it DOES boot, download and install the latest Nvidia driver for the card you have installed. If it does not boot, it's entirely possible the card and your system simply won't play well together

 

 

thanks,

 

but there is no old adapter,

 

the computer was using the onboard video/motherboard VGA port previous

 

 

 

Look in programs & features - is there an nvidia driver or nvidia software installed? If so, pull the new card and then follow the instructions in my previous post. Let's see what happens.



#6 mikey11

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Posted 06 June 2017 - 08:32 AM

Pull new card out.   See if it computer boots normally, if so, go into device manager and uninstall current display drivers.   Turn computer off, install new board, boot computer and then download drivers for the card.

 

 

Lol...i just tried this exactly before i even saw it.....

 

the computer did boot up normally with the card installed,

 

then i installed the driver software from NVidia,

 

rebooted computer and BSOD again....ggrrrr



#7 sjpritch25

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Posted 06 June 2017 - 09:43 AM

Are you sure you downloaded the correct driver?   Which one did you download and install?


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#8 Allan

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Posted 06 June 2017 - 09:51 AM

Try the driver from here: http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=R191230



#9 bwv848

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Posted 06 June 2017 - 10:29 AM

If that fails, please follow these BSOD posting instructions and attach the requested files by replying to this topic. Please DO NOT create a new topic — there is no need to do so.
 

Also, please publish a snapshot with Speccy:

 

:step1: Speccy by Piriform

  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

BTW, if you're planning to upgrade to Windows 7, you should run the Windows 7 Upgrade Advisor. And also, DELL hasn't provided any Windows 7 drivers for your motherboard, which could get you in deep trouble. If you'd like to go ahead, don't forget to update your BIOS to rule out compatibility issues.

 

Regards,

bwv848


Edited by bwv848, 06 June 2017 - 10:34 AM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#10 mikey11

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Posted 06 June 2017 - 10:34 AM

 

 

same result with that driver,

 

makes no sense, it will work fine WITHOUT the driver installed (crappy graphics)....but after i install the driver i get the BSOD upon restart

 

this computer is capable of 64 bit but the vista installed is 32 bit....would that matter???


Edited by mikey11, 06 June 2017 - 10:34 AM.


#11 mikey11

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Posted 06 June 2017 - 11:43 AM

well i seem to have solved this....

 

there is a tiny little "jumper" that jumps 2 pins together that fell out, probably during installation,

 

i have installed the jumper and now it works fine with the driver,

 

im not even sure what the jumper is for.....hard to believe it would cause such a hassle like this,

 

you can see a pic of the jumper in this thread......

 

https://www.bleepingcomputer.com/forums/t/647614/nvidia-geforce-help/

 

 

thanks for all the help and replies


Edited by mikey11, 06 June 2017 - 11:44 AM.


#12 Allan

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Posted 06 June 2017 - 12:05 PM

Glad you got it worked out - thanks for letting us know.






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