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BSOD - Bad Pool Header [HP Pavilion dm1, Win10]


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#1 jplewes1

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Posted 01 June 2017 - 04:23 PM

Hi all,

Struggling with the template posting instructions as I can't actually get into the laptop (auto repair loop or BSOD) for the memory dumps. If there is a way around this please let me know.

 

Problem(s):

- Laptop BSOD - BAD_POOL_HEADER on boot

- Can't use up and down arrow keys in BIOS (other keys work, seemingly no way round it with other keys). Up and down works in  other menus.

- Wireless card not working (original problem)

 

 

Attempted Fixes:

Put Win10 on USB stick, wanted to boot off it but can't because of BIOS issue

- System Restore - didn't work same loop when I went back before last windows update

- Safe mode - still get BSOD

- HP Recovery Manager and Recovery Partition - Won't let me back up files (pictures, vids) says not enough space. Would like them kept.

 

 

Background:

Looking at family friend's PC as Wireless card not working. Used Driver Talent and installed updated drivers (some RealTek wireless ones, not sure if related or not but seemed worth ago). No effect on PC. Turned off and on again later on, BSOD. Tried above attempted fixes but no joy, bit stumped as to what to do.

 

Found this thread - Kaspersky is on laptop but I can't get on to remove so suspect it might be a red herring knowing the driver issue (https://www.bleepingcomputer.com/forums/t/639358/bsod-today/?hl=%2Bbad+%2Bpool+%2Bheader#entry4177130)



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#2 usasma

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Posted 03 June 2017 - 07:08 AM

Please run the HP diagnostics (usually found by tapping F2 or Esc as the system boots)

If having troubles with the keyboard, try using a USB keyboard to see if you can work it that way.

 

Have you tried the F9 key when booting to get to the boot menu?

Is that when the arrow keys don't work?

 

Backup - does the backup program see the USB stick?

If so, try backing up to it?

If that's not enough space, then try attaching a USB hard drive.


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