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Laptop infected by 'ndistpr64.sys'


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#1 YayForPuppies

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Posted 29 May 2017 - 07:32 AM

I ended up getting this virus and experiencing an infinite loop of the same blue screen o death with a frowny face. I can enter BIOs, but not the following: safe mode, recovery mode, login, etc. I'm no computer expert and this has been ongoing for a couple of days. I tried booting a new Windows installation from a usb, but it didn't work. Neither did the recovery usb. I have an HP 2000 laptop, it's four years old, and it runs either Windows 8 or 8.1. I can access the system information if you need more. Give it to me straight: is my laptop doomed forever or can it be saved?

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#2 Aura

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Posted 29 May 2017 - 07:42 AM

Hi YayForPuppies :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.

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#3 YayForPuppies

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Posted 29 May 2017 - 08:06 AM

I read and understood everything you said. I'm glad you're helping! Unfortunately, I can't enter safe mode, so I can't download the scan on my laptop. You see, it'll show the logo and say "Please wait" and either go to the blue screen or black screen. Is there a way to access safe mode so I can login and download the scan?

#4 Aura

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Posted 29 May 2017 - 08:09 AM

Sorry, I didn't notice that you weren't able to boot normally. Plus, SmartService disable access to the Recovery PE (which means no Safe Mode).

What happens when you try to boot from the installation media?

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#5 YayForPuppies

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Posted 29 May 2017 - 08:16 AM

Oh that's ok! I've tried reconfiguring the BIOs so that it would register the usbs first. Then, I tried the recovery usb, but nothing happened. I then tried the installation usb, but nothing happened again. Both times went to black screens.

#6 Aura

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Posted 29 May 2017 - 08:27 AM

Were these USBs provided to you by the manufacturer, or did you create them yourselves from another computer?

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#7 YayForPuppies

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Posted 29 May 2017 - 08:34 AM

I created them myself. Why, do I need the ones from the manufacturer?

#8 Aura

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Posted 29 May 2017 - 10:10 AM

How did you create them? They might not be working because you created them in a way (settings, configuration, etc.) that doesn't work with your setup.

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#9 YayForPuppies

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Posted 29 May 2017 - 10:35 AM

Well, I used the computer that the family shares to help configure them. For the recovery usb, I put it in and did not choose to back things up on it. For the other one, I tried these instructions: https://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/ It may be possible that I missed a step or so, but I was certain I had it working at first because instead of bringing up the HP logo, it brought up the Windows one, but then went back to black screen.

#10 Aura

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Posted 29 May 2017 - 10:54 AM

In that guide, since you used a USB, did you pick the "USB flash drive" when you had to choose the media instead of "ISO file"?

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#11 YayForPuppies

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Posted 29 May 2017 - 11:03 AM

Oh. I'm so silly! Yes, I did. Is that why it didn't work? Should I go back and fix it?

#12 Aura

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Posted 29 May 2017 - 11:47 AM

No, if you picked USB Flash Drive, then it's good.

If you start your laptop, and go to the Boot Menu, do you see your USB Flash Drive as an available boot device?

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#13 YayForPuppies

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Posted 29 May 2017 - 12:04 PM

Yes. Do you want me to try it again?

#14 Aura

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Posted 29 May 2017 - 01:35 PM

Yes. Select it manually from the boot menu and let me know what happens.

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#15 YayForPuppies

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Posted 29 May 2017 - 01:43 PM

Technically, I already started while you were away. Again, I'm silly. But anyway, it's been at least half an hour before your reply and its just been a black screen. Maybe I didn't choose usb and picked iso instead? Forgive me, my memory's bad. Should I reinstall the installation on the usb?




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