Please do the following and post the results in your topic.
Please download and install Speccy to provide us with information about your computer. Clicking on this link will automatically initiate the download.
The one piece of information the Speccy will not provide is the make and model of your PSU. If you know what it is please post this along with the Speccy link which will be generated.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please run System File Checker
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Important: There will be a short message at the end of the scan informing you of the results. If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found. You should watch the scan to see the results at the end of the scan.
This needs to be run using an Administrator account.
You should not do anything else with the computer while this scan is running. Do not stop the scan as this can damage Windows files.
You will need to open the Command Prompt to run the sfc /scannow. The easiest way to do this is to press the Windows key and the X key. A menu will open with the option Command Prompt (Admin), click on this. This will open the Command Prompt.
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
You will see an image similar to the one below.
Copy and paste the command below in the Command Prompt, then press Enter.
This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.
If integrity issues are found in the scan please post the CBS log using the instructions below.
To find sfc /scannow log click/tap on File Explorer, select
This log usually is very large, for this reason you should use a host website like Dropbox to post the log. You can start a free 30 day trial. Once you have loaded the log at Dropbox post a link to the website.
Please run chkdsk /r, or chkdsk /f if you are using a SSD.
To run chkdsk /r you will need to open the Elevated Command Prompt. The easiest way to do this is to press the Windows key and the X key. A menu will open with the option Command Prompt (Admin), click on this.
You will see a window similar to the one below.
When the Elevated Command Prompt opens copy and paste chkdsk /r in the Command Prompt, if this is a SSD you do not want to run the /r switch, you will want to use chkdsk /f then press Enter.
You will receive the message "CHKDSK cannot be run because it is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? <Y/N>".
Type in Y and press Enter.
This will take a while to run, please be patient and allow it to complete the scan. Do not stop this scan as this can damage your operating system.
When the scan is finished please download and run ListChkdskResult.
This will open Notepad with the results of the chkdsk scan. Please copy and then paste this log in your topic.
Edited by dc3, 03 June 2017 - 09:38 AM.