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Dell Studio Laptop Windows 10 Keyboard does not work


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#1 walkfacefirst

walkfacefirst

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Posted 31 May 2017 - 05:37 PM

Hello,

 

I have to keep using the on screen keyboard instead of my laptop keyboard since my laptop keyboard no longer works. I have tried doing a system restore to five days before the keyboard stopped working,  I have used this technique to get the keyboard back to the original driver to see if that worked, no luck.

 

I have also tried reloading the keyboard driver and does not that work either.  The keyboard works fine outside of windows before windows boots.  I also tried taking out the battery technique and waiting for five minutes or so while the computer is powered off, then plugging the battery back in and turning the computer on with no peripherals. I did a hardware test and the keyboard checks out ok.

 

Is there something else that can be done to try to solve this issue?



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#2 JohnC_21

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Posted 31 May 2017 - 06:31 PM

Windows 10 allows a reset with the option to keep your personal files but any programs or apps you installed would need to be reinstalled. Be sure to backup your license files for any purchased software. I would also backup any browser bookmarks and favorites.

 

http://www.laptopmag.com/articles/reset-windows-10-pc

 

There is also a DISM command that may recover your keyboard. You would need to attach a USB keyboard in order to complete the commands.

 

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image






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