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Windows Store incorrectly detecting Laptop Hardware


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#1 Brandscill

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Posted 01 June 2017 - 04:47 PM

Hi,

 

Wonder if somebody here can help as Microsoft Support have been useless. I've tried reinstalling the Windows Store, creating a new user account, system restore and clearing the store cache - nothing works.

 

Quite simply the Windows Store cannot detect my processor architecture (64bit) or how much RAM I have (16GB) and this is preventing me installing many apps that stipulate these requirements.

 

I have attached a screenshot illustrating the issue Attached File  2017-06-01 10_47_07-Store.png   22.03KB   0 downloads along with a screenshot of my machine specs. Attached File  2017-06-01 10_41_46-Settings.png   18.3KB   0 downloads

 

Any help would be greatly appreciated.

 

 

 

 



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#2 JohnC_21

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Posted 01 June 2017 - 08:22 PM

When you say you reinstalled the Windows store do you mean to re-registered it as in step 5 in the below link?

 

http://www.makeuseof.com/tag/5-tips-fix-windows-store-app-issues-windows-10/



#3 Brandscill

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Posted 02 June 2017 - 03:00 AM

When you say you reinstalled the Windows store do you mean to re-registered it as in step 5 in the below link?

 

http://www.makeuseof.com/tag/5-tips-fix-windows-store-app-issues-windows-10/

Hi John,

 

Yep exactly that. Microsoft Support called it 'reinstalling'.

 

Thanks



#4 JohnC_21

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Posted 02 June 2017 - 09:47 AM

The only idea I have is to do a reset with the option of keeping your files but any programs would need to be reinstalled. Not the best of solutions.

 

Was Windows 10 an upgrade from a previous install?



#5 Brandscill

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Posted 02 June 2017 - 10:28 AM

Nope, clean install. I can't believe how awful the Windows Store is. 



#6 JohnC_21

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Posted 02 June 2017 - 10:41 AM

Wow, on a clean install.  The install was using the latest version using the Media Creation Tool? Unfortunately I can't give any additional ideas. Hopefully somebody with more Windows 10 experience can help. 

 

I can't imagine the image being bad on a clean install but you may want to check the DISM command.

 

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image



#7 Brandscill

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Posted 06 June 2017 - 04:39 AM

Wow, on a clean install.  The install was using the latest version using the Media Creation Tool? Unfortunately I can't give any additional ideas. Hopefully somebody with more Windows 10 experience can help. 

 

I can't imagine the image being bad on a clean install but you may want to check the DISM command.

 

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

 

Thanks. Tried this but still nothing. Passes verification and says all is well



#8 FreeBooter

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Posted 06 June 2017 - 05:24 AM

Maybe WMI repository corrupted follow instructions at below link to fix corrupted WMI repository.



"Rebuild the WMI Repository"
https://www.dost-tech.com/viewtopic.php?f=10&t=375

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