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Browser Redirect Malware In-Game (Tried and can't fix it)

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2 replies to this topic

#1 TadMonty


  • Members
  • 10 posts
  • Local time:04:22 PM

Posted 30 May 2017 - 04:26 PM

Below is an image of whats happening to me in-game, Battlegrounds, whenever I load it up.


Internet provider screen just pops up and blocks the game out. I have tried doing a direct connection of my desktop to my modem to try and get around it but the game would not load at all, and when I go modem>router>wired desktop to router, I get this image. And I cannot take a screenshot of it, its just the games logo that shows.

I have a new desktop, with the following:

Ryzen 5 1600

GTX 1070

Everything on a single SSD

16gb ram, 2444 sp

It was working fine last night and today it gives me the message.

MY LAPTOP WORKS, which uses wifi only to play and it loads fine. It is just my desktop.

Malwarebytes and defend shows nothing on the computer. I have tried offline mode, clean boot, admin open, and the redirect/popup is only in this game. League of Legends has no issues nor does my Chrome. The computer has not been on any sketchy sites (porn, torrents, nothing), literally only been up and running since Thursday evening.

I am completely lost and even reinstalled it. I could use some help.


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....

  • Malware Response Instructor
  • 38,201 posts
  • Gender:Male
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  • Local time:12:22 PM

Posted 04 June 2017 - 08:02 AM

Greetings TadMonty and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.


Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Please do this.


Malwarebytes AdwCleaner

  • Please download AdwCleaner and save it on your desktop.
  • Close all open programs and browsers
  • Double click on AdwCleaner.exe, click Run, then select I agree if it appears
  • Click Scan
  • Once the scan has completed if there are threats found you will see Found 3 threats or something similar above the progress bar
  • Click each tab under Results and uncheck any items you want to keep
  • Click on Clean
  • Confirm the cleaning and rebooting of your computer by clicking OK
  • Click OK twice to finish the removal process by automatically rebooting your computer
  • Once completed an AdwCleaner document will open on your desktop
  • Copy and paste the contents in your reply

Emsisoft Emergency Kit Scan

  • Download Emsisoft Emergency Kit and save it to your desktop.
  • Double-click icon then click Install
  • A Window should open highlighting Start Emergency Kit Scanner
  • Right click on the icon and select Run as administrator
  • Click 1. Update now!
  • Once the update is completed select Settings under Scan
  • Uncheck Join the Emsisoft Anti-Malware Network
  • Click Scan at the top
  • Click Scanner settings at the bottom
  • Select Quarantine detected objects and leave the other default settings
  • Click Scan now
  • Click Malware Scan
  • Click Quarantine selected
  • Once completed click View Report
  • Copy and paste the report in your reply


  • Download RogueKiller and save it to your desktop
  • Close all running programs
  • Right click on the setup.exe icon and select Run as Administrator
  • For Windows XP simply double click on the icon
  • Click OK on English
  • Select Install 32 and 64 bits versions (Recommended for Technicians), then click Next 2 times
  • Click Install
  • Click Finish
  • Click Start Scan twice
  • When completed click Open Report
  • Click Export Text and save the file on your Desktop as RK.txt
  • Close all open RogueKiller windows
  • Copy and paste the contents of the report in your reply

Farbar Recovery Scan Tool (FRST)

  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your Desktop. <<< Important
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • AdwCleaner log
  • Emsisoft report
  • RogueKiller log
  • FRST results
  • Addition log
  • Update on computer performance

If I do not reply within 24 hours please send me a Personal Message.

"For unto us a Child is born, Unto us a Son is given;"

#3 Elise


    Bleepin' Blonde

  • Malware Study Hall Admin
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Posted 11 June 2017 - 11:56 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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Malware analyst @ Emsisoft



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