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Need some help with a problematic system.


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#1 Unclesam55

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Posted 05 June 2017 - 01:41 PM

I have a custom built rig that is hard locking and throwing up 0xd1, 0x03B, 0x12b bugchecks. I've noticed some weird artifacts on the bios screen (right 5th of screen goes fuzzy) during post and has hung before post. When it hung I got what looked like a Cmd cursor before post. I'm also getting FPS drops across all games every five minutes. I'm also having issues getting and Internet connection right after boot. I thought it might be driver issues, and an issue with Win 10 so I rolled win 10 back to the previous Version and updated my drivers. But that did not work. I checked the health of my 2 ssds and they were 96% and 100%.
Ckdsk appears clean.
Temps appear normal.

Me thinks it might be mobo related given the wide variety of symptoms.
Spec:
Asrock am3+ mobo
Amd fx8350
16GB ddr3 1600
2 240 GB sandisk ssd
1 wd 500GB mech
Evga gtx980
Win 10 pro

Edited by Unclesam55, 05 June 2017 - 02:19 PM.


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#2 usasma

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Posted 05 June 2017 - 04:42 PM

SSD health isn't accurate.  Unfortunately, the only test to rule out an SSD problem is to try another drive (either an HDD or an SSD).

As I don't think that this is your issue, I'll skip that for now.

 

Your description says there are video problems.

Why would you suspect motherboard problems before video?

Do you have a spare video card that you can test with?

 

In general, BSOD analysts suspect a hardware issue when they see multiple different BSOD's - but that doesn't mean it's the motherboard.

There are also a couple of different BSOD errors that are usually (but NOT always) hardware related - the STOP 0x12B is one of them)

Here's my canned speech about that (usually I'll need at least 4 or 5 different BSOD's to use it):

Out of X memory dumps there were X different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results

 

Let's start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the video tests, but complete ALL of them and let us know the results.

 

FWIW - diagnosing a motherboard issue is usually a matter of ruling out everything else.  It's a bit frustrating, but there are no decent, accurate motherboard tests available.

What I do after the diagnostics above, is run this procedure to see what else we can rule out:  http://www.carrona.org/strpdown.html


Edited by usasma, 05 June 2017 - 04:43 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Unclesam55

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Posted 05 June 2017 - 04:58 PM

I have seen multiple bug check codes. I'm also having other issues with other components. I've attached a screenshot of the bios screen during post. I rolled back my drivers and did a clean install for the Nvidia drivers

#4 Unclesam55

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Posted 05 June 2017 - 04:59 PM

Also it's hard locking now. Also the smart scans I ran on both drives passed with flying colors

#5 Unclesam55

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Posted 05 June 2017 - 05:02 PM

I ran the heaven bench mark as well and it did have some hick ups and I think I ran itagain with another card that I know is good and it still doing it

Edited by Unclesam55, 05 June 2017 - 05:06 PM.


#6 usasma

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Posted 06 June 2017 - 04:46 AM

If you tried it with another card, and the problem is still there, then it's either:

- that both cards are bad (unlikely)

- another component is bad (likely)

 

Finish the diagnostics that I suggested, then start the stripdown procedure in order to determine what's wrong (if it's hardware).

Please remember that we haven't done any software troubleshooting.  Software troubleshooting will involve these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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