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must be infected!


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7 replies to this topic

#1 Bobstar73

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Posted 04 June 2017 - 09:58 AM

Afternoon all,hoping someone can help. Running windows 10, every time I reboot proxy server settings are added, easily removed and put onto normal settings but will always reappear after reboot. have windows defender installed but hasn't updated for about 6 weeks and fails to update definitions. Also tried installing malware bytes and spybot but get message saying publisher is blocked when I try to install, even in safe mode. Any ideas gratefully appreciated.

Edited by Bobstar73, 04 June 2017 - 09:59 AM.


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#2 mikey11

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Posted 04 June 2017 - 10:20 AM

run ADWCleaner first, then try malwarebytes,

 

after that go into your browser setting and reset the browser



#3 buddy215

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Posted 04 June 2017 - 10:20 AM

See if you can use RKill to allow you to install MBAM. Forgo trying to install Spybot...its lost favor of the pros for years and often interferes with other security programs.

Choose the iExplore download button at RKill Download

Do not reboot after running RKill. Attempt to install MBAM and scan with it.

 

You may be able to do the above while in Safe Mode With Networking. Sometimes the malware isn't active in Safe Mode.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 buddy215

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Posted 04 June 2017 - 10:21 AM

.


Edited by buddy215, 04 June 2017 - 10:22 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Bobstar73

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Posted 04 June 2017 - 10:50 AM

Thanks for the prompt response. Managed to run rkill successfully but still can't install MBAM, still says publisher has been blocked.

#6 buddy215

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Posted 04 June 2017 - 11:40 AM

Try the fixes in the link below.

Windows 10: Fix “This publisher has been blocked from running software…”

 

If you have MBAM downloaded...then you can also try right clicking on the .exe and renaming it happyscan.com before clicking on it to install.


Edited by buddy215, 04 June 2017 - 11:44 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Bobstar73

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Posted 04 June 2017 - 01:08 PM

Unfortunately still no good, I did manage to run adwcleaner with cmd administrator which cleared some things but still not allowing me to run MBAM, get error saying failed proc? Tried unblocking publishers but remove button is greyed out, basically all anti virus & adware certificates are listed under blocked publishers!

#8 buddy215

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Posted 04 June 2017 - 01:21 PM

It was worth a try. Time to start a new topic in the malware removal forum.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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