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Computer Crashes while playing intense games Part 2 - logs


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#1 crutherfordium

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Posted 02 June 2017 - 07:12 PM

I've noticed that my computer tends to crash a lot when I play FIFA, particularly when I alt-tab whilst it's open, I thought this was just an issue with that game but this happens with other intense games such as GTA V, Drift Rally and NBA Playgrounds. 

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#2 usasma

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Posted 03 June 2017 - 07:49 AM

Your UEFI/BIOS (version F11) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please wait until the system crashes again, then recover from it and generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 crutherfordium

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Posted 03 June 2017 - 10:49 AM

Event Viewer - https://mega.nz/#!h5FQzLaJ!vKEGlyIsMStoE8r1Ofn6XhsWe3MtuHs6hK1a63eTrew 

 

Speed Fan - https://mega.nz/#!ok9S3SJS!2rdNYvx7yxIwhy9crM1vcI-kkhvT7qpdk-FixGiYh8g 



#4 usasma

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Posted 04 June 2017 - 06:00 AM

The SpeedFan data doesn't contain any temps. 

What did the temps get up to for you?

Normally desktop temps shouldn't exceed (these are maximum temps when the system is under stress):
CPU - 60ºC
GPU - 80ºC
HDD and other components - 40ºC

 

The Admin log file shows several unexpected shutdowns, with no errors immediately before the shutdown (In other words, Windows didn't see any problems then).

This is usually a sign of a hardware problem.  It can also be a compatibility issue or a low-level driver issue - but these are less likely than hardware (as Windows would be more likely to recognize them).

 

So, the first step is to examine your temps just before the system crashes.  If they are doing OK, then move on to these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please complete ALL of the tests and let us know the results.  We'll move on from there.

 

Good luck!
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 crutherfordium

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Posted 04 June 2017 - 06:13 AM

These are the temperatures of my pc while FIFA is open - f62ca3d980ba004773ba271a8735e6ca.png

https://gyazo.com/f62ca3d980ba004773ba271a8735e6ca 



#6 usasma

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Posted 04 June 2017 - 06:49 AM

Keep an eye on the Speedfan while playing.

Then try alt-Tabbing and see what happens

What I'm trying to see is if the temps aren't too hot when the actual crash happens

 

Meanwhile, check your cooling solution, the CPU seems a bit hot (but it may get hotter just before it crashes).

Make sure:

- that hot air isn't being blown from other devices/fans onto the CPU cooler

- that the CPU cooler fan is blowing into the cooler (and that the fan is working)

- that the CPU cooler is clean and free of dust/dirt/hairballs/etc

- that the CPU cooler is firmly mounted to the CPU and contains adequate thermal compound (to transfer the heat from the CPU to the cooler).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 crutherfordium

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Posted 04 June 2017 - 10:41 AM

I kept alt-tabbing every now and then until FIFA crashed, it did so when I was trying to alt-tab. Here's the last reading of the temps - https://gyazo.com/72d6f98ef54ceac23a396b93fabc37cb

 

I'm not sure about the thermal paste but on the other things I think the fan is fine. 


Edited by crutherfordium, 04 June 2017 - 10:42 AM.


#8 usasma

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Posted 05 June 2017 - 05:20 AM

The GPU is getting hot and the CPU remains a bit hot.

Check the GPU cooler the same way that you checked the CPU cooler

I'd post over in the Internal Hardware forums for other suggestions on lowering the temps:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

Another option is to try another GPU to see if that works any better.

 

While waiting for a reply I'd suggest running the other hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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