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No internet after malware removal


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96 replies to this topic

#91 chaithep3

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Posted 13 June 2017 - 03:19 PM

Thank you, all of the users who have been following this post, for the help. I have finally created the thread under virus/malware... and I will provide the link here if anyone is still interested in my current situation.

 

https://www.bleepingcomputer.com/forums/t/649212/infected-laptop-system-of-zeroaccess-rootkit/



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#92 bwv848

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Posted 13 June 2017 - 03:39 PM

Thanks for sharing. Just to make it clear — you may or may not be infected with ZeroAccess right now, if you deleted the items that Malwarebytes detected. But still, it's necessary for an expert to double-check. :)


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#93 chaithep3

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Posted 13 June 2017 - 03:58 PM

Thanks for sharing. Just to make it clear — you may or may not be infected with ZeroAccess right now, if you deleted the items that Malwarebytes detected.

I thought Malwarebytes had deleted those files since this was the whole reason that my laptop has been acting up.



#94 chaithep3

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Posted 16 June 2017 - 02:05 PM

Currently being aided by another user in another thread I had made; he stated that it is in fact not a ZeroAccess rootkit.



#95 bwv848

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Posted 16 June 2017 - 02:20 PM

You were definitely infected with a ZeroAccess infection before; however, you removed the malicious files related to it with Malwarebytes. After that you couldn't connect to the internet. I suspect that ZeroAccess took revenge (even though it's not active on your system anymore) and messed up your internet.

It is not a surprise that RogueKiller didn't detect anything as probably the infection was completely removed via Malwarebytes.

Since you are now being officially assisted by a trained expert of the Malware Response Team, I will request for this topic to be closed. :)

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bwv848


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#96 GoofProg

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Posted 16 June 2017 - 02:37 PM

I wildly assume it is a DNS redirector issue.  If it works in safe mode and not normal then there is a DNS redirector somewhere.  Boot to normal and try to ping out.

ping yahoo.com

(yahoo is always a good one)

Try a different browser.
You can try to hard code DNS to like google's DNS or a free DNS service.

May have to reinstall to get rid of that DNS redirection.



#97 hamluis

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Posted 16 June 2017 - 02:38 PM

Open malware topic at https://www.bleepingcomputer.com/forums/t/649212/infected-laptop-system-of-zeroaccess-rootkit/ .

 

To prevent/avoid further confusion, this topic is now closed.  Please pursue the topic linked above.

 

Louis






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