Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No more internet / No USB recognized / Windows 8.1 services bug


  • Please log in to reply
No replies to this topic

#1 matthieu

matthieu

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:12:01 PM

Posted 29 May 2017 - 05:04 AM

Hello,

 

We have a Windows 8.1 desktop computer at work (in a country with poor internet connection). We tried to install a HP printer driver from the vendor CD and now the whole computer is bugging:

 

- the internet doesn't work (which is weird because the computer is connected with ethernet to the box, and laptop computers keep getting internet from wifi)

 

- when running the windows diagnostics tool for internet, it says that the diagnostics service isn't working

 

- the computer doesn't recognize any USB drive anymore (which is a problem to analyze it with Malwarebytes and all)

 

- when trying to use de restore function, it says that the restore partition D is broken and restoration is impossible.

 

I ran AVG rescue disc and found 2 viruses that were destroyed, but nothing changed after restart.

 

Please, what do you suggest to do?



BC AdBot (Login to Remove)

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users