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Firefox becomes unresponsive when I open a new tab


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13 replies to this topic

#1 Donskee

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Posted 27 May 2017 - 05:47 AM

Running Windows 7 on a desktop.  I often have Chrome and Firefox both open with multiple tabs, but I mostly use Chrome. 

When I choose to use Firefox, I'll bring up the browser and open a new tab.  Recently (2-3 weeks ago), the browser will hang or become non-responsive when doing this.  I can't shut down the computer by ending programs, and task manager doesn't work either.  

I end up power cycling the computer and things work fine in Chrome.  When I try and use Firefox, the same thing happens all over again.  I should note that my default browser is Firefox, and when  a program needs to open a browser, it opens Firefox and will restore the previously open 8-10 tabs.  It appears to work until I try using an open tab, or attempting to open a new tab.

 

 

Thanks, Don



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#2 buddy215

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Posted 27 May 2017 - 09:07 AM

Try cleaning regularly using CCleaner. You may be over taxing the computer's resources but you imply doing the same thing in the past

without Firefox freezing. It could be one of Firefox's add-ons causing the recent problem. Have you added one recently?

 

Use the programs below to clean, remove adware and to remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

  • download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.0.6.1469.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Donskee

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Posted 27 May 2017 - 02:47 PM

Thanks.

 

I think the only add=on would have been Adobe Flash.

 

Here are the logs.

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 5/27/17
Scan Time: 12:32 PM
Log File: 
Administrator: Yes
 
-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.122
Update Package Version: 1.0.2033
License: Free
 
-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: PrimaryUser-PC\Primary User
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 433967
Threats Detected: 27
Threats Quarantined: 27
Time Elapsed: 4 min, 31 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Disabled
PUM: Enabled
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 7
PUP.Optional.Conduit, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472F-A0FF-E1416B8B2E3A}, Quarantined, [577], [236866],1.0.2033
PUP.Optional.Conduit, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472F-A0FF-E1416B8B2E3A}, Quarantined, [577], [236866],1.0.2033
PUP.Optional.Conduit, HKU\S-1-5-21-3562384904-1086039963-3720240830-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}, Quarantined, [577], [236866],1.0.2033
PUP.Optional.ASK, HKU\S-1-5-21-3562384904-1086039963-3720240830-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{488B2355-5E60-4C84-BA24-453F2352FA3E}, Quarantined, [523], [258454],1.0.2033
PUP.Optional.APNToolBar.Gen, HKU\S-1-5-18\SOFTWARE\AskPartnerNetwork, Quarantined, [9512], [186876],1.0.2033
PUP.Optional.MySearchDial.OL, HKCR\\mysearchdial.mysearchdialappCore, Quarantined, [1942], [342408],1.0.2033
PUP.Optional.MySearchDial.OL, HKCR\\mysearchdial.mysearchdialappCore.1, Quarantined, [1942], [342408],1.0.2033
 
Registry Value: 3
PUP.Optional.Conduit, HKU\S-1-5-21-3562384904-1086039963-3720240830-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}|URL, Quarantined, [577], [236866],1.0.2033
PUP.Optional.Conduit, HKU\S-1-5-21-3562384904-1086039963-3720240830-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}|SUGGESTIONSURL_JSON, Quarantined, [577], [236866],1.0.2033
PUP.Optional.ASK, HKU\S-1-5-21-3562384904-1086039963-3720240830-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{488B2355-5E60-4C84-BA24-453F2352FA3E}|URL, Quarantined, [523], [258454],1.0.2033
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 17
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\PREFS.JS, Replaced, [1576], [301598],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\PREFS.JS, Replaced, [1576], [301598],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
PUP.Optional.MySearchDial, C:\USERS\PRIMARY USER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\M5LQWV43.DEFAULT\USER.JS, Replaced, [1576], [301599],1.0.2033
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#4 Donskee

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Posted 27 May 2017 - 02:53 PM

# AdwCleaner v6.047 - Logfile created 27/05/2017 at 12:49:17
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-26.6 [Server]
# Operating System : Windows 7 Ultimate Service Pack 1 (X64)
# Username : Primary User - PRIMARYUSER-PC
# Running from : C:\Users\Primary User\Downloads\AdwCleaner(1).exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****

[-] File deleted: C:\Users\Primary User\AppData\Roaming\Mozilla\Firefox\Profiles\m5lqwv43.default\invalidprefs.js


***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialappCore
[-] Key deleted: HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialappCore.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialappCore
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialappCore.1
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
[-] Key deleted: HKCU\Software\Classes\CLSID\{BEBBC426-4F16-4567-8FE1-BE198C982027}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{4ED063C9-4A0B-4B44-A9DC-23AFF424A0D3}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{C358B3D0-B911-41E3-A276-E7D43A6BA56D}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{D879A501-50A7-BEFC-A4C5-32DC6E0CB208}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
[-] Key deleted: HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
[-] Key deleted: HKLM\SOFTWARE\InstallCore
[-] Key deleted: HKU\S-1-5-21-3562384904-1086039963-3720240830-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\escort.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\esrv.EXE


***** [ Web browsers ] *****

[-] [C:\Users\Primary User\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: booedmolknjekdopkepjjeckmjkdpfgl
[-] [C:\Users\Primary User\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: flpcjncodpafbgdpnkljologafpionhb
[-] [C:\Users\Primary User\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: pflphaooapbgpeakohlggbpidpppgdff


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [3358 Bytes] - [27/05/2017 12:49:17]
C:\AdwCleaner\AdwCleaner[R0].txt - [1517 Bytes] - [12/02/2014 13:47:36]
C:\AdwCleaner\AdwCleaner[R1].txt - [1645 Bytes] - [12/02/2014 13:56:07]
C:\AdwCleaner\AdwCleaner[S0].txt - [1644 Bytes] - [12/02/2014 13:57:53]
C:\AdwCleaner\AdwCleaner[S1].txt - [3976 Bytes] - [27/05/2017 12:47:32]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [3723 Bytes] ##########
 



#5 Donskee

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Posted 27 May 2017 - 03:14 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 7 Ultimate x64
Ran by Primary User (Administrator) on Sat 05/27/2017 at 12:56:21.75
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 258

Successfully deleted: C:\Users\Primary User\AppData\Roaming\6484 (Folder)
Successfully deleted: C:\Users\Primary User\AppData\Roaming\Mozilla\Firefox\Profiles\m5lqwv43.default\user.js (File)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0MUZ39E1 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PZDKVK8 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0TZNDUCP (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0U56R67M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\11Z4AQGJ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\16TT3M5B (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\16ZXC30E (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\18XGC2YO (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1T9F6FRG (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1ZGJJZRK (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1ZIP2J6B (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2D4F0M22 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2FC37QX3 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2YQJ86RT (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3DIM8DKE (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3G5Q18FL (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3KG05UE2 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4ICEGJAP (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\52L7LEWY (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5899KLEY (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5A47AK3N (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5RFGX40R (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\64LOUES2 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6ND6P05O (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6WO6002W (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6YOFXHMF (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\78YSS0QA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7BRAGJW0 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7VK6FO42 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8CWKR6BP (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8J8S7ITQ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8Q5TW9NJ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8YNSYZHI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9GQIH6OT (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9LPK4SS3 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9MEX8SMN (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9S451RXU (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9UMLU7E6 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ARGW7SO3 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AS7WOS4E (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ASVZV17H (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BHJ04BBV (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CDGDI3OE (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CEKMBDBW (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CTNE590D (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DPY7A8ZQ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DWFG01DE (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E36U2LOB (Temporary Internet Files Folder)
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Successfully deleted: C:\Users\Primary User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EXE3XUW0 (Temporary Internet Files Folder)
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Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QE9N16MK (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QOBM04XX (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QOR1Y8SD (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QS77W3XO (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QT9D5TRZ (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\R14N8OT7 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\R8JILNWD (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RASXHGVI (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\REUK5GCB (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RH8U3OGK (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S3BVI9DG (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SGDHC2L0 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T0NUZNZR (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T5R0R2B2 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T9F7GLBS (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TH8KEI2R (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U0DS0KV3 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U695WHZV (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UKQPLSYA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\V10V1T2N (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VRH5BXYN (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VWSGXBSK (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W15X1N58 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WT27VEYV (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WT8IL9EA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WZ9LB760 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WZPLM3BY (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XQT11VS7 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XT3KVJS1 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y1AJ8GE8 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y3NOXC3Y (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y3P7V5G8 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YDRIGOVI (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YMCUJCIE (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YVCFE1AJ (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YWWC04JJ (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZG3DMD0A (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZNHC1PB2 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZXVR4EOE (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZZJ2A9OP (Temporary Internet Files Folder)

Deleted the following from C:\Users\Primary User\AppData\Roaming\Mozilla\Firefox\Profiles\m5lqwv43.default\prefs.js
user_pref(browser.urlbar.suggest.searches, true);
user_pref(extensions.mysearchdial.instlDay, 16148);
user_pref(extensions.mysearchdial.vrsn, 1.8.29.0);



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 05/27/2017 at 12:59:28.31
End of JRT log



#6 Donskee

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Posted 27 May 2017 - 03:20 PM

SecurityCheck by glax24 & Severnyj v.1.4.0.49 [15.04.17]
WebSite: www.safezone.cc
DateLog: 27.05.2017 13:16:00
Path starting: C:\Users\Primary User\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Primary User
VersionXML: 4.29is-26.05.2017
___________________________________________________________________________

Windows 7(6.1.7601) Service Pack 1 (x64) Ultimate Lang: English(0409)
Installation date OS: 19.06.2013 23:17:55
LicenseStatus: Windows® 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,Embedded The machine is permanently activated.
LicenseStatus: Windows® 7, Ultimate edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
SystemDrive: C: FS: [NTFS] Capacity: [232.8 Gb] Used: [138.5 Gb] Free: [94.3 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.0.9600.18665
User Account Control disabled
The elevation prompt for administrators disabled
^It is recommended to enable: Win+R typing UserAccountControlSettings and Enter^
Automatically download and schedule installation
Date install updates: 2017-05-24 10:03:51
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service is running
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
Account guest is enabled. Not require a password.
------------------------------ [ MS Office ] ------------------------------
Microsoft Office 2013 x86 v.15.0.4569.1506
---------------------------- [ Antivirus_WMI ] ----------------------------
Norton Security Suite (disabled)
---------------------------- [ Firewall_WMI ] -----------------------------
Norton Security Suite
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and up to date)
Norton Security Suite (disabled)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Norton Security Suite v.22.9.3.13
-------------------------- [ SecurityUtilities ] --------------------------
Malwarebytes version 3.1.2.1733 v.3.1.2.1733
--------------------------- [ OtherUtilities ] ----------------------------
GPL Ghostscript v.9.19 Warning! Download Update
Microsoft Silverlight v.5.1.50906.0
VLC media player v.2.2.4 Warning! Download Update
WinRAR 4.00 (32-bit) v.4.00.0 Warning! Download Update
-------------------------------- [ Java ] ---------------------------------
Java SE Development Kit 8 Update 11 (64-bit) v.8.0.110 Warning! Download Update
Uninstall old version and install new one (jdk-8u131-windows-x64.exe).
Java 8 Update 121 v.8.0.1210.13 Warning! Download Update
Uninstall old version and install new one (jre-8u131-windows-i586.exe).
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.3.1.0.1
iTunes v.12.6.0.100 Warning! Download Update
^Please use Apple Software Update tool.^
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.23.0.0.257 Warning! Download Update
Adobe Flash Player 25 ActiveX v.25.0.0.171
Adobe Flash Player 25 NPAPI v.25.0.0.171
Adobe Acrobat Reader DC v.17.009.20044
------------------------------- [ Browser ] -------------------------------
Google Chrome v.58.0.3029.110
Mozilla Firefox 53.0.3 (x86 en-US) v.53.0.3
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files (x86)\Mozilla Firefox\firefox.exe v.53.0.3.6347
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.3.0.0.1068
Malwarebytes Service (MBAMService) - The service is running
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.1.0.479
Norton 360 (N360) - The service is running
C:\Program Files (x86)\Norton Security Suite\Engine\22.9.3.13\n360.exe v.14.1.1.9
C:\Program Files (x86)\Norton Security Suite\Engine\22.9.3.13\conathst.exe v.2015.9.2.6
Windows Defender (WinDefend) - The service has stopped



#7 buddy215

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Posted 27 May 2017 - 03:32 PM

Rerun MBAM and be sure to scan using these settings:

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled (change to Enabled)
Heuristics: Enabled
PUP: Disabled (Change to Enabled)
PUM: Enabled
 
Uninstall these programs:
Java SE Development Kit 8 Update 11
Java 8 Update 121
Adobe AIR v.23.0.0.257
 
If you use VLC you should update it. VLC media player v.2.2.4 Warning! Download Update
 
ReEnable......User Account Control disabled
The elevation prompt for administrators disabled
^It is recommended to enable: Win+R typing UserAccountControlSettings and Enter^
 
Best to run one more scan.....After scanning with Eset and MBAM....be sure to reenable your Norton security.
 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 Donskee

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Posted 27 May 2017 - 04:26 PM

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/27/17
Scan Time: 2:06 PM
Log File:
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.122
Update Package Version: 1.0.2034
License: Free

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: PrimaryUser-PC\Primary User

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 430321
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 12 min, 17 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)



#9 Donskee

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Posted 27 May 2017 - 04:29 PM

where are the setting for this?:

 

ReEnable......User Account Control disabled
The elevation prompt for administrators disabled
^It is recommended to enable: Win+R typing UserAccountControlSettings and Enter^



#10 buddy215

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Posted 27 May 2017 - 05:31 PM

Be sure to run CCleaner using the Default settings. The reason I mention that is because JRT removed a lot of temporary files.

 

hold down the window key and R key then type User Account Control Settings...hit the Enter key.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 Donskee

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Posted 27 May 2017 - 06:54 PM

Will do later tonight.  Thanks

 

Here's the latest from ESET

 

C:\Users\Primary User\Desktop\Software\uTorrent.exe    a variant of Win32/AdkDLLWrapper.A potentially unwanted application    
C:\Users\Primary User\Downloads\cbsidlm-cbsi183-101_Clips-ORG-10301495.exe    a variant of Win32/CNETInstaller.B potentially unwanted application    
C:\Users\Primary User\Downloads\WinZipSetup_v1.0.4.18285_542 (1).exe    a variant of Win32/Injected.F trojan    
C:\Users\Primary User\Downloads\WinZipSetup_v1.0.4.18285_542.exe    a variant of Win32/Injected.F trojan    
 



#12 buddy215

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Posted 27 May 2017 - 07:04 PM

Allow Eset to delete those files if you haven't done so.

 

Don't allow WinZip to update...it will likely install more malware.

 

Best not to download from third parties such CNET. They all will install or attempt to install adware bundled with the downloads.

 

There should be some improvement. Please let me know after completing all of the above and enough time and use of the computer

has passed to determine if more may need to be done or not.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 Donskee

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Posted 30 May 2017 - 07:48 PM

Thanks for your help.  The computer seems to be working very well.  It boots fast, pages load fast.  No more lag or unresponsive issues yet.



#14 buddy215

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Posted 31 May 2017 - 06:30 AM

Good....You can keep AdwCleaner and JRT if you like to. They will update before using again. Or you can uninstall them.

To uninstall AdwCleaner....open and choose uninstall. To uninstall JRT...right click on it and choose delete.

Uninstall Eset from the list of installed programs.

 

If you don't have an ad blocker I suggest Adblock Plus. Once installed, click on the ABP icon at the top of the browsers.

Then choose Filter Preferences. UNcheck the box next to Allow some non-intrusive advertisements.

Adblock Plus - Chrome Web Store    Adblock Plus :: Add-ons for Firefox   Adblock Plus for IE

 

You're welcome....happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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