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Kernel Power 41/Crashes when gaming

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#1 Cmarquardt16


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Posted 29 May 2017 - 03:29 PM

Hi there! I have had ongoing issues with my computer I built in September 2016. The issue I am having is when I am playing a game (Warhammer, mincraft, or League of Legends) my comp freezes and stutters to the point when it will just shut down and will not recover correctly. The event that pops up after this is a Kernel-Power, Event Id 41, Task Category 63. I have ran prime95 and memtest and all of them read correctly even when overclocked for a good amount of time and does not crash. When I am playing a game it is at random, sometimes it will be an hour or less into the game or even 6 hours into it. I'm not that tech savvy but I am trying to learn and if anyone could help me out with this issue in the slightest it would be greatly appreciated. Thanks!


Here is my speccy: http://speccy.piriform.com/results/AEn4ferCrRqtyxQ1sifrrqm

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#2 usasma


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Posted 31 May 2017 - 06:04 AM

The Event ID 41 error actually occurs after Windows reboots.

It's just Windows telling you that it doesn't know why it rebooted/shut down. (more info on that error here:  http://support.microsoft.com/kb/2028504 )


Which of the Prime95 tests did you run, and how long did you run them for?  Did you check the results.txt logfile to see if any errors were generated?

How many complete passes did you run MemTest for?

Are you monitoring your temps when this happens?  If so, what are the temps?


Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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