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Badly Infected Computer


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#1 jets24

jets24

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Posted 28 May 2017 - 08:34 PM

To give a short background, I am helping to fix my grandmother's computer. She let someone use the computer and it subsequently was badly infected leading to slow internet usage and performance. The person whom had badly infected the computer wiped everything to try to fix it so there is no data or any files to backup. It is essentially a clean slate.
 
I wish I could aid in adding what virus' it is or how it was infected, but I am not too sure.
 
I added HiJackThis and Mozilla Firefox after I got the computer due to the fact that internet explorer is unbearable to use.. Outside of that, the only known issue I see is that when the computer starts a black screen pops up prompting for a password.

Thanks in advance for all of your help!
 Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 28-05-2017
Ran by lil (administrator) on STELLA (28-05-2017 18:23:50)
Running from C:\Users\lil\Downloads
Loaded Profiles: lil (Available Profiles: lil)
Platform: Windows 8 (X64) Language: English (United States)
Internet Explorer Version 10 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
(Symantec Corporation) C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.18.15\ccSvcHst.exe
(TOSHIBA Corporation) C:\Windows\System32\TODDSrv.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\Teco\TecoService.exe
(Symantec Corporation) C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.18.15\ccSvcHst.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\Hotkey\TCrdMain_Win8.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\Teco\TecoResident.exe
(Toshiba) C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Anti-Theft\Engine\1.5.0.38\ccSvcHst.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\ccSvcHst.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Anti-Theft\Engine\1.5.0.38\ccSvcHst.exe
(Symantec Corporation) C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.18.15\SymcPCCULaunchSvc.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\ccSvcHst.exe
(Toshiba America Information Systems.) C:\Program Files (x86)\Toshiba\ToshibaRegistration\TaisRegistPinger.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\TPHM\TPCHSrv.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\TPHM\TPCHWMsg.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\TOSHIBA Service Station\ToshibaServiceStation.exe
(TOSHIBA Corporation) C:\Program Files\Toshiba\TOSHIBA Service Station\TMachInfo.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(Symantec Corporation) C:\Program Files (x86)\NortonInstaller\{CCC44C7A-717C-4ea0-A378-79ADF863BF19}\NAT\562C4DD5\1.6.0.17\InstStub.exe
(Microsoft Corporation) C:\Windows\SysWOW64\notepad.exe
(Microsoft Corporation) C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16384_none_622908ad510eb05b\TiWorker.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe

==================== Registry (Whitelisted) ====================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [] => [X]
HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [12936848 2012-07-13] (Realtek Semiconductor)
HKLM\...\Run: [TCrdMain] => C:\Program Files\TOSHIBA\Hotkey\TCrdMain_Win8.exe [2608040 2012-08-13] (TOSHIBA Corporation)
HKLM\...\Run: [TecoResident] => C:\Program Files\TOSHIBA\Teco\TecoResident.exe [169896 2012-08-13] (TOSHIBA Corporation)
HKLM\...\Run: [TosWaitSrv] => C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe [356776 2012-07-11] (TOSHIBA Corporation)
HKLM\...\Run: [TODDMain] => C:\Program Files (x86)\TOSHIBA\System Setting\TODDMain.exe [213136 2012-08-04] ()
HKLM-x32\...\Run: [Norton Online Backup] => C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [2995904 2012-07-11] (Symantec Corporation)
HKLM-x32\...\Run: [ToshibaAppPlace] => C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe [552960 2010-09-23] (Toshiba)
HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [642216 2012-08-08] (Advanced Micro Devices, Inc.)
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{EC6CA98B-43FB-4912-9328-93EED0DFD697}: [DhcpNameServer] 192.168.1.1

Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://toshiba13.msn.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://toshiba13.msn.com
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://toshiba13.msn.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://toshiba13.msn.com
HKU\S-1-5-21-2342901828-2013997199-4132888649-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://toshiba13.msn.com/
HKU\S-1-5-21-2342901828-2013997199-4132888649-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://toshiba13.msn.com
HKU\S-1-5-21-2342901828-2013997199-4132888649-1001\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = hxxp://mystart.toshiba.com/
SearchScopes: HKU\S-1-5-21-2342901828-2013997199-4132888649-1001 -> DefaultScope {93074153-EEA2-4B43-B526-ECF976A1D38D} URL =
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2012-04-03] (Adobe Systems Incorporated)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\coIEPlg.dll [2012-07-20] (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\IPS\IPSBHO.DLL [2012-06-11] (Symantec Corporation)

FireFox:
========
FF DefaultProfile: 3njc8552.default
FF ProfilePath: C:\Users\lil\AppData\Roaming\Mozilla\Firefox\Profiles\3njc8552.default [2017-05-28]
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\coFFPlgn
FF Extension: (Norton Toolbar) - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\coFFPlgn [2017-05-23] [not signed]
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3503.0728 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-07-28] (Microsoft Corporation)
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll [2012-05-11] ()
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll [2012-04-03] (Adobe Systems Inc.)

Chrome:
=======
CHR HKLM-x32\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Internet Security\Engine\20.0.0.136\Exts\Chrome.crx [2012-11-23]

==================== Services (Whitelisted) ====================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 NAT; C:\Program Files (x86)\Norton Anti-Theft\Engine\1.6.0.17\ccSvcHst.exe [143928 2012-08-18] (Symantec Corporation)
R2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe [144368 2013-05-20] (Symantec Corporation)
R2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [3939008 2012-07-11] (Symantec Corporation)
R2 Norton PC Checkup Application Launcher; C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.18.15\SymcPCCULaunchSvc.exe [123320 2012-07-23] (Symantec Corporation)
R2 PCCUJobMgr; C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.18.15\ccSvcHst.exe [126392 2012-07-23] (Symantec Corporation)
R2 taisregispinger; C:\Program Files (x86)\Toshiba\ToshibaRegistration\TaisRegistPinger.exe [2196120 2012-08-03] (Toshiba America Information Systems.)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [15440 2012-07-25] (Microsoft Corporation)

===================== Drivers (Whitelisted) ======================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 APXACC; C:\WINDOWS\system32\DRIVERS\appexDrv.sys [199008 2012-06-23] (AppEx Networks Corporation)
R3 AtiHDAudioService; C:\WINDOWS\system32\drivers\AtihdW86.sys [98472 2012-07-17] (Advanced Micro Devices)
R3 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20170301.003\BHDrvx64.sys [1874136 2017-03-01] (Symantec Corporation)
R1 ccSet_NARA; C:\WINDOWS\system32\drivers\NARAx64\0401000.00B\ccSetx64.sys [168608 2012-05-25] (Symantec Corporation)
R1 ccSet_NAT; C:\WINDOWS\system32\drivers\NATx64\0106000.011\ccSetx64.sys [168096 2012-08-06] (Symantec Corporation)
R1 ccSet_NIS; C:\WINDOWS\system32\drivers\NISx64\1404000.028\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation)
R3 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20170303.001\IDSvia64.sys [1038024 2017-03-03] (Symantec Corporation)
R3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\VirusDefs\20170305.001\ENG64.SYS [138912 2017-03-05] (Symantec Corporation)
R3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\VirusDefs\20170305.001\EX64.SYS [2151072 2017-03-05] (Symantec Corporation)
S3 RTL8192Ce; C:\WINDOWS\system32\DRIVERS\rtwlane.sys [1498256 2012-08-29] (Realtek Semiconductor Corporation                           )
R3 RTWlanE; C:\WINDOWS\system32\DRIVERS\rtwlane.sys [1498256 2012-08-29] (Realtek Semiconductor Corporation                           )
R3 SRTSP; C:\WINDOWS\system32\drivers\NISx64\1400000.088\SRTSP64.SYS [753312 2012-05-24] (Symantec Corporation)
R1 SRTSPX; C:\WINDOWS\system32\drivers\NISx64\1404000.028\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation)
R0 SymDS; C:\WINDOWS\System32\drivers\NISx64\1404000.028\SYMDS64.SYS [493656 2013-05-20] (Symantec Corporation)
R0 SymEFA; C:\WINDOWS\System32\drivers\NISx64\1404000.028\SYMEFA64.SYS [1139800 2013-05-22] (Symantec Corporation)
S0 SymELAM; C:\WINDOWS\System32\drivers\NISx64\1404000.028\SymELAM.sys [23448 2012-06-20] (Symantec Corporation)
R3 SymEvent; C:\windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2017-05-28] (Symantec Corporation)
R1 SymIRON; C:\WINDOWS\system32\drivers\NISx64\1404000.028\Ironx64.SYS [224416 2013-03-04] (Symantec Corporation)
R3 SymNetS; C:\WINDOWS\system32\drivers\NISx64\1400000.088\SYMNETS.SYS [431224 2012-05-09] (Symantec Corporation)
R3 Thotkey; C:\WINDOWS\System32\drivers\Thotkey.sys [28632 2012-07-31] (Windows ® Win 7 DDK provider)
S3 WdBoot; C:\WINDOWS\system32\drivers\WdBoot.sys [34216 2012-07-25] (Microsoft Corporation)
S3 WdFilter; C:\WINDOWS\system32\drivers\WdFilter.sys [258288 2012-07-25] (Microsoft Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2017-05-28 18:23 - 2017-05-28 18:25 - 00012527 _____ C:\Users\lil\Downloads\FRST.txt
2017-05-28 18:23 - 2017-05-28 18:23 - 00000000 ____D C:\FRST
2017-05-28 18:22 - 2017-05-28 18:22 - 02429952 _____ (Farbar) C:\Users\lil\Downloads\FRST64.exe
2017-05-28 18:08 - 2017-05-28 18:08 - 00000117 _____ C:\WINDOWS\system32\netcfg-465135357.txt
2017-05-28 18:08 - 2017-05-28 18:08 - 00000117 _____ C:\WINDOWS\system32\netcfg-465126886.txt
2017-05-23 17:45 - 2017-05-23 17:45 - 00748192 _____ (TechGuy, Inc.) C:\Users\lil\Downloads\SysInfo(1).exe
2017-05-23 17:28 - 2014-05-14 18:02 - 00059424 _____ (Microsoft Corporation) C:\WINDOWS\system32\wuauclt.exe
2017-05-23 17:28 - 2014-05-14 15:43 - 03286528 _____ (Microsoft Corporation) C:\WINDOWS\system32\wuaueng.dll
2017-05-23 17:28 - 2014-05-14 15:43 - 01623040 _____ (Microsoft Corporation) C:\WINDOWS\system32\wucltux.dll
2017-05-23 17:28 - 2014-05-14 15:43 - 00253440 _____ (Microsoft Corporation) C:\WINDOWS\system32\WUSettingsProvider.dll
2017-05-23 17:28 - 2014-05-14 15:42 - 00176640 _____ (Microsoft Corporation) C:\WINDOWS\system32\storewuauth.dll
2017-05-23 17:27 - 2013-08-15 22:21 - 00049152 _____ (Microsoft Corporation) C:\WINDOWS\system32\wups2.dll
2017-05-23 17:27 - 2012-11-05 21:20 - 00017408 _____ (Microsoft Corporation) C:\WINDOWS\system32\wuaext.dll
2017-05-23 17:27 - 2012-11-05 21:00 - 00099328 _____ (Microsoft Corporation) C:\WINDOWS\system32\wushareduxresources.dll
2017-05-23 17:21 - 2017-05-23 17:21 - 00000000 ____D C:\Users\Public\Downloads\Norton
2017-05-23 11:04 - 2017-05-23 11:04 - 00748192 _____ (TechGuy, Inc.) C:\Users\lil\Downloads\SysInfo.exe
2017-05-23 10:54 - 2017-05-28 18:10 - 00000000 ____D C:\Users\lil\AppData\LocalLow\Mozilla
2017-05-23 10:54 - 2017-05-23 10:59 - 00000000 ____D C:\Users\lil\AppData\Local\Mozilla
2017-05-23 10:54 - 2017-05-23 10:54 - 00001163 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
2017-05-23 10:54 - 2017-05-23 10:54 - 00001151 _____ C:\Users\Public\Desktop\Mozilla Firefox.lnk
2017-05-23 10:54 - 2017-05-23 10:54 - 00000000 ____D C:\Users\lil\AppData\Roaming\Mozilla
2017-05-23 10:54 - 2017-05-23 10:54 - 00000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2017-05-23 10:54 - 2017-05-23 10:54 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox
2017-05-23 10:52 - 2017-05-23 10:53 - 44137408 _____ (Mozilla) C:\Users\lil\Desktop\Firefox Setup 53.0.3.exe
2017-05-23 10:49 - 2017-05-23 10:49 - 00000117 _____ C:\WINDOWS\system32\netcfg-28443038.txt
2017-05-23 10:48 - 2017-05-23 10:48 - 00388608 _____ (Trend Micro Inc.) C:\Users\lil\Desktop\HijackThis.exe
2017-05-23 10:48 - 2017-05-23 10:48 - 00000117 _____ C:\WINDOWS\system32\netcfg-28423756.txt
2017-05-23 10:45 - 2017-05-23 10:45 - 00000117 _____ C:\WINDOWS\system32\netcfg-28223014.txt
2017-05-23 10:44 - 2017-05-23 10:44 - 00000117 _____ C:\WINDOWS\system32\netcfg-28172345.txt
2017-05-23 10:44 - 2017-05-23 10:44 - 00000117 _____ C:\WINDOWS\system32\netcfg-28159272.txt
2017-05-23 10:41 - 2017-05-23 10:41 - 00000000 ____D C:\Users\lil\AppData\Local\ElevatedDiagnostics
2017-05-23 10:29 - 2017-05-23 10:29 - 00000117 _____ C:\WINDOWS\system32\netcfg-27252688.txt
2017-05-23 05:31 - 2017-05-23 05:31 - 00000117 _____ C:\WINDOWS\system32\netcfg-9375940.txt
2017-05-23 05:31 - 2017-05-23 05:31 - 00000117 _____ C:\WINDOWS\system32\netcfg-9372524.txt
2017-05-23 03:02 - 2017-05-23 03:02 - 00000117 _____ C:\WINDOWS\system32\netcfg-440734.txt
2017-05-23 03:02 - 2017-05-23 03:02 - 00000117 _____ C:\WINDOWS\system32\netcfg-440453.txt
2017-05-23 03:02 - 2017-05-23 03:02 - 00000117 _____ C:\WINDOWS\system32\netcfg-437317.txt
2017-05-23 03:02 - 2017-05-23 03:02 - 00000117 _____ C:\WINDOWS\system32\netcfg-430812.txt
2017-05-23 03:00 - 2017-05-23 03:00 - 00000000 ____D C:\Users\lil\AppData\Local\Origin
2017-05-23 03:00 - 2017-05-23 03:00 - 00000000 ____D C:\Program Files (x86)\Origin Games
2017-05-23 02:59 - 2017-05-23 03:00 - 00000000 ____D C:\Users\lil\AppData\Roaming\Origin
2017-05-23 02:56 - 2017-05-23 02:56 - 00000117 _____ C:\WINDOWS\system32\netcfg-75598.txt

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2017-05-28 18:24 - 2012-07-26 00:59 - 00000000 ____D C:\WINDOWS\CbsTemp
2017-05-28 18:21 - 2012-11-23 22:34 - 00177312 _____ (Symantec Corporation) C:\WINDOWS\system32\Drivers\SYMEVENT64x86.SYS
2017-05-28 18:21 - 2012-11-23 22:34 - 00007631 _____ C:\WINDOWS\system32\Drivers\SYMEVENT64x86.CAT
2017-05-28 18:20 - 2012-11-23 22:33 - 00000000 ____D C:\WINDOWS\system32\Drivers\NISx64
2017-05-28 18:09 - 2017-03-05 13:08 - 00000000 ____D C:\Users\lil\AppData\Local\CrashDumps
2017-05-23 17:45 - 2012-07-25 22:37 - 00000000 ____D C:\WINDOWS\Inf
2017-05-23 17:23 - 2012-09-06 21:50 - 00000000 ____D C:\ProgramData\Norton
2017-05-23 10:51 - 2012-07-26 01:12 - 00000000 ____D C:\WINDOWS\system32\NDF
2017-05-23 10:49 - 2017-03-05 07:40 - 00000000 ____D C:\Users\lil\AppData\Local\VirtualStore
2017-05-23 10:33 - 2012-07-26 00:28 - 00848230 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2017-05-23 03:20 - 2012-09-06 21:50 - 00000000 ____D C:\WINDOWS\system32\Drivers\NATx64
2017-05-23 03:17 - 2017-03-05 07:43 - 00000000 ____D C:\Users\lil\AppData\Local\TOSHIBA
2017-05-23 03:00 - 2012-09-06 21:49 - 00000000 ____D C:\ProgramData\Origin
2017-05-23 03:00 - 2012-09-06 21:49 - 00000000 ____D C:\Program Files (x86)\Origin
2017-05-23 02:58 - 2012-07-25 22:26 - 00262144 ___SH C:\WINDOWS\system32\config\ELAM
2017-05-23 02:55 - 2012-07-26 00:22 - 00000006 ____H C:\WINDOWS\Tasks\SA.DAT

==================== Bamital & volsnap ======================

(There is no automatic fix for files that do not pass verification.)

C:\WINDOWS\system32\winlogon.exe => File is digitally signed
C:\WINDOWS\system32\wininit.exe => File is digitally signed
C:\WINDOWS\explorer.exe => File is digitally signed
C:\WINDOWS\SysWOW64\explorer.exe => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\SysWOW64\svchost.exe => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed
C:\WINDOWS\system32\User32.dll => File is digitally signed
C:\WINDOWS\SysWOW64\User32.dll => File is digitally signed
C:\WINDOWS\system32\userinit.exe => File is digitally signed
C:\WINDOWS\SysWOW64\userinit.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\SysWOW64\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2017-05-23 17:19

==================== End of FRST.txt ============================

Attached Files



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Posted 02 June 2017 - 08:40 PM

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> https://www.bleepingcomputer.com/logreply/647952 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

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    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
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  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 07 June 2017 - 08:45 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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