My Lenovo Ideabook hangs on the Lenovo splash screen and then goes into repair/recovery or goes to black screen--either black with rotating dots, or just non-responsive black. It's running WIndows 10 64-bit.
The system seemed to be working great, but three things happened right before the last shutdown. I granted Sandboxie permission to update. Just after that, Adobe Photoshop said it had encountered an error and was disabling some functions requiring the graphics driver\ (AMD Radeon R5, driver updated last month thru AMD). A command-prompt window with a label something like Microsoft photo file handling popped up and disappeared. The computer froze and I eventually used the power button to turn it off. When I turned the computer back on, it spent awhile checking the disk, then said it was attempting repairs, and then went to black screen. After turning it off and back on a couple of times, I got the Windows repair/recovery menu.
Here's what's hasn't worked so far:
- Startup repair failed.
- System restore ran for awhile and then said it was unable to restore and nothing had been changed.
- I tried starting in safe mode and got a black screen.
- I tried resetting windows and keeping my files. After awhile I got a message saying the reset had failed.
- I tried resetting windows back to original settings (only on the drive with windows). After awhile I got a message that the reset had failed and nothing had been changed.
I checked the srtTrail file when safe mode failed. There were no error codes until this part:
"Root cause found:
Unspecified changes to system configuration might have caused the problem.
Result: Failed. Error code = 0x32
Time taken = 4984 ms
Repair action: System Restore
Result: Failed. Error code =0x1f
Time taken = 1317953 ms
Repair action: System files integrity check and repair
Result: failed. Error code = 0x490.
Time taken = 3365359 ms"
That's followed by several tests that completed successfully, and finally, it says...
"Root cause found:
Startup repair has tried several times but still cannot determine the cause of the problem."
I tried booting from Paul Vreeland's all-in-one rescue disk, but it didn't work--not sure if I burned to CD properly.
Any help or suggestions would be much appreciated.