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Browser crashes, black page


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#1 Grvuu44

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Posted 29 May 2017 - 10:56 PM

Ive gotten weird firefox crashes, the page turns black, this has happened on youtube and while the pages are black in every tab, i can see the progress bar of the video. It might be some firefox bug, but better check for viruses too.

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#2 Jo*

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Posted 30 May 2017 - 06:44 AM


:welcome: to BleepingComputer.

Hi there,

my name is Jo and I will help you with your computer problems.


Please follow these guidelines:
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • back up all your private data / music / important files on another (external) drive before using our tools.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic ‘til you get the “all clean” post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

***


:step1: Please download Security Analysis by Rocket Grannie from here
  • Save it to your Desktop.
  • Close your security software to avoid potential conflicts.
  • Double click RGSA.exe
  • Click OK on the copyright-disclaimer
  • When finished, a Notepad window will open with the results of the scan.
  • The log named SALog.txt can also be found on the Desktop or in the same folder from where the tool is run if installed elsewhere.
  • Please copy and paste the contents of that log in this topic.
  • Note:
If you get a Warning from Windows about running the program, click on More info and then click Run Anyway to run it even though Windows says it might put your PC at risk.

***


:step2: Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
  • If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step3: Please download AdwCleaner by Xplode and save to your Desktop.
Double-click AdwCleaner.exe
Vista / Windows 7/8/10 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it.
    If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

***


Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#3 Grvuu44

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Posted 30 May 2017 - 09:45 AM

Before i post the logs of those you mentioned, here are zoek results.

 

Zoek.exe v5.0.0.1 Updated 27-09-2015
Tool run by TRG on 30/05/2017 at  7:05:34.45.
Microsoft Windows 10 Home 10.0.15063  x64
Running in: Normal Mode No Internet Access Detected
Launched: C:\Users\TRG\Downloads\zoek.exe [Scan all users] [Script inserted]

==== Older Logs ======================

C:\zoek-results2017-05-30-040059.log    388 bytes

==== System Restore Info ======================

30/05/2017 07:05:52 Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~3\Comms deleted successfully
C:\PROGRA~3\SoftwareDistribution deleted successfully
C:\WINDOWS\serviceprofiles\networkservice\AppData\LocalLow deleted successfully
C:\Users\TRG\AppData\Local\ActiveSync deleted successfully
C:\Users\TRG\AppData\Local\DBG deleted successfully
C:\Users\TRG\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== FireFox Fix ======================

Deleted from C:\Users\TRG\AppData\Roaming\Mozilla\Firefox\Profiles\5h1hlysz.default\prefs.js:

Added to C:\Users\TRG\AppData\Roaming\Mozilla\Firefox\Profiles\5h1hlysz.default\prefs.js:
user_pref("browser.startup.homepage", "about:home");
user_pref("browser.newtab.url", "about:newtab");

==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\Package Cache deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted

==== Firefox Start and Search pages ======================

ProfilePath: C:\Users\TRG\AppData\Roaming\Mozilla\Firefox\Profiles\5h1hlysz.default
user_pref("browser.startup.homepage", "about:home");
user_pref("browser.newtab.url", "about:newtab");

==== Firefox Extensions ======================

ProfilePath: C:\Users\TRG\AppData\Roaming\Mozilla\Firefox\Profiles\5h1hlysz.default
- Undetermined - %ProfilePath%\extensions\sp@avast.com.xpi
- uBlock Origin - %ProfilePath%\extensions\uBlock0@raymondhill.net.xpi
- Undetermined - %ProfilePath%\extensions\wrc@avast.com.xpi
- NoScript - %ProfilePath%\extensions\{73a6fe31-595d-460b-a920-fcc0f8843232}.xpi

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Undetermined - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi

==== Firefox Plugins ======================


==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/p/?LinkId=255141"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
No DefaultScope Set For HKCU

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/p/?LinkId=255141"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"

==== Reset Google Chrome ======================

Nothing found to reset

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\TRG\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\TRG\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

==== Empty FireFox Cache ======================

C:\Users\TRG\AppData\Local\Mozilla\Firefox\Profiles\5h1hlysz.default\cache2 emptied successfully

==== Empty Chrome Cache ======================

No Chrome User Data found

==== Empty All Flash Cache ======================

No Flash Cache Found

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=19 folders=20 17365472 bytes)

==== Empty Temp Folders ======================

C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\TRG\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 30/05/2017 at 11:02:56.81 ======================
 



#4 Grvuu44

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Posted 30 May 2017 - 10:01 AM

Adware cleaner found no threats, malwarebytes antirootkit found no threats.

 

SAlog:

 

Result of Security Analysis by Rocket Grannie (x86) Updated: 22nd May, 2017
Running from:C:\Users\TRG\Downloads (17:54:19 - 05/30/2017)
***---------------------------------------------------------***
Microsoft Windows 10 Home X64
UAC is Enabled
Internet Explorer 11
Default Browser: Firefox
***------------Antivirus - Antispyware - Firewall-----------***
Avast Antivirus (Disabled - up to Date)
Malwarebytes (Disabled - up to Date)
Windows Defender (Disabled - up to Date)
Malwarebytes (Disabled - up to Date)
Malwarebytes (Disabled - up to Date)
Windows Defender (Disabled - up to Date)
Avast Antivirus (Disabled - up to Date)
Malwarebytes (Disabled - up to Date)
Windows Firewall (Enabled)
No other Firewall Installed
***-------Security Programs - Browsers - Miscellaneous------***
Adobe Flash Player 25 NPAPI is not installed
Malwarebytes (3.1.2.1733)
Mozilla Firefox (53.0.3)

***----------------Analysis Complete-------------------------***



#5 Jo*

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Posted 30 May 2017 - 10:29 AM

Hello,

:step1: Run Malwarebytes Anti-Rootkit again: Double click mbar.exe to run the tool.
Vista / Windows 7/8/10 users right-click and select Run As Administrator.
  • Scan your system for malware
  • If malware is found, click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • then please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step2: Please download Junkware Removal Tool from HERE and save it to your desktop.
Shutdown your antivirus to avoid any potential conflicts.
Double click JRT.exe to run the tool.
Vista / Windows 7/8/10 users right-click and select Run As Administrator.
  • JRT will begin to backup your registry and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, the log JRT.txt is saved on your desktop and will automatically open.
Enable your antivirus!
Post the contents of JRT.txt into your next reply.


***


:step3: How the computer is running now?


***


:step4: FRST / FSRT64: run it again.
  • Right-click FRST / FSRT64 then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Put a check into the box next to Addition.txt and press the Scan button.
  • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
  • Please copy and paste both logs in your next reply.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#6 Grvuu44

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Posted 30 May 2017 - 10:49 AM

Malware antiroot kit still finds no threats. Junkware removal tool found no threats, but does it work if i have no internet connection? Does it need to load signatures from internet or do they come with the installer? I had avast and malwarebytes turned off this time. I dont really want to be connected to internet while antivirus software is turned off.

# AdwCleaner v6.047 - Logfile created 30/05/2017 at 18:44:11
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-19.1 [Local]
# Operating System : Windows 10 Home  (X64)
# Username : TRG - DESKTOP-DNGO4P9
# Running from : C:\Users\TRG\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

No malicious folders found.


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

No malicious registry entries found.


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [1140 Bytes] - [30/05/2017 18:00:08]
C:\AdwCleaner\AdwCleaner[S1].txt - [1213 Bytes] - [30/05/2017 18:42:29]
C:\AdwCleaner\AdwCleaner[S2].txt - [1134 Bytes] - [30/05/2017 18:44:11]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1207 Bytes] ##########
 



#7 Grvuu44

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Posted 30 May 2017 - 10:54 AM

New farbar logs

Attached Files



#8 Grvuu44

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Posted 30 May 2017 - 10:56 AM

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2017.05.30.05
  rootkit: v2017.05.27.01

Windows 10 x64 NTFS
Internet Explorer 11.296.15063.0
TRG :: DESKTOP-DNGO4P9 [administrator]

30/05/2017 18:36:57
mbar-log-2017-05-30 (18-36-57).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 263578
Time elapsed: 2 minute(s), 52 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#9 Jo*

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Posted 30 May 2017 - 11:02 AM

Malware antiroot kit still finds no threats. Junkware removal tool found no threats, but does it work if i have no internet connection? Does it need to load signatures from internet or do they come with the installer? I had avast and malwarebytes turned off this time. I dont really want to be connected to internet while antivirus software is turned off.

It should work.
Enable your antivirus software now.

As your logs look all clean, we can only reinstall FF:

Uninstall Firefox completely using this manual: http://kb.mozillazine.org/Uninstalling_Firefox
NOTE. Use MozBackup: http://mozbackup.jasnapaka.com/ to backup your bookmarks and passwords.
Do NOT backup anything else.
Install fresh copy.

Install ony plugins, that you really need!

---

How the computer is running now?

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#10 Grvuu44

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Posted 30 May 2017 - 11:03 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 10 Home x64
Ran by TRG (Administrator) on 30/05/2017 at 19:00:07.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 30/05/2017 at 19:00:30.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#11 Grvuu44

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Posted 30 May 2017 - 11:05 AM

I only had installed noscript and ublock, do you mean i had some other plugins? If so, what? Avast online security and safe price were disabled.

In zoek log, i saw this:

 

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Undetermined - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi

What is that? Should i be worried?


Edited by Grvuu44, 30 May 2017 - 11:05 AM.


#12 Jo*

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Posted 30 May 2017 - 11:25 AM

This is the default Firefox theme only and ok.

Uninstall/reinstall Firefox completely as instructed with post #9, thanks.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#13 Grvuu44

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Posted 30 May 2017 - 11:28 AM

I uninstalled firefox from control panel Uninstall program, and deleted mozilla folder from appdata/roaming, then installed firefox. I dont know yet if this has solved the issue.

So, you think my pc was clean all along?

Edited by Grvuu44, 30 May 2017 - 11:29 AM.


#14 Jo*

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Posted 30 May 2017 - 11:33 AM

Hello again,

I cannot see malware on your pc, but we can do some more scans:

:step1: Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 5 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7/8/10 users need to right click and choose Run as Administrator
You only need to get one of them to run, not all of them.Do not reboot your computer after running rkill as the malware programs will start again.


---


:step2: Malwarebytes' Anti-Malware
If this program is already installed: Skip the installation and run only the scan!
Download and install: Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
How to get logs: (Export log to save as txt)
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.
(Copy to clipboard for pasting into forum replies or tickets)
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

---


:step3:
ZN3USrZ.png Emsisoft Emergency Kit
  • Click here to download Emsisoft Emergency Kit. The download will automatically start after a moment.
  • Save EmsisoftEmergencyKit.exe to your Desktop.
  • Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8 users: Accept UAC warning if it is enabled). A screen like this will appear:
    dQVDkTW.png
  • Leave everything as it is, then click Extract. This will unpack Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\).
  • Once the extraction is done, an icon qwL1Upn.png will appear on your Desktop. Double click it to start Emsisoft Emergency Kit.
  • Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear:
    yEgPemv.png
  • Choose Yes, then wait for EEK to finish updating.
  • Choose Malware Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes.
  • Wait for the scan to finish.
    RUeRoi4.png
  • If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected.
  • If Emsisoft Emergency Kit asks to reboot, please do so immediately.
  • The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop.
    P7FSALs.png
  • Please Copy and Paste the contents of the scan log in your next reply.

***


:step4: How the computer is running now?


***


Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#15 Grvuu44

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Posted 30 May 2017 - 11:43 AM

Already had rkill, so i ran it again.

 

Emsisoft Emergency Kit - Version 2017.4
Last update: 30/05/2017 19:41:18
User account: DESKTOP-DNGO4P9\TRG
Computer name: DESKTOP-DNGO4P9
OS version: Windows 10x64

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files

Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Direct disk access: Off

Scan start:    30/05/2017 19:42:21

Scanned    72764
Found    0

Scan end:    30/05/2017 19:42:33
Scan time:    0:00:12
 


Edited by Grvuu44, 30 May 2017 - 11:44 AM.





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