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Bit level mismatch problems?


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#1 horsefethers

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Posted 30 May 2017 - 11:41 AM

I use a Dell GX620 running Windows 7 Home Premium /86.The Processor is an Intel Pentium D.

I was unable to accept the Win 10 upgrade offer because my computer would not accept the download. I am now unable to use a new printer because the controlling software will not load. The error message was 536870141.

Could this be caused by the Bit mismatch, the OS being 32 bit and the processor 64 bit.



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#2 dc3

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Posted 30 May 2017 - 12:01 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


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#3 Guest_Aaron_Warrior_*

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Posted 30 May 2017 - 05:33 PM

Could this be caused by the Bit mismatch, the OS being 32 bit and the processor 64 bit.

 

Doubtful.  First I challenge you to reconsider the "upgrade" to Win10.  You should research it first. There's a lot to know.

 

Second I'd recommend running a system restore and see if that fixes it. 



#4 dna9

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Posted 30 May 2017 - 09:54 PM

go into control panel and un-install that printer.  reboot.  next re-install that same printer and windows should detect it again because the .INF and .DLL files will probably still be on the hard drive.  see what that does.  if not go to the website for that printer and download the driver:  Canon, Lexmark, Dell, etc...



#5 horsefethers

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Posted 31 May 2017 - 08:29 AM

http://speccy.piriform.com/results/UwJxh2aykMECfJv2J0T4YlO






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