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Posted 27 May 2017 - 04:09 PM
Posted 27 May 2017 - 04:16 PM
Posted 27 May 2017 - 09:04 PM
Please follow these BSOD posting instructions and attach the requested files by replying to this topic. Please DO NOT create a new topic — there is no need to do so.
Posted 28 May 2017 - 04:17 AM
Your hdd is not compatible with your pc. Try connect hdd to another pc.
Posted 29 May 2017 - 07:25 AM
Attached is the file from SysnativeFileCollectionApp and PERFMON. After I got all my data back I attempted to connect my drive back to my laptop and it actually loaded and worked for a few seconds then bsod again. I tried restoring from a restore point and it said that it failed, but then my computer restarted and said it was successful so I was able to run SysnativeFileCollectionApp after the bsod happened.
Posted 29 May 2017 - 09:15 AM
Interesting note, my drive was actually working on my computer for a little over an hour then all of a sudden bsod. I check the event log and right when it happened I got the following messsage "Disk 3 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.
Posted 29 May 2017 - 09:59 AM
Good morning, CampNowhere,
Only one memory dump in the uploaded reports. If using a Disk Cleanup utility, please stop.
The primary suspects from the dumps file were: asmtxhci.sys and asmthub3.sys. These are both USB drivers, please reinstall them. **DOWNLOAD LINK**
Next, suggest you reinstall your Killer Networking drivers as older version cause BSODs. **DOWNLOAD LINK** We also need to disable its service/startup:
• Download and save Autoruns from here.
• Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
• Go to Options, and check Hide Empty Locations and Hide Microsoft Entries.
• Wait for a minute or so, then go to the Logon tab. Uncheck Killer Network Manager.Ink It's under the
area. You'll have to scroll down.
• Next, go to the Services tab, and uncheck Killer Service v2.
• Restart your computer. If your internet connection is broken, undo the steps we did above, and reboot.
Apart from that I have a few other "generic" (but helpful) suggestions:
Posted 29 May 2017 - 04:09 PM
Posted 29 May 2017 - 09:05 PM
Hi bwv848 thanks for the reply! I downloaded the USB driver and attempted to install them but during the installation it asked me to remove or repair so I guess I had the current version.
Posted 29 May 2017 - 09:31 PM
As smax013 says, please uninstall the old USB drivers from your system and install the new ones. It doesn't matter whether if they're older than your current ones.
When that is done, does your computer still BSOD?
Posted 20 June 2017 - 07:39 PM
Posted 21 June 2017 - 06:22 PM
As you can see in my signature, I'll be on vacation for a month starting tomorrow. With that said, my friend will be taking over this topic.
Thank you for your understanding.
P.S. While you're waiting, are your USB ports physically damaged and did you update your Western Digital drivers (if any)?
Posted 21 June 2017 - 06:26 PM
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