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MSi H170A PC Mate won't shut all the way down?


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11 replies to this topic

#1 DireSloth

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Posted 28 May 2017 - 08:57 PM

Hello, folks. About four months ago I built my first computer, which worked fine for several weeks. Recently, I've noticed that it is failing to shut all the way down - there is no hard drive activity and the monitor output quits, but the power light and some of the internal LEDs stay on and pressing the power button again does not turn it back on. This issue happens consistently, and does not seem associated with any particular program, nor did I change any hardware before it first started happening. It's not just taking a while to shut down, I have left it sitting in this state for ten hours at a few points with no change. The only way to turn the computer back on is to cut and restore the power before hitting the button again. Windows doesn't give me any kind of error when it comes back up, and I don't think there are any unusual event logs (although I'm not exactly sure what I'm looking for), so I think there might be something off with my new motherboard? How do I go about diagnosing this?

 

Motherboard: MSi H170A PC Mate
Processor: Intel Core I7-6700
Video Card: NVIDIA GeForce GTX 1050 Ti
RAM: Ballistix 8GB
Power Supply: EVGA 500 Watt 80 Plus

OS: Windows 10

 

Thank you in advance,



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#2 bludgard

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Posted 28 May 2017 - 09:54 PM

Some would argue hardware/driver issues.

I suspect it a Windows 10 machine? My bet is on telemetry and whatever other "optimizing" is going on (hard-drive defrag, driver update and/or install and countless other potential gremlins). Things that need attending to as microphones and cameras do not totally shut down, either: Always open for a little insight into an "operation" or "experiment".

Hope it is a hardware/driver issue as this is entirely possible and usually the least problematic.

Ahhh... what do I know? Who knows anything?

:)


Edited by bludgard, 28 May 2017 - 09:55 PM.


#3 hamluis

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Posted 29 May 2017 - 09:36 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 DireSloth

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Posted 13 June 2017 - 09:16 PM

Apologies for the wait, folks. Issue hasn't changed at all. Here is the Speccy link:

 

http://speccy.piriform.com/results/TFp4UVvKAGTd4wl1oilcxPc

 

And here is what MiniToolBox output:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Duncan (administrator) on 13-06-2017 at 21:08:22
Running from "C:\Users\Duncan\Desktop"
Microsoft Windows 10 Home  (X64)
Model: MS-7971 Manufacturer: MSI

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/13/2017 06:12:43 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/11/2017 03:15:32 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/11/2017 03:11:15 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DuncanPC)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (06/06/2017 09:09:32 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/03/2017 08:48:34 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/03/2017 08:35:28 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DuncanPC)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (06/03/2017 08:18:55 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DuncanPC)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.15063.296_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.

Error: (05/30/2017 05:15:12 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/28/2017 10:47:25 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/27/2017 01:06:04 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

System errors:
=============
Error: (06/13/2017 09:05:13 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error:
%%50 = The request is not supported.

Error: (06/13/2017 09:04:56 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (06/13/2017 09:03:55 PM) (Source: Service Control Manager) (User: )
Description: The aswbIDSAgent service did not shut down properly after receiving a preshutdown control.


Error: (06/13/2017 09:03:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/13/2017 09:03:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/13/2017 09:03:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/13/2017 09:03:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/13/2017 09:03:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/13/2017 09:03:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/13/2017 09:03:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1115TrustedInstallerUnavailable{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Microsoft Office Sessions:
=========================
Error: (06/13/2017 06:12:43 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/11/2017 03:15:32 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/11/2017 03:11:15 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DuncanPC)
Description: Microsoft.Windows.Photos_8wekyb3d8bbwe!App-2144927142

Error: (06/06/2017 09:09:32 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/03/2017 08:48:34 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (06/03/2017 08:35:28 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DuncanPC)
Description: Microsoft.Windows.Photos_8wekyb3d8bbwe!App-2144927142

Error: (06/03/2017 08:18:55 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DuncanPC)
Description: Microsoft.Windows.ShellExperienceHost_10.0.15063.296_neutral_neutral_cw5n1h2txyewy+App

Error: (05/30/2017 05:15:12 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/28/2017 10:47:25 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/27/2017 01:06:04 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

=========================== Installed Programs ============================
Abyss Odyssey (HKLM-x32\...\Steam App 255070) (Version:  - ACE Team)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20044 - Adobe Systems Incorporated)
Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.126 - Adobe Systems Incorporated)
Amnesia: A Machine for Pigs (HKLM-x32\...\Steam App 239200) (Version:  - The Chinese Room)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 382.05 - NVIDIA Corporation) Hidden
Application Insights Tools for Visual Studio 2015 (HKLM-x32\...\{0E4C791E-B78E-477D-BD5A-CDD0985BA6EC}) (Version: 7.0.20622.1 - Microsoft Corporation)
Assassin's Creed Brotherhood (HKLM\...\Steam App 48190) (Version:  - Ubisoft Montreal)
Assassin's Creed IV Black Flag (HKLM\...\Steam App 242050) (Version:  - Ubisoft Montreal)
Assassin's Creed Syndicate (HKLM\...\Steam App 368500) (Version:  - Ubisoft Quebec, in collaboration with Ubisoft Annecy, Bucharest, Kiev, Montreal, Montpellier, Shanghai, Singapore, Sofia, Toronto studios)
Assassin's Creed® III (HKLM\...\Steam App 208480) (Version:  - Ubisoft Montreal)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.4.2294 - AVAST Software)
Azure AD Authentication Connected Service (HKLM-x32\...\{8A1AD070-269F-4A15-AAB5-76AB896EF195}) (Version: 14.0.25420 - Microsoft Corporation) Hidden
AzureTools.Notifications (HKLM-x32\...\{1E5CA362-39B6-4BD0-B9C0-69CF15F0FEA2}) (Version: 2.7.30611.1601 - Microsoft Corporation) Hidden
Batman: Arkham Asylum GOTY Edition (HKLM\...\Steam App 35140) (Version:  - Rocksteady Studios)
Batman™: Arkham Origins (HKLM-x32\...\Steam App 209000) (Version:  - WB Games Montreal)
Bayonetta (HKLM\...\Steam App 460790) (Version:  - PlatinumGames)
Betrayer (HKLM-x32\...\Steam App 243120) (Version:  - Blackpowder Games)
Blend for Visual Studio SDK for .NET 4.5 (HKLM-x32\...\{37E53780-3944-4A6A-842F-727128E8616E}) (Version: 3.0.40218.0 - Microsoft Corporation) Hidden
Blender (HKLM\...\{47A0EA10-D506-4473-AE99-5E07DD1062DE}) (Version: 2.77.1 - Blender Foundation)
Blizzard App (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
BloodRayne (HKLM-x32\...\Steam App 3810) (Version:  - Terminal Reality)
BloodRayne 2 (HKLM-x32\...\Steam App 3820) (Version:  - Terminal Reality)
BloodRayne: Betrayal (HKLM-x32\...\Steam App 281220) (Version:  - Abstraction Games)
Brothers - A Tale of Two Sons (HKLM-x32\...\Steam App 225080) (Version:  - Starbreeze Studios AB)
Build Tools - amd64 (HKLM\...\{F74753A3-C93C-34F5-A199-993CAF602B7D}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools - x86 (HKLM-x32\...\{FB3A15FD-FC67-3A2F-892B-6890B0C56EA9}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools Language Resources - amd64 (HKLM\...\{05198C22-FFCE-374A-B190-9F18CC99DAEA}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools Language Resources - x86 (HKLM-x32\...\{9347889B-C22A-3905-901F-C05D8F73C929}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Burnout Paradise: The Ultimate Box (HKLM\...\Steam App 24740) (Version:  - Criterion Games)
Call of Juarez (HKLM\...\Steam App 3020) (Version:  - Techland)
Call of Juarez Gunslinger (HKLM\...\Steam App 204450) (Version:  - Techland)
Champions Online (HKLM\...\Steam App 9880) (Version:  - Cryptic Studios)
Child of Light (HKLM-x32\...\Steam App 256290) (Version:  - Ubisoft Montréal)
CONSORTIUM (HKLM-x32\...\Steam App 264240) (Version:  - Interdimensional Games Inc)
Cook, Serve, Delicious! (HKLM\...\Steam App 247020) (Version:  - Vertigo Gaming Inc.)
Deus Ex: Game of the Year Edition (HKLM-x32\...\Steam App 6910) (Version:  - Ion Storm)
Deus Ex: Human Revolution (HKLM\...\Steam App 28050) (Version:  - Eidos Montreal)
Discord (HKCU\...\Discord) (Version: 0.0.297 - Hammer & Chisel, Inc.)
Dishonored (HKLM\...\Steam App 205100) (Version:  - Arkane Studios)
Dishonored 2 (HKLM\...\Steam App 403640) (Version:  - Arkane Studios)
Dotfuscator and Analytics Community Edition 5.22.0 (HKLM-x32\...\{60018889-9E0F-43E8-9B89-29E8C828B40A}) (Version: 5.22.0.3788 - PreEmptive Solutions) Hidden
Dragon's Dogma: Dark Arisen (HKLM\...\Steam App 367500) (Version:  - Capcom)
Duskers (HKLM\...\Steam App 254320) (Version:  - Misfits Attic)
DYNASTY WARRIORS 8: Xtreme Legends Complete Edition (HKLM-x32\...\Steam App 278080) (Version:  - KOEI TECMO GAMES CO., LTD.)
Factorio (HKLM\...\Steam App 427520) (Version:  - Wube Software LTD.)
Fallout 4 (HKLM\...\Steam App 377160) (Version:  - Bethesda Game Studios)
Fallout: New Vegas (HKLM\...\Steam App 22380) (Version:  - Obsidian Entertainment)
Five Nights at Freddy's 2 (HKLM-x32\...\Steam App 332800) (Version:  - Scott Cawthon)
FRACT OSC (HKLM-x32\...\Steam App 243220) (Version:  - Phosfiend Systems)
Fran Bow (HKLM\...\Steam App 362680) (Version:  - Killmonday Games AB)
Freedom Planet (HKLM-x32\...\Steam App 248310) (Version:  - GalaxyTrail)
GameMaker-Studio 1.4 (HKCU\...\GameMaker-Studio14) (Version:  - YoYo Games Ltd.)
GIMP 2.8.20 (HKLM\...\GIMP-2_is1) (Version: 2.8.20 - The GIMP Team)
Gone Home (HKLM-x32\...\Steam App 232430) (Version:  - The Fullbright Company)
GraphicsGale FreeEdition version 2.05.07 (HKLM-x32\...\GraphicsGale FreeEdition_is1) (Version:  - HUMANBALANCE Ltd.)
Gratuitous Space Battles (HKLM\...\Steam App 41800) (Version:  - Positech Games)
Gtk# for .Net 2.12.38 (HKLM-x32\...\{C7A0CF1E-A936-426A-9694-035636DCD356}) (Version: 2.12.38 - Xamarin, Inc.)
Half-Life 2 (HKLM\...\Steam App 220) (Version:  - Valve)
Herald: An Interactive Period Drama (HKLM\...\Steam App 380810) (Version:  - Wispfire)
Jalopy (HKLM\...\Steam App 446020) (Version:  - Minskworks)
Java 8 Update 131 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180131F0}) (Version: 8.0.1310.11 - Oracle Corporation)
Jotun (HKLM-x32\...\Steam App 323580) (Version:  - Thunder Lotus Games)
Kerbal Space Program (HKLM-x32\...\Steam App 220200) (Version:  - Squad)
Krita (x64) 3.1.2.1 (HKLM\...\Krita_x64) (Version: 3.1.2.1 - Krita Foundation)
LoiLo Game Recorder (HKLM\...\{89E4163C-BD19-45A9-BCEB-980741786799}_is1) (Version: 1.1.0.1 - LoiLo inc.)
LoiLoScope 2 (HKLM-x32\...\{CAB75FFC-2377-4B95-A8FA-C9234B812A92}_is1) (Version: 2.5.4.2 - LoiLo inc)
Max Payne (HKLM\...\Steam App 12140) (Version:  - Remedy Entertainment)
METAL GEAR SOLID V: THE PHANTOM PAIN (HKLM\...\Steam App 287700) (Version:  - Konami Digital Entertainment)
Microsoft .NET Framework 4.5 Multi-Targeting Pack (HKLM-x32\...\{56E962F0-4FB0-3C67-88DB-9EAA6EEFC493}) (Version: 4.5.50710 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) (HKLM-x32\...\{D3517C62-68A5-37CF-92F7-93C029A89681}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (HKLM-x32\...\{6A0C6700-EA93-372C-8871-DCCF13D160A4}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 SDK (HKLM-x32\...\{19A5926D-66E1-46FC-854D-163AA10A52D3}) (Version: 4.5.51641 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack (ENU) (HKLM-x32\...\{290FC320-2F5A-329E-8840-C4193BD7A9EE}) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack (HKLM-x32\...\{19E8AE59-4D4A-3534-B567-6CC08FA4102E}) (Version: 4.5.51651 - Microsoft Corporation)
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Microsoft SQL Server 2014 Management Objects  (HKLM-x32\...\{2774595F-BC2A-4B12-A25B-0C37A37049B0}) (Version: 12.0.2000.8 - Microsoft Corporation)
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2015 Tools for Unity (HKLM-x32\...\{D68E6605-F852-4936-AB64-04B80E0C85AD}) (Version: 2.2.0.0 - Microsoft Corporation)
Microsoft Visual Studio Community 2015 with Updates (HKLM-x32\...\{79b486b9-c5f0-4096-a00c-8351f59587c2}) (Version: 14.0.25420.1 - Microsoft Corporation)
Microsoft Web Deploy 3.6 (HKLM\...\{94E1227C-08A9-4962-B388-1F05D89AEA75}) (Version: 3.1238.1962 - Microsoft Corporation)
Microsoft Word 2013 - en-us (HKLM\...\WordRetail - en-us) (Version: 15.0.4927.1002 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Mirror's Edge (HKLM-x32\...\Steam App 17410) (Version:  - DICE)
Momodora: Reverie Under the Moonlight (HKLM\...\Steam App 428550) (Version:  - Bombservice)
Mozilla Firefox 53.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 53.0.3 (x86 en-US)) (Version: 53.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 53.0.3.6347 - Mozilla)
MSBuild/NuGet Integration 14.0 (x86) (HKLM-x32\...\{128C1654-3B9E-4959-8BFB-CE6F09C0A01D}) (Version: 14.0.25420 - Microsoft Corporation) Hidden
Multi-Device Hybrid Apps using C# - Templates - ENU (HKLM-x32\...\{12D99739-FFD3-3761-8AA6-F929E0FE407E}) (Version: 14.0.23107 - Microsoft Corporation) Hidden
My Game Long Name (HKLM\...\UDK-4306f857-2672-4efd-8af0-9a0698545e01) (Version:  - Epic Games, Inc.)
NCSOFT Game Launcher (HKLM-x32\...\NCLauncher_NCWest) (Version:  - NCSOFT)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 382.05 - NVIDIA Corporation)
NVIDIA Graphics Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 382.05 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.26 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.26 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4927.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4927.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4927.1002 - Microsoft Corporation) Hidden
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
OpenMPT 1.26 (64-Bit) (HKLM\...\{9814C59D-8CBE-4C38-8A5F-7BF9B4FFDA6D}_is1) (Version: 1.26.09.00 - OpenMPT Devs / Olivier Lapicque)
Pathologic Classic HD (HKLM\...\Steam App 384110) (Version:  - Ice-Pick Lodge)
PreEmptive Analytics Visual Studio Components (HKLM-x32\...\{436A18DD-5F2C-4B3C-985E-AD3C13B0CC25}) (Version: 1.2.5134.1 - PreEmptive Solutions) Hidden
Prototype (HKLM-x32\...\Steam App 10150) (Version:  - Radical Entertainment)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.990 - Even Balance, Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7811 - Realtek Semiconductor Corp.)
Red Faction: Guerrilla Steam Edition (HKLM\...\Steam App 20500) (Version:  - Volition)
Roslyn Language Services - x86 (HKLM-x32\...\{6C1985E7-E1C5-3A95-86EF-2C62465F15C3}) (Version: 14.0.23107 - Microsoft Corporation) Hidden
Roslyn Language Services - x86 (HKLM-x32\...\{7138CC92-123A-393F-BC30-B784794DF4E7}) (Version: 14.0.25421 - Microsoft Corporation) Hidden
RPG Maker VX Ace (HKLM-x32\...\Steam App 220700) (Version:  - Enterbrain)
S.T.A.L.K.E.R.: Shadow of Chernobyl (HKLM\...\Steam App 4500) (Version:  - GSC Game World)
SafeZone Stable 3.55.2393.607 (HKLM-x32\...\SafeZone 3.55.2393.607) (Version: 3.55.2393.607 - Avast Software) Hidden
Saints Row IV (HKLM-x32\...\Steam App 206420) (Version:  - Deep Silver Volition)
Saints Row: The Third (HKLM-x32\...\Steam App 55230) (Version:  - Volition)
SAMURAI WARRIORS 4-II (HKLM\...\Steam App 348470) (Version:  - KOEI TECMO GAMES CO., LTD.)
Shadow Man (HKLM-x32\...\Steam App 251770) (Version:  - Acclaim Studios Teeside)
Shadow Warrior (HKLM-x32\...\Steam App 233130) (Version:  - Flying Wild Hog)
Shantae and the Pirate's Curse (HKLM\...\Steam App 345820) (Version:  - WayForward)
Sherlock Holmes: Nemesis (HKLM\...\Steam App 11040) (Version:  - Frogwares)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
Shovel Knight (HKLM-x32\...\Steam App 250760) (Version:  - Yacht Club Games)
Sniper Elite (HKLM-x32\...\Steam App 3700) (Version:  - Rebellion)
Sniper Elite V2 (HKLM-x32\...\Steam App 63380) (Version:  - Rebellion)
SNOW (HKLM\...\Steam App 244930) (Version:  - Poppermost Productions)
Source SDK (HKLM\...\Steam App 211) (Version:  - Valve)
Source SDK Base 2013 Singleplayer (HKLM-x32\...\Steam App 243730) (Version:  - )
Space Engineers (HKLM-x32\...\Steam App 244850) (Version:  - Keen Software House)
Spintires (HKLM-x32\...\Steam App 263280) (Version:  - Oovee® Game Studios)
Spooky's House of Jump Scares (HKLM\...\Steam App 356670) (Version:  - Lag Studios)
Starbound (HKLM\...\Steam App 211820) (Version:  - )
Stardew Valley (HKLM\...\Steam App 413150) (Version:  - ConcernedApe)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Strike Suit Zero (HKLM\...\Steam App 209540) (Version:  - Born Ready Games Ltd.)
Subnautica (HKLM\...\Steam App 264710) (Version:  - Unknown Worlds Entertainment)
Sunless Sea (HKLM-x32\...\Steam App 304650) (Version:  - Failbetter Games)
Team Explorer for Microsoft Visual Studio 2015 Update 3 CTP1 (HKLM-x32\...\{C0402801-37B7-30B1-A678-AE3E73E4C4F6}) (Version: 14.98.25331 - Microsoft) Hidden
Test Tools for Microsoft Visual Studio 2015 (HKLM-x32\...\{9EABBFE1-7EED-47D9-8FB8-21D7E4808057}) (Version: 14.0.23107 - Microsoft Corporation) Hidden
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Sims™ 3 (HKLM\...\Steam App 47890) (Version:  - The Sims Studio)
The Witcher 3: Wild Hunt (HKLM\...\Steam App 292030) (Version:  - CD PROJEKT RED)
The Witcher: Enhanced Edition (HKLM\...\Steam App 20900) (Version:  - CD PROJEKT RED)
They Bleed Pixels (HKLM\...\Steam App 211260) (Version:  - Spooky Squid Games Inc.)
Tomb Raider (HKLM-x32\...\Steam App 203160) (Version:  - Crystal Dynamics)
Twine 2.0.11 (remove only) (HKLM-x32\...\Twine2) (Version:  - )
TypeScript Power Tool (HKLM-x32\...\{465ACA24-B8D6-4FEC-A42D-9EFCB92CD560}) (Version: 1.8.34.0 - Microsoft Corporation) Hidden
TypeScript Tools for Microsoft Visual Studio 2015 (HKLM-x32\...\{BDB33BE7-73D0-4C02-A576-78FD17C95A8D}) (Version: 1.8.34.0 - Microsoft Corporation) Hidden
Undertale (HKLM-x32\...\Steam App 391540) (Version:  - tobyfox)
Unity (HKLM-x32\...\Unity) (Version: 5.4.2f2 - Unity Technologies ApS)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 5.3.5f1 - Unity Technologies ApS)
Update for  (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
Uplay (HKLM-x32\...\Uplay) (Version: 20.1 - Ubisoft)
Visual Studio 2015 Update 3 (KB3022398) (HKLM-x32\...\{7a68448b-9cf2-4049-bd73-5875f1aa7ba2}) (Version: 14.0.25420 - Microsoft Corporation)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
VS Update core components (HKLM-x32\...\{5C946395-4D29-3274-A47D-B77D4B10E126}) (Version: 14.0.25421 - Microsoft Corporation) Hidden
vs_update3notification (HKLM-x32\...\{B5BE6171-568A-3657-90CD-A76BEC01F62D}) (Version: 14.0.25421 - Microsoft Corporation) Hidden
Vulkan Run Time Libraries 1.0.3.0 (HKLM\...\VulkanRT1.0.3.0) (Version: 1.0.3.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
Wacom (HKLM\...\Pen Tablet Driver) (Version: 5.3.3-3 - Wacom Technology Corp.)
Way of the Samurai 3 (HKLM\...\Steam App 427510) (Version:  - ACQUIRE Corp.)
WCF Data Services 5.6.4 Runtime (HKLM-x32\...\{DB85E7BD-B2DD-43D4-B3C0-23D7B527B597}) (Version: 5.6.62175.4 - Microsoft Corporation) Hidden
WCF Data Services Tools for Microsoft Visual Studio 2015 (HKLM-x32\...\{0A3B508E-5638-4471-BCC9-954E1868CB86}) (Version: 5.6.62175.4 - Microsoft Corporation) Hidden
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
Whispering Willows (HKLM\...\Steam App 288060) (Version:  - Night Light Interactive)
Wild Card Creator version 1.5.0 (HKLM-x32\...\{26282054-1242-4E51-B942-1DB11FEFF21C}_is1) (Version: 1.5.0 - Journeyman Games)
Windows 10 Update and Privacy Settings (HKLM\...\{293F2009-0145-450B-B4AA-063D43FB368C}) (Version: 1.0.13.0 - Microsoft Corporation)
WinRAR 5.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
Year Walk (HKLM\...\Steam App 269050) (Version:  - Simogo)

========================= Memory info: ===================================
Percentage of memory in use: 28%
Total physical RAM: 8147.78 MB
Available physical RAM: 5836.86 MB
Total Virtual: 9427.78 MB
Available Virtual: 7005.34 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.97 GB) (Free:221.5 GB) NTFS

========================= Users: ========================================
User accounts for \\DUNCANPC

Administrator            DefaultAccount           Duncan                   
Guest                    


**** End of log ****
 

Wow, I've got a lot of games. Any help you can offer would be appreciated.


Edited by hamluis, 14 June 2017 - 12:19 PM.


#5 hamluis

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Posted 14 June 2017 - 12:21 PM

I would uninstall Avast...then use the Windows Defender service for system security.

 

Louis



#6 DireSloth

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Posted 15 June 2017 - 07:43 PM

I have uninstalled Avast and set Windows Defender back up as my antivirus. It doesn't seem to have fixed anything.



#7 hamluis

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Posted 16 June 2017 - 03:38 PM

I would try running the chkdsk /r command...and follow that with the sfc /scannow command.

 

Event Viewer reflects Avast as being the program that may be the culprit...but damaged or missing system files could also be at play.

 

Worth A Look.

 

Louis


Edited by hamluis, 16 June 2017 - 03:40 PM.


#8 JohnC_21

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Posted 16 June 2017 - 04:49 PM

Could be a corrupt hibernation file which Windows 10 used for fast startup. Windows 10 has a kind of hybrid shutdown, not a full shutdown. Disable fast startup. Open a command prompt and type

shutdown /s /t 0

Reboot.



#9 DireSloth

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Posted 02 July 2017 - 03:56 PM

Apologies again for the wait, it's hard to find free time to work on this. I have run SFC, which didn't find anything, and checkdisk, which I don't think found anything. I also disabled fast startup and shut down through the command prompt, but the same issue occurred. I also tried running the Avast uninstall program (I uninstalled it through the settings menu the first time), but there are definitely no Avast files left on my computer and the issue is still persistent.



#10 JohnC_21

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Posted 02 July 2017 - 05:43 PM

This could be a setting in your BIOS under Power Management. Check your MB manual. Pull all attached devices except the keyboard and mouse. Does it shut down? 

 

If changing your power management settings do not help I would first rule out a hardware problem first. Download linux Mint Cinnamon. Burn the iso to a DVD by right clicking and selecting Burn Disk Image. You can use Rufus with the iso to make a bootable USB flash drive. Boot Mint. At the desktop click the menu button and select shutdown. Does the compute completely shut down.

 

If you have the same problem then look at a possible PSU issue. If you have more than one stick of RAM try booting with only one stick and change slots between boots. If all else fails "breadboard" the motherboard and see if you get a normal shutdown. It could be something in the case preventing a normal shutdown. If you have another PSU swap it.

 

.shut-down-linux-mint.jpg



#11 jonuk76

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Posted 02 July 2017 - 07:48 PM

Could be a corrupt hibernation file which Windows 10 used for fast startup. Windows 10 has a kind of hybrid shutdown, not a full shutdown. Disable fast startup. Open a command prompt and type

shutdown /s /t 0

Reboot.

 

Just as a side note, thank you John. I think that has solved a problem with my system that has been bugging me for some time (system randomly switching itself on, usually soon after being shut down by Windows 10). I'd put 2 + 2 together to work out that it wasn't happening with Windows 7 on the same PC, but hadn't got around to really looking into it (I leave it powered on with sleep enabled most of the time anyway). Somehow "Allow this device to wake the PC" was also enabled on my network adaptor in Device Manager which may have been contributing to the problem.  Anyway, cheers.

 

Note to OP rather than switching it off and on at the power supply, holding down the system power button for 5 seconds or so will usually force it to shut down completely (note never shut down Windows like that, it's just for shutting down an "unresponsive" system rather than unplugging it).


7sbvuf-6.png


#12 JohnC_21

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Posted 03 July 2017 - 08:06 AM

Your Welcome  jonuk76

It's my understanding that disabling fastboot and rebooting is all that is necessary for removing the hibernation file. The command I posted for a  shutdown and reboot is optional.

 

http://www.thewindowsclub.com/force-full-shutdown-fully-reinitialize-windows-8






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